“Great customer service. I was able to set up my account, order an internet package and have all my questions answered within 20mins on a non-business day. Thanks for all your help Harry.”
“Fantastic. Great service, always there when you need them.
They redesigned my website and made sure I was full happy before making it live.
Thank you”
“Great quality internet service
Service is fast and the customer service team are great.
Support within minutes. I had two support tickets and solved within the hour.
Can recommend for a great internet service.”
“Was recommend by a neighbour to go for hello fibre, they explained everything to me online and I gave them a call as I needed to change my delivery address. They were super helpful. Im now connected and have wifi all over my apartment. Very impressed. Thank you”
“Such a good ISP, I have a connection at Home and work and these guys really know their stuff. Customer service is great and responsive and the actual internet speeds are great. Very happy customer!”
“Migrated from another so called 'provider' to Hello Internet, So glad we made the switch we got a better router, faster service, and real customer care! Recommend to everyone on our street.”
“I needed a reliable and fast solution. Customer service was very helpful. The price was the best on the market and the whole process was very efficient. Would highly recommend.”
“Placed an order with Hello Fibre after they said my property was able to have the service. Received an email saying that my order was cancelled and that I would get a refund and this was promised in 24-72 hours. I've still not received the refund and its now been 120 hours and no response after I chased”
Sorry to hear this Ryan, On this occasion your order passed the initial checks, a member of our team ran further tests and your property was not covered by our service. We immediately emailed you and provided a refund this was processed back to your card Visa XX07 10/03/2021, 09:54 Auth code: 608950. Refunds can take 3-7 working days to show on your bank statement. Looking at our chat logs we advised this would take 3-10 working days. If you're going to leave a negative review at least give an honest one. At no point have you contacted us.
“My review was removed, so adding it back again:
Do yourself a favour and either stick with your current provider or find someone else. I made a mistake and decided to switch to Hello Fibre (Hello Internet when I had originally signed up). I was left for 4 days without any internet at home.
Hello Fibre was offering a 360 MB connection for £10 cheaper than my current provider. So I gave my current provider a 30-day notice, the last day was finalized. I passed on that date to Hello Fibre. But the switch over didn't happen on the agreed date. Hello Fibre first blamed me for not setting it up the router properly, then put the blame on my previous provider for ceasing the fibre connection with OFNL. I went back to my previous provider and they said they have not done any such thing. Then Hello Fibre blamed OFNL.
They don't have any phone lines, only support through chat. You have to leave a message and then wait hours for someone to come back to you. Zero communication from Hello Fibre. I have to go back and send them a message on chat, then wait for someone to reply back. In the last 48 hours, I had just 2 single line unhelpful messages from Hello Fibre. Then I was suddenly told that my account has migration has been cancelled and I will get my money refunded (still waiting for it).”
