Heidi Klein Reviews

Name: Heidi Klein
Rating: 1.62

1.6 Rating 13 Reviews

15 %

of reviewers recommend Heidi Klein

Company Reviews

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Metrics

1.6

Based on 13 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Customer Service
Communication Channels	Telephone, Email

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very unsatisfactory customer service . Not prepared to Honour an old credit note because the codes have changed; Really Doris !? I was willing to spend another £125 to make up the difference of a new item. You Left a very negative view of the company’s ethos and customer satisfaction priority.”

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Posted 3 years ago

“The worst swimwear, far from being upscale the material, construction and fit are atrocious, only to be exceeded by the dishonest customer service. They tried to cheat me out of the full return price even though sent back same day received. Took almost a month to get any money back and short changed. It’s a lot of hype with fancy packaging and marketing but my old Speedo is actually made better. Too bad I didn’t find any reviews prior to my online purchase. No way is this upscale swimwear except for the overpricing.”

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Posted 4 years ago

“Jättefin montserrat reversible bikini, bra kavalite , supersnabb leverans . Kan inte bli bättre 👍”

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Posted 4 years ago

“Wouldn’t like to give even one star. You place in an order, after second inquiry then reply to you, no product left, after inquiry then state to refund you after 10 days when you paid a month ago. As a compensation they give you 20% discount. Do you really want to order from them!!!? I’m not in a desperate need to buy from this company. Never ever again!”

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Posted 4 years ago

“Agree with previous comments, never, ever order directly from Heidi Klein, they do not acknowledge returns, they don't refund unless you chase them, they do not answer emails chasing returns. Awful customer service.”

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Posted 4 years ago

“**Shocking returns**. Have bought HK swimwear for years. Returned some items (confirmed as received By them on 15/1/20) and still no refund (6/2/20) and when I called customer service they honestly made me feel as if it was an utter inconvenience. SHOCKING.... great product but poor service and responses has put me right off. They ignored my two emails....”

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Posted 4 years ago

“Returns a nightmare!!! After emailing, calling USA phone number which doesn’t even identify the company,calling the UK I still haven’t received a response!! I feel the service is a nightmare! Buyer beware!! Also one swimsuit sent with a dirty hygiene pad! Disgusting!! I anticipate NOT getting a response from the inadequate customer service department.. costly lesson learned. Do not purchase from HEIDI KLEIN!!! Can’t even get a RMA number to return merchandise and since they only allow 21 days for returns I’m probably not going to get a refund! Very unprofessional company!!”

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Posted 4 years ago

“Fantastic products but the customer service is terrible!! They always need chasing on returns! I’ve had to return 4 items over the years and have never had a refund without calling customer service and emailing several times!! Such a shame as the swimwear is great!!”

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Posted 4 years ago

“Hopeless when it comes to refunds. No reply to phone no. or 2 emails. Also quality of bags sent was shocking for the price..poor stitching and awfully lined. Confirmed that packages gave arrived via tracking no.”

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Posted 5 years ago

“Appalling service in store Bought 4 items from their store - as you know not cheap! One bikini top faulted immediately! The ends of the wires are pink & stained the pale blue top!! I returned it immediately & am still waiting for a refund ...,nearly 3 weeks. Will never buy from Them again”

Helpful Report

Posted 5 years ago

“Very poor customer service. I took several emails back and forth to get a return label. It's been several weeks since the tracking shows that the return was delivered and I still have not received a refund. I see a similar complaint below. Wish I knew this before I purchased.”

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Posted 5 years ago

“Very poor customer service. Took over 30 days and multiple phone calls to receive a refund (still waiting). Many times they don't even answer the phone. Very frustrating.”

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Posted 5 years ago

“They carry good quality and attractive swimwear.”

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Posted 7 years ago

Heidi Klein is rated 1.6 based on 13 reviews