“I’m glad I read these reviews until I read better reviews about shipping and product I will not order anything from them at this time. Sorry Hellomood you lost a great opportunity to win a new customer you failed in your reviews and reputation, better luck next time.”
“I will not order from you again due to the shipping issues. Wish i would of seen these reviews before i wasted my time. Bad enough they take forever....but you cant even track it. It isnt updated timely. Its a waste!!!”
“Worst service ever! It’s not even weed! They don’t take back there products unless you have a printer they will not help you! Worst customer service.”
“Order placed 5/30/24 for 1 gram of Slurricane.
Order included so-called complementary gummies.
Package received on 6/10/24, but only had the gummies. It DID NOT INCLUDE the Slurricane that I PAID FOR!
They are a bogus, sham company with a garbage operation.
I expect to be FULLY REFUNDED! It took nearly TWO WEEKS to get a 5 pack of gummies?! FOH!”
“They deliver using BetterTrucks now….
Delivery used to be super fast and only take 3-4 days, 5 at the most but now the product you ordered will just sit in a random hub in Illinois. So disappointed and definitely will not be ordering again. Just find a nice local dispensary instead. Cheaper and will save you a headache”
“I've purchased gummies for the last several months without a problem shipping....until now. I made an order on May 30th and it was 'shipped' May 31st. It is now June 6th and still do not have my order. Tracking ( they now farm packages out to something called Better Trucks) which is a complete joke. Hello Mood is based in Oklahoma, I live in AZ and my order has been shipped to Illinois where I assume Better Trucks operates. This is absolutely ridiculous. I chatted with Hello Mood customer service and they said they have partnered with Better Trucks but ' it is taking a scenic route but rest assured you will get your order. ' WHEN?
I use to get it in 3 days with regular mail. 6 days later now it is STILL in a warehouse in Illinois, probably melting into a clump of gel! I am beyond angry. I believe this is connected with UPS and I NEVER get my deliveries for anything because they are so awful. Also Mood tried to tell me it take it takes longer because of Memorial day. Well Memorial day was the 27th and I made my order the 30th, so that excuse doesn't fly. They have gone from fast reliable service to horrible and they don't seem to care. They just said sorry for the inconvenience. Don't even bother making a purchase with them unless you live next door to their company. Otherwise it will be sitting in Illinois forever.”
“They changed shipping companies, and now still no delivery after double the usual time (3-4 days). AND, you can't even track your order, it shows OK to Chicago only, then nothing more until it's delivered.....useless tracking. I've ordered 8 times and been happy with the product, but this new delivery system is going to be the kiss of death for that company. I think they still advertise 3-4 days shipping still, they new to update to say a few weeks. I feel cheated.”
“I'm not sure what's going on with them, but their shipping process is HORRIBLE! First they claim that they "ship" within 24 hours.... not true. A label is created within 24 hours then USPS waits for the actual product to be processed. Then it's nearly impossible to track the package. Products are decent but not really worth the aggravation.”
“Mood has changed shipping companies so no way to track my order. The fact that my order is shipped from OKC to Chicago is not good or smart. I have waited longer than usual and still don't have my order. And with no way to track I don't know when to expect my order. Won't be ordering from this company anymore. 😒”
“Product is fine. It's the switch from USPS to better trucks that really sucks. Better trucks has had my package for a week at their hub and it hasn't moved an inch. With USPS, I would've gotten it within a few days. I've emailed BT in hopes of getting things moving but it's looking grim. Here's hoping enough people complain that they switch back. Otherwise only people in Chicago will get their orders fulfilled it seems.”
“Got a coupon in the mail. I decided to try it. Put my order in a week ago. Tried to chat to see where it was. They told me it shipped through some better trucks company. I reached out to the shipping company. They told me they had a label created but no product. Talked again to better mood. Was told it definitely shipped and a refund could not be done. .then surprise after they talked to their manager my product has not shipped. They told me I could get a refund if I refused the package. Scam of a company”
“1st time ordering great, 2nd time count was lower, quality and smell not the same as the 1st. in addition my 3rd order was short change only got part of the order. I called, the line, kept saying 2 minutes but 1/2 hour later got someone. person stated "sorry your order wasn't completed", will send the missing portion but no email to confirm conversation. No email was sent again after the 2nd call. called again one week later to find out the person who I spoke with did not follow through so I wasn't getting what I paid for. called again the woman said " we are short staff", but she will make sure both to call and send email. Well no email again, no call, no following through and there was no refund being offered. This place needs to be inspected and reported to Authorities' if this continues. No one should lose money nor the quality of purchase. they claim to be working within the legal system of approval. it's appears people are being cheated on delivery, quality and services. if they are looking to server so many different states you should have the staff to meet that daman. if they don't correct and improve services they will be held accountable eventually. just posting here is an act of servers to this outfit to get it right! however if it's not corrected and improved and continues poor services it won't be long before this place be reported to the proper authorities. everyone should be a winner if things are being done on the Up & Up!!”
“I’ve been ordering from these guys for a while now . The quality of some of the stuff I’ve been ordering completely changed to absolute garbage. When I called they just don’t seem to care”
“Got a flyer from this company was about to try thankful I read reviews you definitely won’t be getting a dime from me looks like this company is nothing but frauds and stealing peoples money I wish nothing but karma to you guys you do people dirt karma will take care of you have a blessed day and don’t send me anything else✌️✌️”
“Hi,
Thanks to all the reviewers, I was about to order from this place and I was quickly deterred by the bad experiences y’all had. I’d rather go to my regular dispensary.”
