Hello Mood Reviews

Name: Hello Mood
Address: 30 n Gould st, Sheridan, Wyoming
Rating: 3.98

4.0 Rating 486 Reviews

73 %

of reviewers recommend Hello Mood

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Phone:

6043603105

Email:

jake@hellomood.co

Location:

30 n Gould st,
Sheridan
Wyoming
82801

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Hello Mood 1 star review on 18th March 2025

Claudia Logwood

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Mood's cannabis products, all of which contain no more than 0.3% delta-9 THC on a dry-weight basis, are not controlled substances under US federal law. They are all lawful “hemp” and conform to the Farm Bill, the CSA, and the IFR.Feb 16, 2024. They cost more then going to your local dispensary which contains way more THC.”

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Posted 6 months ago

“I was about to place my first order, then read reviews about shipping and service issues. These are both huge flags for me. Using an unreliable shipping service is a big fail. Will check reviews later to see if any improvement.”

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Posted 6 months ago

“Shipping is a huge issue There time lines for delivery are longer than expected! They need to ship priority”

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Posted 7 months ago

“For the second time, my order two weeks ago has not reached me. MOOD seems to have shipping problems. I cannot recommend them as they are unreliable. There is no phone # to work with so resolving this issue is beyond difficult”

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Posted 8 months ago

“I ordered pre-rolls and my spouse got so sick after. He kept throwing up and was gagging.....I wasn't happy and quite concerned.”

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Posted 8 months ago

“AVOID THIS BUISNESS!As of July they are using a fraudulent delivery service called better trucks. My package has not been received for over 2 weeks and the customer service went silent. Im out almost $100 after being a customer for over a year. Unless you want your money stolen, do not order from them”

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Posted 8 months ago

“They rolled out a new website that has problems. I tried to place an order for 3 days and it wouldnt give me the discount using the code. Each time I contacted them they said we are working on getting this resolved try tomorrow. In the 4th day I finally got my order placed but I can't track it. Instead of using USPS like they used to they use a company called Better Trucks. Mood is located in Oklahoma and I'm in Texas. When I traced my order it's in Chicago IL. Why would s package go there when Texas is just south of Oklahoma. I emailed Mood and the trucking company and get no response. I know they are legit because I've placed several other orders before. Seems I need to find a new company that offers leaf. I'm not satisfied with their website or customer service anymore.”

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Posted 8 months ago

“Awful company to do business with. The worst customer service and very shady and fraudulent practices. They then lock your account or prevent you from making changes to your profile, such as deleting your credit card. Any company that refuses to let you do this is scam. They keep charging me for orders and when you ask customer service to stop this practice, they lie and say they will and they do nothing about it. The product itself is awful. The gummies are always hard and taste metallic. The flower is the most rancid, awful smelling poison I have ever ingested. It smelled my house for weeks. Their service is awful and they are a scam. Do not buy from them. You will regret it. BUYER BEWARE!”

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Posted 8 months ago

“Beginning of this year I received a Hello Mood card (advertisement) in the mail. I thought, sure...this can't be legit. Although quite sceptical, I decided to order. My order arrived earlier than expected. I ordered 7 or 8 times after that. Never a problem. Loved everything! All of the sudden, the next time I ordered... They don't ship to Maryland. I still don't know why. Why did they send the card in the mail, to Maryland, in the first place? Other places online ship to all states but, it's more expensive and I don't trust their payment methods.”

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Posted 9 months ago

“I ordered some moonrock and was really disappointed the pic on the site showed the regular moonrock with the keef instead I got what looked like a big ball of resin most of the 8th was the outer shell which I think was hash but didn't really taste good or elevate me very well the inside of the rock looked like stuff you pull out your pipe when cleaning it and it was probably not even a gram it was a thick shell of "hash" sorry I really don't recommend I put pics si you can compare to the one they show on the site”

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Posted 9 months ago

“I was assured Better Trucks was only used for vapes because they are a terrible shipping company and take forever. im one state away in texas and they sent it alll the way up to maryland or someplace and then came all the way back. I could of driven and picked it up faster. AND you CANT TRACK. so, i order again and do not get a vape so i dont have to deal with that again. GUESS WHAT...they used them again!!!! All of the terrible reviews and they are putting me through it again. NEVER AGAIN”

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Posted 9 months ago

“Worst customer service i've ever seen. They simply don't answer emails and save your CC without an option to remove it.”

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Posted 10 months ago

“I was interested in Hello Mood but after reading the reviews I have my doubts . Once the reviews are positive I will reconsider.”

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Posted 10 months ago

“I’m glad I read these reviews until I read better reviews about shipping and product I will not order anything from them at this time. Sorry Hellomood you lost a great opportunity to win a new customer you failed in your reviews and reputation, better luck next time.”

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Posted 10 months ago

“I will not order from you again due to the shipping issues. Wish i would of seen these reviews before i wasted my time. Bad enough they take forever....but you cant even track it. It isnt updated timely. Its a waste!!!”

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Posted 10 months ago

“Worst service ever! It’s not even weed! They don’t take back there products unless you have a printer they will not help you! Worst customer service.”

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Posted 10 months ago

“Order placed 5/30/24 for 1 gram of Slurricane. Order included so-called complementary gummies. Package received on 6/10/24, but only had the gummies. It DID NOT INCLUDE the Slurricane that I PAID FOR! They are a bogus, sham company with a garbage operation. I expect to be FULLY REFUNDED! It took nearly TWO WEEKS to get a 5 pack of gummies?! FOH!”

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Posted 10 months ago

“They deliver using BetterTrucks now…. Delivery used to be super fast and only take 3-4 days, 5 at the most but now the product you ordered will just sit in a random hub in Illinois. So disappointed and definitely will not be ordering again. Just find a nice local dispensary instead. Cheaper and will save you a headache”

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Posted 11 months ago

“I've purchased gummies for the last several months without a problem shipping....until now. I made an order on May 30th and it was 'shipped' May 31st. It is now June 6th and still do not have my order. Tracking ( they now farm packages out to something called Better Trucks) which is a complete joke. Hello Mood is based in Oklahoma, I live in AZ and my order has been shipped to Illinois where I assume Better Trucks operates. This is absolutely ridiculous. I chatted with Hello Mood customer service and they said they have partnered with Better Trucks but ' it is taking a scenic route but rest assured you will get your order. ' WHEN? I use to get it in 3 days with regular mail. 6 days later now it is STILL in a warehouse in Illinois, probably melting into a clump of gel! I am beyond angry. I believe this is connected with UPS and I NEVER get my deliveries for anything because they are so awful. Also Mood tried to tell me it take it takes longer because of Memorial day. Well Memorial day was the 27th and I made my order the 30th, so that excuse doesn't fly. They have gone from fast reliable service to horrible and they don't seem to care. They just said sorry for the inconvenience. Don't even bother making a purchase with them unless you live next door to their company. Otherwise it will be sitting in Illinois forever.”

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Posted 11 months ago

“The product purchased has been in Houston for 3 days & still no delivery. Aggravated to say the least. NEVER AGAIN.”

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Posted 11 months ago

Hello Mood is rated 4.0 based on 486 reviews