Hermes have a Customer Happiness Grade of D. Customers love their customer service but are unhappy with their returns process and refunds.
“
I live between Newport and Cowes on the Isle of Wight and have had excellent service from my Hermes delivery man. He is professional and friendly and always on time. He works so hard as we see him when we are out at different places on the Island. I award him a gold star but he should have much more. Thank you young man.
”
- Jean Gibbard
“
Based on my experience with the same Hermes delivery man for the past couple of years, I’d like to give 10 stars!! Chris delivers in the NG17 area and he’s a star!! A real credit to Hermes. It’s thanks to Chris that I think Hermes is brilliant. Unfortunately, for most of us, our view of these companies is often down to 1 or 2 people, that’s not always a good thing.
”
- Jo Clayton
“
where I live we have a fantastic delivery driver called Steve , unfortunately he is off having an operation at the minute and the stand in drivers have not been as good.
My 5 stars is for Steve, I wish more delivery drivers were like him!
”
- Diane Dainty
“
They initially lured me in with promises of high returns on investments, supported by what seemed to be professional advice and convincing performance reports.
”
- Isla isabella
“
I am sharing my experience to alert others about a scam broker who promised me significant returns but ultimately vanished with my investment. Thankfully, I was able to retrieve my funds with the assistance of S P E C T R U M - C R E S T, a reputable recovery service. I highly recommend and seek assistance from reliable sources like S P E C T R U M - C R E S T if you have been a victim of a similar scam.
”
- Andrew
“
I will use the Post Office for Returns in the future, even though it is less convenient.
”
- Simon Colston
“
After raising a complaint, Celineeloninc.org responded with genuine concern and acted swiftly to address the issue. I was relieved to receive my refund yesterday, which reflected their professionalism and commitment to customer satisfaction. In an industry where trust is essential, Celineeloninc.org demonstrated that they are willing to take responsibility and make things right. That level of accountability goes a long way.
”
- Amber Steph
“
Sent package with tracking on 2021 January 21. I can see the package on their hand.
Contacted customer service first time an told me to wait more
Contacted a second time and told me to fill form for paid back.
now they refuse to refund the lost package, because is more then 1 month after sending package (and they told me first time to wait more)...
the insurance is useless if it expire after 1 month
Not very serious.
”
- JJ
“
By that point I had no option but to refund the buyer for the missing item.
”
- Anonymous
“
I live between Newport and Cowes on the Isle of Wight and have had excellent service from my Hermes delivery man. He is professional and friendly and always on time. He works so hard as we see him when we are out at different places on the Island. I award him a gold star but he should have much more. Thank you young man.
”
- Jean Gibbard
“
Hermes have had a lot of bad press this past week but I have to say that the service in Torrington is excellent. The drivers are polite and helpful and deliveries are normally on time.
”
- Dave Hubling
“
Easy tracking, quick delivery and plenty of updates to keep you posted.
Always a 10/10 service from the couriers too.
”
- Reece