Custtom Reviews

Name: Custtom
Address: 33 Cavendish Square, London
Rating: 4.85

4.9 Rating 1,302 Reviews

97 %

of reviewers recommend Custtom

Company Reviews

Questions

Metrics

4.9

Based on 1,302 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 91%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	Under An Hour

Visit Website

Phone:

+44 (0)2079035418

Email:

service@hellocanvas.co.uk

Location:

33 Cavendish Square
London
W1G 0PW

Write Your review

Tell us how Custtom made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The first order didn't arrive but when I called them right away they fixed the problem, good quality”

Helpful Report

Posted 2 years ago

“Quick delivery an nice photo. The only thing is that it was darker than the original photo.”

Helpful Report

Posted 2 years ago

Hi Montse, Thank you for the review. I see that the original photo is also a bit dark. We do not alter colours while printing but we can solve this for you. One of our team members will contact you as soon as possible. Kind regards, Marc HelloCanvas

Posted 2 years ago

“The colours on the prints were all a bit dark.”

Helpful Report

Posted 2 years ago

Hi Deborah, Thank you for your review. I see that the original photo is also a bit dark (we do not change the colours when printing) but we can fix this for you. One of our team members will contact you about this. Kind regards, Marc HelloCanvas

Posted 2 years ago

“The canvases were thinner than I had imagined plus they are not really moveable as indicated. Once you fix them to the wall they can only be moved slightly not removed completely and placed elsewhere. Won’t be buying again.”

Helpful Report

Posted 2 years ago

Hi Yvonne, thank you for the review. Sorry to hear that we did not reach your expectations. We will contact you to see how we can solve this for you. Kind regards, Marc HelloCanvas

Posted 2 years ago

“Really pleased with the quality of the small hexagon canvas but unfortunately they will not stay stuck to the wall. They looked great for the couple of hours that they were fixed. Now got to go out and buy commando stickers”

Helpful Report

Posted 4 years ago

Hi Sharon, Thank you for the review. We noticed that on some rare occasions (dirtproof/water-repellent paint) the tape does not stick correctly. We will solve this by sending you a set of new stickers. Our team will contact you as soon as possible on this. Kind regards, Marc HelloCanvas

Posted 3 years ago

“Quality is great, but slightly disappointed that the image I supplied wasn’t proportioned properly for the size of the canvas despite leaving a comment in the note for the order.”

Helpful Report

Posted 4 years ago

“The picture was good but the frame I paid for was broken on delivery. Was to late to send back as it was a Christmas present. Wasn't impressed at all with that.”

Helpful Report

Posted 5 years ago

Hello Grahame, Thank you for your review and we are so sorry to hear about the broken frame. Can you send us an email on service@hellocanvas.co.uk so we can send you a new version? Kind regards, Marc HelloCanvas

Posted 5 years ago

“This print, although the right size and of a good quality in its basic make up, was a very dark reproduction. So dark the painting of the print can barely be seen. The remarkable colour and light of the picture was grey and very overcast. It lost its happy feel. I was disappointed. It was a print on canvass of 'The Marriage of the Venetian Doge to the Adriatic Sea' by Canaletto. Which is a glorious painting.”

Helpful Report

Posted 5 years ago

“Picture quality is brilliant, and very quick delivery time. Only problem is the picture wasn't quite how I requested but still a lovely picture”

Helpful Report

Posted 7 years ago

Hello Lauren, Thank you for your review. I am very sorry that something went wrong with your order and that the result was not as expected. I will contact you as soon as possible. Best regards, Jennifer HelloCanvas

Posted 7 years ago

“Very quick service, especially given it was very close to Christmas. Disappointing that the canvas is not the size stated when ordering. It was at good half an inch out in all directions so doesn't match our other existing canvas.”

