Custtom Reviews

Name: Custtom
Address: 33 Cavendish Square, London
Rating: 4.85

4.9 Rating 1,302 Reviews

97 %

of reviewers recommend Custtom

Company Reviews

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Metrics

4.9

Based on 1,302 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 91%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	Under An Hour

Visit Website

Phone:

+44 (0)2079035418

Email:

service@hellocanvas.co.uk

Location:

33 Cavendish Square
London
W1G 0PW

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“First class photo production onto Aluminium, so will continue to use your services. The only criticism of the Aluminium prints is that they have Sharpe corners so need to sand them down before they can go to any gallery. Best Wishes Graham”

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Posted 2 years ago

“Lovely pictures. Will be ordering more soon. Thank you.”

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Posted 2 years ago

“After initial issues with DPD Keri sent me through another print via express delivery as well as phoning me to check that the package had arrived OK. I would recommend that they make clear that these are sent from the Netherlands and not from their London address. I would also recommend changing couriers, DPD are notoriously bad.”

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Posted 2 years ago

Hi Geoff, thank you for your review. Our delivery time is 5 working days (which have not passed) but I see indeed that something is wrong with the shipment as it should have been delivered already. Our team will contact you to try to solve this for you. Sorry about this issue. Marc HelloCanvas

Posted 2 years ago

“The print I received is just what I wanted”

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Posted 4 years ago

“Exactly what I asked for.”

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Posted 4 years ago

“Good service. Only missed out on the last star because everyone crops! Some pictures don’t matter, but I’d love a ‘no cropping’ option.”

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Posted 4 years ago

“Excellent quality. Far superior to some cheaper sites. Cardboard over the frame before the canvas stops the frame showing through. Delivered in a sturdy cardboard case & polythene cover inside to protect your lovely photos. Quick delivery too. Excellent.”

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Posted 4 years ago

“I'm really pleased with the reproduction of the photo I supplied. One slight criticism is that the frame wasn't as well finished as I'd liked, but overall it was good value for money and I was pleased. Would recommend.”

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Posted 5 years ago

“It was a present so I never got to see it but was told it was very good”

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Posted 5 years ago

“Received another 2 canvas prints today. Arrived as stated. One of the canvases is fabulous. The other not printed as requested so I have sent a message. However I'm sure this will be sorted out.”

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Posted 5 years ago

“The product itself is fantastic but delivery was very slow - was told it would be dispatched on one day and didn't recieve any confirmation for another 3. Contacted customer service who didn't reply and it arrived 2 days later. Products are fab and great value but don't order if you're working to a time scale!”

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Posted 5 years ago

“First time I have used hellocanvas. Arrived very quick and pleased with the print I don’t know if I could have requested it to be a little lighter as the dark back ground and dark clothes make it difficult to see but that’s my fault. Will use them again in the future”

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Posted 5 years ago

“Love my canvas. The photo was only taken on my phone so not a brilliant quality but the canvas has cone out fab.”

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Posted 5 years ago

“Email not received which delayed an potherwise good service. Really, communication is everything when buying, even if a product is late, its nice to know, but not to receive an email, and when I ring they tell me my pic was not receieved! If I had not rung who knows how long it would have been. I think if there is a phone number required, with a statement that it would not be passed on or used for marketing, then this would help you if you cannot use the picture instead of relying on the customer to ask "wheres my canvas?" Shame really as your product is great.”

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Posted 5 years ago

Hello Alan, thank you for your message. I am very sorry that something had gone wrong when the photo was uploaded. We also request the phone number for the delivery, and not for marketing purposes. We send first an email and if there is no answer after a couple of days, we call the customer. Very sorry for the inconvenience. Glad you like your print. Kind regards, Jennifer

Posted 5 years ago

“Great product, happy with my purchase. Prompt delivery. Very happy thank you :)”

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Posted 5 years ago

“Two canvasses well printed but a little dull in colour (may be source images) so I've hand embellished them. Now looking great.”

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Posted 5 years ago

Hello Paul, Very sorry that there was an issue with the colours, it should not have happened. For future orders, just get back to you and we will always look for a solution for you! Glad you could fix the issue directly. Kind regards, Jennifer

Posted 5 years ago

“I would like to thanks named Jennifer who dealt my problem with my order. Thank you lovely for your excellent customer services I can give you 10 out of 10. I'm very much happy how it turned out after all. It looks great and just the right size, definitely I will order again and my friend she'd love too. .”

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Posted 5 years ago

“I have often ordered from Hello Canvas and have been delighted with the product. The last time one canvas arrived badly damaged by the courier but Hello Canvas happily replaced it with no quibble and took on board my better packaging suggestion. I would always go back to them for this reliable service.”

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Posted 5 years ago

“The canvas was lovely but the delivery was a bit of a shambles... It was the dpd drivers error though”

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Posted 5 years ago

“good definition”

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Posted 6 years ago

Custtom is rated 4.9 based on 1,302 reviews