Hermes Reviews

1.47 Rating 115 Reviews
10 %
of reviewers recommend Hermes

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How does Hermes deliver?
(2 years ago)
Hermes delivers items by Courier and Own Driver.
(2 years ago)

Delivery - Average

Industry Average
Read this and be aware that even though there is proof to show the deliverybdriver was lyingthroughnhis back teeth, when you get in touch with Hermes the person allegedly carrying out an investigation into your complaint, in my case, somone allegedly called; Aameinah at Hermes Customer Services, if its a true name see you in court LIAR, could not have possible carried out any sort of investigation or find out any facts in the time frame he allegedly did so! Facts; Hermes driver attempted to send details of a delivery of the parcel having taken place by busing GPSmarkers that did not apply to delivery location, a photograph of the alleged delivery address where parcel was left that does not match the actual house delivery address and does not give the name of the person in the photo allegedly used for showing the delivery taking place, The photo also showed the security the parcel had been cut and the box/carton opened? Such an amateurish attempted cover up of a theft by Hermes and its staff! If there was an option to give less than a 1 star rating it would have been given
- Malcolm Hutton
What a nightmare. Next day delivery took 7 days. Constantly changing information on where and when the parcel would be delivered. Several confirmation of delivery, only for that to change. Could not find anyone to speak with online or by telephone.
- JW
Once again the last tracking event (on 11 September) for a parcel I was expecting was "We're sorry your parcel is delayed, we'll have it on the move in the next 24 hours" but 15 days later there is no delivery, no update and no way of messaging Hermes customer services other than by emailing Hermes CEO Martijn De Lange.
- John Fricker