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Hifi-Tower Reviews

1.8 Rating 40 Reviews

20 %

of reviewers recommend Hifi-Tower

Company Reviews

1.8

Based on 40 reviews


Shipping & Delivery
Delivery Methods	Courier
Customer Service
Communication Channels	Telephone, Email, Live Chat

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Hifi-Tower 1 star review on 4th October 2020

Hifi-Tower 1 star review on 4th October 2020

Hifi-Tower 1 star review on 4th October 2020

Anonymous

Anonymous // 01/01/2019

Filter: Helpful None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“No complaints I am sharing my review because after i purchased my product I then read some serious bad reviews that made me nervous. I ordered a Sub-woofer. The order/shipping was as you would expect. I'm happy with the product, packaging, quality communication and price.Also free shipping. No complaints. I will shop here again.”

Posted 4 years ago

“Do not use hifi-tower people. it's a scam. You will not receive anything. After many times in contact we realized they specialize in giving you the run around making you think your product is en route but it is not. No confirmation email will be sent after your purchase, luckily I paid with PayPal so I will be reporting to them. Start away from hifi-tower people”

Posted 2 years ago

“Legal Action taken for a refund Legal Action taken for a refund , Court Judgment obtained - Enforcement action now instructed UK & Germany, their assets will be seized , what a bunch of Cowboys AVOID- please don’t be fooled. Plus they try and TAKE down reviews like this”

Posted 3 years ago

“The item did not turn up. Over a month of waiting with no correspondence from company. Requested a refund which was promised but that too has not shown up ! Would not recommend this company.”

Posted 2 years ago

“Absolutely appalling service and system flaws. I placed a order over £600 they took payment which left my account instantly. Within the next 5 days I received a email requesting outstanding payment. In the email they quotes if this is a mistake please let us know the reference. In which I replied do you need the PayPal reference or bank reference. A couple of days later I received the same email automated obviously requesting payment. By this time I should have received my products i purchase. I followed up by calling their customer service. The lady I spoke to was struggling with their two system and data bases if you don’t have your customer number to which she also mentioned having a order number isn’t ideal because it would make it more complicated. In which case why bother even having order numbers. While she was struggling she was very re assuring that everything will be fine. I told her to take her time once we found the details I was told i should of received a email my order has been cancelled due to stock and logistic problems. In which I understand but I did not receive this email and questioned weather I will received my refund on time if their system says outstanding payment. Then she got defensive i asked for a reference or email her reply was you was sent it already this morning. I responding no and is it all three items been cancelled in which case why was I still being ask for a payment that has been paid. She repeated the same excuse and mention her and colleague who I do know of have informed me. Which was never case I never received a reply or a response to resolve the situation just automated emails. After we ended this very awkward phone call i suddenly receive this email of cancellations that was suppose to be sent out before. Now I’m still waiting for my refund off £600 with over a week left to Christmas. Totally unacceptable. Worst company to order from do not buy from them online.”

Posted 3 years ago

“Please don't risk ordering with this company. Ordered an item 22/4/20 - Expected a delay due to the Covid 19 working restrictions so waited two weeks for a dispatch confirmation and delivery estimation before chasing. I'm notified on 18/5/20 that the item was out of stock at time of order - I'm yet to receive a refund or apology for the wasted time waiting for item. (I could have ordered and received said item from elsewhere had HiFi advised at the time they could not complete the order - or updated and refunded me in a more timely fashion.)”

Posted 3 years ago

“I have purchased from them previously a blender it has been very reliable and powerful. Tonight I purchased an extreme Pro nutri blender as a present for a member of my family. They gave me a great discount so happy and it comes with an extended warranty how fab 3 years cover.”

Posted 6 years ago

“DON'T BUY ANYTHING FOR THIS SCAM COMPANY NO PRODUCT NO MONEY 😡😡”

Posted 1 year ago

“No product no money since 2 month”

Posted 1 year ago

“Just don’t buy here zero customer service told me I didn’t have to pay £46.33 import duty on a £150 item but UPS WOULD DELIVER WITHOUT THE PAYMENT!!!! Absolute disgrace couldn’t tell me how to get the item without paying the extra £46.Asked to cancel they said just refuse delivery well that would work if UPS would but without the £46.33 they wouldn’t deliver just going round in circles. Diabolical company.”

Posted 2 years ago

“Tracking not working, Item lost,unable to get a reply.......”

Posted 2 years ago

“Parcel arrived right out of the blue and not inline with the tracking only to find it was damaged, contacted seller who agreed a partial refund and now they won't pay it as there is an open paypal case which I was advised by paypal to leave open until they paid, So a stand off has arisen and I am just waiting for paypal to find in my favour. And I thought the Germans were efficient?”

Posted 2 years ago

“DON’T BUY FROM THIS COMPANY. I have made one order on the 15th of July to be shipped to England and 11 days after the item was returned by the delivery company after checked because there was no paperwork. Now I need to wait for the item to be returned to the warehouse and them 7 days more to have the refund in my account.”

Posted 2 years ago

“Placed an order early December for my daughters Christmas present and instead of an amp for the system they delivered a bag vacuum sealer! Now 4 months later nearly and numerous emails later I am still yet to receive the correct item despite returning the incorrect part. Avoid, Avoid, Avoid this company is my strong advise”

Posted 3 years ago

“Don’t order from this company, they don’t deliver but then make you wait for a refund! Customer service is non existent, you are a nuisance for contacting them.”

Posted 3 years ago

“Ordered trampoline 5 weeks ago no response at all to any email, no update on order, no answer to phone calls. Disgrace! Dont touch or you stand to lose money!”

Posted 3 years ago

“they just take you re money and then don't send and if items say there in stock when u order no no no no u would be mistaken they are not in stock u will soon find out beware.”

Posted 3 years ago

Hifi-Tower is rated 1.8 based on 40 reviews