Holidaycars Reviews

Name: Holidaycars
Address: P.O.Box 111916, Naples Florida
Rating: 1.09

1.1 Rating 65 Reviews

2 %

of reviewers recommend Holidaycars

1.1

Based on 65 reviews

Customer Service
Communication Channels	Email

About Holidaycars:

HolidayCars.com is a broker in global carefree car rentals. As a partner of Avis, Hertz, Europcar, Budget, Alamo and 600 more suppliers, it has a network of more than 17.000 destinations in 125 countries. Its unique search engine for rental cars enables customers to compare the offers based on rates, conditions and locations. Availability is updated daily, so the car types and rates shown actually match what the customers ultimately pay for. Furthermore, HolidayCars.com offers a NoRisk Warranty, covering Personal Liability in the event of damage, theft, fire, vandalism or accident, even for windows and mirrors. Whether your web visitors need a rental car for a weekend breakaway close to home, a week in Spain or a month in the United States, HolidayCars.com always offer the right choice!

Visit Website

Phone:

01800 408 5370

Email:

aftersales@holidaycars.com

Location:

P.O.Box 111916
Naples Florida
34108

Write Your review

Tell us how Holidaycars made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Holidaycars 1 star review on 26th August 2024

Holidaycars 1 star review on 25th May 2023

David

Holidaycars 1 star review on 13th July 2022

Dery Andrade

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Please if you pick this company read all the small print very carefully. As we believed that in having paid Holiday Cars for the full cover of insurance that no additional payment would be needed. But infact Gold Car did not even know of Holiday Cars (the broker) and insisted we pay them for the additional excess insurance or a 1200 euro deposit. Previously when we have used a broker like Holiday Cars at least the actual car hire company was aware of the broker and that we had purchased full insurance. So cost an additional 265 euros. Only reason not given a one star is because in the tiny print of the contract it mentions a security deposit is required of 1100 euros as you are still required to pre authorise the deposit. (Not very clear language in my opinion for something that must happen to lots of people).”

Helpful Report

Posted 1 week ago

“This company along with the car rental companies are scamming customers with attractive low rates for cars which the rental firms are not delivering once pre-booked. Was over promised on the size of the car offered as at pick up was given a much smaller car which was useless to me as i had ordered according to boot size for a family trip. The whole experience was a waste of time and money. Their customers service also stinks as does Fleet staff at Europcar Cambridge who after 4 weeks have still not responded to claim.”

Helpful Report

Posted 2 weeks ago

“AVOID AVOID AVOID I ordered a car in Lisbon Portugal, unfortunately I lost (had stolen?) my driving license on the way. So I went to change the name for the booking to my wifes. The company were unable to make this change, this had to be done by Holiday Cars. So I tried to contact HolidayCars, no response to emails and calls, after many attempts. So I had to pay the full amount (I'd paid Holiday Cars 50% before arriving in Portugal). After holiday, I contacted them to explain this and asked for my 50% back. No chance. They hid behind their T's & C's like all disreputable companies. Is it reasonable for someone to change the name on a booking? I believe so. Yet they provide no way to do this and want to hold my money, for doing nothing! Please avoid Holiday Cars. If anything goes wrong, even something as simple as I had, they'll keep YOUR money and state this is my problem not theirs!”

Helpful Report

Posted 3 weeks ago

“On March 27,2025, I bought online a voucher nr 48901866 to rental car on HOLIDAYCARS.COM with insurance no risk warranty plus. On August 7, 2025, we had a reservation SC5c9e477d voucher 48901866 with pickup at 11:00 AM. We had to wait several hours, and the supplier of Holiday cars, Surprice Mobility Athens staff told us that the booked car wasn't ready. They only delivered the car to us in the afternoon after 2:00 PM, an unacceptable delay. We lost the entire day and the scheduled events. Furthermore, they forced us to purchase additional insurance at a cost of €375, otherwise they won't give us the car, they didn't give us any choice. (Even though we had already purchased comprehensive insurance online, this was because they were making a fuss about the debit card for the excess.) We had never received such treatment and poor service. We request a refund of €375. The supplier Surprice Mobility is the worst company in the world”

Helpful Report

Posted 4 weeks ago

“I booked a rental car with correct flight info, but the system allowed a pickup time that was impossible to make before the rental desk closed. I arrived on time, but no shuttle showed up, no calls received, and the car was gone. I even rebooked the next day through the same platform a new car but no accountability, no refund, just a copy-paste reply blaming “policy.” Completely unreliable service. Never again.”

Helpful Report

Posted 2 months ago

“Excellent service, Jerry in sint marteen came to get us at the airport, made the process super seamless and was very friendly. Same process was at drop off, jerry patiently waited for us at the airport and it was great. Trusted car rental, the best deals that we found for Sint marteen and great quality service. Confident in booking with them each time.”

