“Went to San Antonio Texas stayed at a Homewood Suites 10/24/2025. Agreed to $148.96 per night. When I received a copy of my receipt by email they had charged 244.02. I called the hotel to complain. They did nothing only saying 2nd night is more. I advised I was not told at checkin I would be charged a different rate for 2nd night, only was told it was 149.96 PER NIGHT. Disputed charge at Bank of America. They did not correct the charge because I have no proof I was incorrectly charged!!! I then stayed at another Hilton 12/20/2025 in San Antonio by Riverwalk. The refrigerator, the coffee maker and all plugs on the fancy desk did not work. Nothing was plugged in. There was an extension cord but nowhere to plug it in. Then we called ahead to pick up car in valet and was told they weren't allowing that and to go to valet, even though the valet ticket said to call and there is an actual button on the phone for valet. We waited about 40 minutes for vehicle. Only 2 of 4 elevators were working, so elevator was stopping on every floor and people tried to push their way on,, and eventually 1 of them got stuck and fire department arrived. They never want to give a receipt until check out so no way to prove nightly rate that was agreed on. They can incorrectly charge whatever they want evidently for additional nights. They want you to sign up for their rewards but when you sign in trying to use rewards account room price is more than other websites. I give hands down on Hilton. Will not be staying there again.”
“I am beyond upset with Hampton Inns. I called the number I found online for Hampton Inn to book a room at the Hampton Inn in Valdosta Ga. I am connected with some woman who barely spoke English. She booked me at the wrong Hampton Inn in Valdosta. As she was confirming all the information, I heard her say the wrong address for the Hampton I wanted. So, I told her that was not the correct address. I told her the address of the Hampton I wanted. She then booked me for the correct location. I called to confirm the incorrect reservation had been cancelled only to find out there is a no refund policy for that room which I did not agree to. Then when I called Hilton corporate, I find out I was not dealing with Hampton Inn, but with some janky third-party foreign company. WHY CAN'T I DEAL DIRECTLY WITH AN AMERICAN IN AN AMERICAN COMPANY? I will not pay for a room I did not agree to stay in. When I contacted Hilton, I was told they could locate neither the confirmation number nor the itinerary number because a third party was used. This is absolutely unsatisfactory.”
“Subject: Urgent – Paid Package Booking
Dear Hilton Holiday Team,
I purchased your package for ₹60,000, which I have used only once in the past five years. I have repeatedly tried to make a booking, but I have not received any response, and my requests are continuously declined without valid reasons.
My package will expire in 2026, and this negligence is causing me undue stress.”
“Didn't get a room key due to an IT error. Instead, you just told a staff your number and after appearing annoyed and making you want, they let you in that room without even checking that you were staying there. Anyone could have entered anyone else's room. Limited my ability to enter and leave. Overall diminished my vacation, but Hilton's only response was to apologize and blame others rather that fixing the problems. They took no responsibility for wrecking my vacation.”
“Hampton Inn in Stephenville TX was a big disappointment. I chose to stay at Hampton Inn on 8/12-13/23 bc generally you can expect better customer service,cleaner facilities and a comfortable environment. Don’t mind paying extra money to get that. However this location offers none of those things. They are over priced, paid for 2 rooms. Both were dirty, had torn furniture, filthy carpet, landscaping not done, grass not mowed, pool dirty. Breakfast equipment broken, could not get drinks. Can’t stand the feeling that I got taken advantage of but that’s exactly what the so called Hampton Inn, Stephenville does to customers. With that name I expect more than a roadside dive motel. Someone needs to be held accountable for that establishment”
“I do not recommend Hilton hotels. Avoid parking in front of their hotels as they are using scumming company to oversee them. Scumming company is Gemini Parking Solutions. I overstayed drop-off bay by 16 min. They sent me a letter saying that I can appeal. During appeal time opportunity to pay discount penalty (within 14 days) will not be affected. I appealed (the same day I received notification about penalty) and at the day of appeal rejection the discount vanished. Avoid Hilton hotels as they are collaborating with those scammers.”
“I do not recommend Hilton hotels. Avoid parking in front of their hotels as they are using scumming company to oversee them. Scumming company is Gemini Parking Solutions. I overstayed drop-off bay by 16 min. They sent me a letter saying that I can appeal. During appeal time opportunity to pay discount penalty (within 14 days) will not be affected (they stated). I appealed (the same day I received notification about penalty) and at the day of appeal rejection the discount vanished. Avoid Hilton hotels as they are collaborating with those scammers.”
“Speed ramps at st annes manor wokingham are too high and damage cars. Avoid this hotel. THey have been contacted but deny there is a problem even though metal has been deposited on the ramps.”
“Just stayed at the Hilton Hotel Metropole. Room 423 Queen deluxe room....
Room furthest away smallest room, double shower you could not get two people in the bathroom at the same time. Bed squeaked just sitting on it so laying or turning over was a nightmare. Pity the room below. Was not comfy at all. Tv was on a wall not in good view to put on if needed. Mirror was hide next to it not suitable for using for makeup etc. No fridge . One biscuit if there was supposed to be two per room. No bottles of water.
Room smelt of over compensated shake and vac got down our throats.
Breakfast was so slow in bring food out 14 people deep in waiting for them to top up the buffet of bacon etc. No glasses for the fruit juices..salt and pepper pots needed replenishing.
This was an expensive night away. We stayed at the Hilton Milton Keynes and paid almost half the price of this one and had a fantastic stay there with great breakfast and plenty staff to cope with the busy concert the night before... A shame Birmingham you have let Hilton Hotels down and our stay with the Michael Buble Concert . You even charged £12 for parking Milton Keynes is free”
