“I’ll never forget how close I came to giving up before Robinson stepped in. I was overwhelmed and drained, but they met me with kindness, patience, and genuine care. They took the time to understand my situation, offered clear solutions, and made sure I was never left in the dark. Their consistency and warmth made me feel supported like family. Looking back, I’m beyond grateful — their dedication didn’t just solve my problem; it restored my faith in true customer care.”
“Our stay at Canado inn hilton in Puerto Rico from check in service was absolutely the worst I've ever seen. Where we got there from 1pm on the 19 and didn't get check in until mins to 7 where all our room where still not ready nor was it what we booked. When ask how are they going to solve the problem one of the manager offered us a black to sleep on the floor. Very disrespectful he was so unprofessional wasn't trying to fix the situation. Plus we weren't able to watch TV for the 4 night we were there . This was just the worst experience we've had in my enter life at a hotel. I must say Emmanuel was the only person that when above and beyond knowing the situation we were having from start to finish Excellent service from him.The whole stay we were on the phone with hilton trying to resolve the situation back and forth with them and the hotel. I'm not even a hilton member my aunt is the one but it was stressful. For me I will not recommend that hotel at all . The Only person there that treated us witj respect was Emmanuel.Plus the room were not even clean well and the comforter seem like they had pee stain on them so gross. It was extremely disappointing.”
“Extremely Disappointing Stay — Multiple Dirty Suites Despite Management Acknowledgment
We stayed at Embassy Suites Atlanta (4700 Southport area) from February 16–22, 2026, and this experience fell far below Hilton standards.
Our stay began with serious cleanliness and room-condition problems in our original suite (Room 232). After we requested an inspection, the maintenance manager personally reviewed the room, apologized, and admitted the condition was “really bad.” We were then relocated.
Unfortunately, the next room (Room 215, described as a premium suite) was also dirty, including a visibly unclean sofa bed. We refused to remain there and requested another relocation. A staff member claimed he personally inspected Room 216 before moving us, yet we again found dirty curtains, poor housekeeping, and torn carpeting.
After being moved multiple times, it became clear that this was not an isolated issue but a broader failure in housekeeping standards and quality control. While staff apologized, the hotel repeatedly placed us in rooms that were not properly cleaned or maintained.
We documented everything with photos and videos, as the conditions were unacceptable for a Hilton-branded property. Guests should not have to move rooms multiple times just to find basic cleanliness.
We hope Hilton corporate reviews this situation seriously and addresses the evident breakdown in room inspection and guest service standards at this location.”
“Went to San Antonio Texas stayed at a Homewood Suites 10/24/2025. Agreed to $148.96 per night. When I received a copy of my receipt by email they had charged 244.02. I called the hotel to complain. They did nothing only saying 2nd night is more. I advised I was not told at checkin I would be charged a different rate for 2nd night, only was told it was 149.96 PER NIGHT. Disputed charge at Bank of America. They did not correct the charge because I have no proof I was incorrectly charged!!! I then stayed at another Hilton 12/20/2025 in San Antonio by Riverwalk. The refrigerator, the coffee maker and all plugs on the fancy desk did not work. Nothing was plugged in. There was an extension cord but nowhere to plug it in. Then we called ahead to pick up car in valet and was told they weren't allowing that and to go to valet, even though the valet ticket said to call and there is an actual button on the phone for valet. We waited about 40 minutes for vehicle. Only 2 of 4 elevators were working, so elevator was stopping on every floor and people tried to push their way on,, and eventually 1 of them got stuck and fire department arrived. They never want to give a receipt until check out so no way to prove nightly rate that was agreed on. They can incorrectly charge whatever they want evidently for additional nights. They want you to sign up for their rewards but when you sign in trying to use rewards account room price is more than other websites. I give hands down on Hilton. Will not be staying there again.”
