Custtom Reviews

Name: Custtom
Address: 33 Cavendish Square, London
Rating: 4.85

4.9 Rating 1,302 Reviews

97 %

of reviewers recommend Custtom

Company Reviews

Questions

Metrics

4.9

Based on 1,302 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 91%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	Under An Hour

Visit Website

Phone:

+44 (0)2079035418

Email:

service@hellocanvas.co.uk

Location:

33 Cavendish Square
London
W1G 0PW

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I ordered bigger canvas to make sure the picture fit the frame. When I received the picture top of the had was cut off and the little bit of girl foot fas cut off too. I emailed the company because I was not happy with this item. I ordered this as a gift for someone but I was not able to give it to that person because it did not look professionally. I was very disappointed and asked for a new one to be printed correctly but there was no response.”

Helpful Report

Posted 2 years ago

Hi Natalia, Thank you for the review. Sorry to hear about the problem with the print. We print the canvas exactly like you indicate in our cropping tool so I guess something went wrong there. We do not see any email from you on the reprint though. I will ask our team to contact you as soon as possible. Kind regards, Marc HelloCanvas

Posted 2 years ago

“Was disappointed at the length of time it took to arrive as it was a birthday gift. When it arrived the box was damaged but thankfully print was ok”

Helpful Report

Posted 4 years ago

“The canvas its self was very blurry and came back bigger than ordered i have had to scrap as can not be used .”

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Posted 5 years ago

Hello Christopher, Thank you for your message and your feedback. I will contact you to discuss the option for your canvas print, very surprised to read that it arrived bigger than what you have ordered. Kind regards, Jennifer

Posted 5 years ago

“I ordered Black and White Prints but they were far more like Sepia than Black and White. That said, the response I received was quick and positive and I have just received notification that my replacement order is on route, six days after reporting the problem, so that is very good. I just hope that are black and white this time.”

Helpful Report

Posted 6 years ago

Hello Kevin, Thank you for your message. I am very sorry that the first time your prints were not exactly black and white, I reprinted them and checked them before they left, they are perfect now! Very sorry for the inconvenience, Kind regards, Jennifer

Posted 6 years ago

“Was not happy with template showing on reverse of canvas”

Helpful Report

Posted 6 years ago

Hello Heather, Thank you very much for your review, I am very sorry that you are disappointed with the back of the canvas, do you mean the lines we use as guidelines? I will contact you so we can find a solution that is suitable for you. Kind regards, Jennifer HelloCanvas

Posted 6 years ago

“Both images blurry, maybe my fault for the picture file size however would have appreciated a warning. Unusable, wasted money and not cheap :(”

Helpful Report

Posted 6 years ago

Hello Luke, thank you for letting us know. I am very sorry the result is blurry. We made a mistake, please accept our apologies. I am sure we can find a solution, I will email you about it. kind regards, Alexandra, HelloCanvas

Posted 6 years ago

“The canvas sent was not of great quality the picture was stretched and just not at all ok to give as a gift. The one I printed off yesterday for £1 was better in boots from a machine!!”

Helpful Report

Posted 7 years ago

Hello Jenny, I just tried to call you, if you could please call me back at 0207 903 5418. We will try to find the best solution for you. Best regards, Jennifer HelloCanvas

Posted 7 years ago

“i am a repeat customer and have always been very pleased until this order. Sadly the canvas was very slack and not stretched enough I am having to take out the staples and redo it myself. Very disappointing as one of the prints was a gift also. Picture quality was good just let down by a very poor quality finish.”

Helpful Report

Posted 8 years ago

Hi Alexia, I am so sorry to hear about this problem. I tried ringing you without any luck. Could you please give me a call (0207 903 5418) when you have the time hopefully we can come up with a solution. Kind regards, Chelsea HelloCanvas

Posted 8 years ago

“It was something on the surface, wasn't very clean like sticked some dust. Then it was mirrored on the sides - I asked for white sides. First experience was great, second poor. I was quite disappointed.”

Helpful Report

Posted 8 years ago

Hi Monika, Thank you for your feedback. We have tried to call you but without any luck. Can you give us a call on 020 79035418 so we can solve this problem for you? Kind regards, Chelsea HelloCanvas.co.uk

Posted 8 years ago

“I previously ordered a canvas from Hello Canvas and was very impressed with service, value for money and quality of canvas, so I decided to use them again for another canvas I wanted, this time around I was disappointed with the service, I had explained I was at work unable to take calls (Not thinking the company would need to call me anyway) as it happened they did and obviously I couldn't answer eventually corresponded via email like I had requested I was confused by what Chelsea was saying and in the end she realised she had confused my order, after this I then received delivery which was incorrect, I had ordered a canvas of a Jack Russell, and received a portrait canvas of a family! My order has now been resolved and was done so quickly but it has put me off using Hello Canvas in the future”

Helpful Report

Posted 8 years ago

Hello Jennifer, I am sorry that you feel this way. Unfortunately sometimes mistakes happen but we solved the problem as fast as possible. We would be saddened to loose you as a customer over this. Kind regards, Chelsea HelloCanvas

Posted 8 years ago

Custtom is rated 4.9 based on 1,302 reviews