Helpful Report

Posted 7 years ago

Hello Helen, thank you for taking the time to write a review. I am very sorry to read you were disappointed. I hope we can find a solution so you are happy with your canvas. Can you call us on 020 7903 5418 so we can discuss? kind regards, Alexandra

Posted 7 years ago

“I have always been extremely pleased with every aspect of my dealings with your company and the quality of your work. Sadly the recent two canvasses( each of the same picture of my grandson and for Christmas presents)were very dark. I don't know if this was noticed by you before sending them to me. Are you able to do anything about this please?? Regards, Jan Allen”

Helpful Report

Posted 7 years ago

Hi Jan, Thank you for your review. I am sorry to hear about the problem with the prints but of course we can solve this for you. Can you call us on 0207 903 5418 to discuss this? Kind regards, Marc HelloCanvas

Posted 7 years ago

Hello Jan I am very sorry to read your canvases were too dark. From the photo I see in your order, the result should have been brilliant. I am sure we can find a solution together. kind regards Alice

Posted 7 years ago

“Good speed of delivery but you sent the wrong one. I ordered the Sepia print and unfortunately you sent the full colour one. Can I change this.”

Helpful Report

Posted 7 years ago

Hi Alex, Thank you for your message. I am sorry to hear something went wrong with the order. I see that our team was already in contact with you to solve this. A new version will be shipped as soon as possible. Kind regards, Marc HelloCanvas

Posted 7 years ago

“Love the canvas, however it was delivered with two slight vertical creases on either side, which I can only assume happened in transit. Too much hassle to return and reorder, so just kept it. Apart from that, it's a lovely picture.”

Helpful Report

Posted 8 years ago

Hi Kim, I'm so sorry to hear about the transit problem you had. I tried ringing you but you were not available. Could you please give me a call on 0207 903 5418 when you have the time? I would love to come up with a solution for you. Kind regards, Chelsea HelloCanvas

Posted 7 years ago

“The original that I ordered arrived very blurry and of poor quality. I rang to complain and a colleague called Alexandra was excellent in dealing with the problem and arranged for a replacement free of charge to be sent as soon as possible. I was extremely pleased with how helpful she was. The replacement was much better than the original but still slightly below the standard I was expecting and not as clear as canvases I have purchased from other companies. This is the main reason why I give the feedback a rating of normal rather than any higher.”

Helpful Report

Posted 8 years ago

Hello Richard Thank you for your feedback. Of course I am sorry to read that the replacement wasn't as good as expected. I will contact with you to see if there is something I can do. kind regards Alex HelloCanvas

Posted 8 years ago

“Overall the quality was lovely, and I appreciate the work. However, I wish that someone would have given me a heads up that the size I ordered would have slightly distorted outcome. Sure, on the site the picture was given the "good" rating but at the end of the day... it should have been average and I would have chosen a smaller image.”

Helpful Report

Posted 8 years ago

Hi Nicole, Thank you for your feedback, we really appreciate it. I am happy we could come up with a solution for you today. Kind regards, Chelsea hellocanvas.co.uk

Posted 8 years ago

“The results are good and Fast delivery”

Helpful Report

Posted 8 years ago

Hi Millie, Thank you for your feedback, we really appreciate it. Can you give me a call on 020 79035418 as I am not sure what you mean exactly? Kind regards, Chelsea HelloCanvas.co.uk

Posted 8 years ago

“I was a bit disappointed with the overall result of this print. It came out quite dark which was probably down to the photo I used but as I know they are checked before printing for blurring they might contact you if they feel it is too dark. I think if they started to do this then it would be better as I have had quite a few prints from them and they have always been good it is just this one that has let them down a bit.”

Helpful Report

Posted 8 years ago

Hello Vicki, Thank you for your review. We tried to contact you this morning by phone but without any luck. The darkness you are describing does not seem normal. Can you give us a call, so we can solve this for you? Kind regards, Chelsea HelloCanvas.co.uk

Posted 8 years ago

Custtom is rated 4.9 based on 1,302 reviews