“I am beyond upset with Hampton Inns. I called the number I found online for Hampton Inn to book a room at the Hampton Inn in Valdosta Ga. I am connected with some woman who barely spoke English. She booked me at the wrong Hampton Inn in Valdosta. As she was confirming all the information, I heard her say the wrong address for the Hampton I wanted. So, I told her that was not the correct address. I told her the address of the Hampton I wanted. She then booked me for the correct location. I called to confirm the incorrect reservation had been cancelled only to find out there is a no refund policy for that room which I did not agree to. Then when I called Hilton corporate, I find out I was not dealing with Hampton Inn, but with some janky third-party foreign company. WHY CAN'T I DEAL DIRECTLY WITH AN AMERICAN IN AN AMERICAN COMPANY? I will not pay for a room I did not agree to stay in. When I contacted Hilton, I was told they could locate neither the confirmation number nor the itinerary number because a third party was used. This is absolutely unsatisfactory.”
“Subject: Urgent – Paid Package Booking
Dear Hilton Holiday Team,
I purchased your package for ₹60,000, which I have used only once in the past five years. I have repeatedly tried to make a booking, but I have not received any response, and my requests are continuously declined without valid reasons.
My package will expire in 2026, and this negligence is causing me undue stress.”
“Didn't get a room key due to an IT error. Instead, you just told a staff your number and after appearing annoyed and making you want, they let you in that room without even checking that you were staying there. Anyone could have entered anyone else's room. Limited my ability to enter and leave. Overall diminished my vacation, but Hilton's only response was to apologize and blame others rather that fixing the problems. They took no responsibility for wrecking my vacation.”
“Hampton Inn in Stephenville TX was a big disappointment. I chose to stay at Hampton Inn on 8/12-13/23 bc generally you can expect better customer service,cleaner facilities and a comfortable environment. Don’t mind paying extra money to get that. However this location offers none of those things. They are over priced, paid for 2 rooms. Both were dirty, had torn furniture, filthy carpet, landscaping not done, grass not mowed, pool dirty. Breakfast equipment broken, could not get drinks. Can’t stand the feeling that I got taken advantage of but that’s exactly what the so called Hampton Inn, Stephenville does to customers. With that name I expect more than a roadside dive motel. Someone needs to be held accountable for that establishment”
“I do not recommend Hilton hotels. Avoid parking in front of their hotels as they are using scumming company to oversee them. Scumming company is Gemini Parking Solutions. I overstayed drop-off bay by 16 min. They sent me a letter saying that I can appeal. During appeal time opportunity to pay discount penalty (within 14 days) will not be affected. I appealed (the same day I received notification about penalty) and at the day of appeal rejection the discount vanished. Avoid Hilton hotels as they are collaborating with those scammers.”
“I do not recommend Hilton hotels. Avoid parking in front of their hotels as they are using scumming company to oversee them. Scumming company is Gemini Parking Solutions. I overstayed drop-off bay by 16 min. They sent me a letter saying that I can appeal. During appeal time opportunity to pay discount penalty (within 14 days) will not be affected (they stated). I appealed (the same day I received notification about penalty) and at the day of appeal rejection the discount vanished. Avoid Hilton hotels as they are collaborating with those scammers.”
“Speed ramps at st annes manor wokingham are too high and damage cars. Avoid this hotel. THey have been contacted but deny there is a problem even though metal has been deposited on the ramps.”
“Just stayed at the Hilton Hotel Metropole. Room 423 Queen deluxe room....
Room furthest away smallest room, double shower you could not get two people in the bathroom at the same time. Bed squeaked just sitting on it so laying or turning over was a nightmare. Pity the room below. Was not comfy at all. Tv was on a wall not in good view to put on if needed. Mirror was hide next to it not suitable for using for makeup etc. No fridge . One biscuit if there was supposed to be two per room. No bottles of water.
Room smelt of over compensated shake and vac got down our throats.
Breakfast was so slow in bring food out 14 people deep in waiting for them to top up the buffet of bacon etc. No glasses for the fruit juices..salt and pepper pots needed replenishing.
This was an expensive night away. We stayed at the Hilton Milton Keynes and paid almost half the price of this one and had a fantastic stay there with great breakfast and plenty staff to cope with the busy concert the night before... A shame Birmingham you have let Hilton Hotels down and our stay with the Michael Buble Concert . You even charged £12 for parking Milton Keynes is free”