Helpful Report

Posted 3 months ago

“It's a scam clear and simple. They promise insurance whit their NoWarranty option with a limited personal risk remaining. When you pick up the car there is NO insurance whatsoever. So should you take the car to something that happens, you are done for. Do not rent with this company, ever.”

Helpful Report

Posted 3 months ago

“Initially seemed like a reasonable price, but if you don’t have a credit card (a gold-embossed one or something to boot), they will hold you to ransom when you arrive to pick up the car and demand that you pay hundreds more to take the car. Car rental was £150 and they wanted about £300 just for the insurance, as they said they can’t put a hold on a debit card, which is nonsense — I regularly do so to hire a van at home for a similar cost to the initial rental. Would have been better off just renting the van from home. When I challenged them on this, they said the terms were clear, but at no point prior to the purchase of the rental do they say you need a credit card — they just ignore evidence you send them. Therefore, even if you have a credit card, this company are dodgy and I’d avoid at all costs.”

Helpful Report

Posted 5 months ago

“Huge scam, stay away, stole my money. I booked and the flight got delayed out of my control. Showed up to the desk to retrieve my rental and because i was 10 minutes past the time i said i would come, they took all my money and told me they cant help me.”

Helpful Report

Posted 8 months ago

“DO NOT USE THIS COMPANY! THEY OWE ME MONEY! I booked car hire through this company in May 2024 for my trip in October 2024. Less than 24 hours before I was meant to pick up my car, the hire company text messaged me advising they won’t be giving me any cars. I had to find another company and pay double on such short notice. I raised a query with Hire Car and they advised they’ll come back to me with a resolution within 21-28 days, which they haven’t done. They continue to respond with very generic emails, completely IGNORING my request to escalate my query and they continue to withhold the money I paid for the car I booked through them!! Jennifer in their customer service (I’m assuming as they don’t even sign their emails with their job title) is no help and completely dismissive in every single response. When I try to escalate my complaint by adding word like Urgent into the subject she’ll delete them in her response. The worst customer service I’ve ever received!!”

Helpful Report

Posted 9 months ago

“The holidaycars.com is a full on scam company. Avoid at all cost. There are negative reviews everywhere about this company. They are simply a fraud that will scam you out of your money.”

Helpful Report

Posted 9 months ago

“Its a scam website, the cars looks a bit cheaper there but they stole the money and not responding to any email or message. Avoid it at any cost.”

Helpful Report

Posted 9 months ago

“Please avoid this company to rent a car from, they will never issue a refund, they are not accommodating, not helpful, difficult to deal with. The customer service is non existent.”

Helpful Report

Posted 10 months ago

“Wish I had read these posts before using them. Terrible car hire broker. Any issues they take MONTHS to respond and when they do they are ZERO help. DO NOT USE THEM! And DO NOT HIRE WITH SICILY BY CAR either, both are only there to take your money and then never give you any kind of service in return. I had to cancel my credit card before my holidays because of CC fraud and there was zero assistance from them to assist. When I arrived to Sicily by Car in Malta to collect the car, I was denied it because my credit card had been cancelled. While on holiday I had my details stolen and fraudulent activity on my account so I had no choice but to cancel my card which meant I had no way to pay the deposit. The car rental company would not accept any other method and because of their own policies which are terribly restrictive when it comes to this that they refused to provide me the car without adding a whole bunch of bogus charges. They have no procedure in place to assist a customer when something like this happens which I find totally unacceptable. I was happy to pay the deposit with my debit card but they would not accept that without me buying their full insurance which I also found ridiculous seeing I had already bought full coverage. It doesn’t make sense to have to buy two insurances as well as what does one thing have to do with the other. It’s all just a money grab. And Holidayscars response: Thank you for contacting and informing us that you have not been able to collect the reserved car. We sincerely apologize for the delay in our response as we are currently receiving a high volume of emails due to peak season. Your message informed us that the supplier was not able to provide you with the rental car because the credit card was not meeting the conditions. Below in this email you will find questions and answer that we think is helpful to understand our position. How do we inform you that a credit card is the only payment option that will be accepted at the rental location? The rental conditions of the supplier always inform you what requirements the credit card must meet. Any debit cards, Visa Electron, prepaid credit cards, or cash is not accepted. The credit card must always be in the name of the lead driver and carry sufficient funds to cover the full amount of the deposit. This is one of the most important conditions which the lead driver must be able to meet at the time of pick-up. When the lead driver is not able to comply with these conditions the supplier is indeed not able to provide them with the rental car. We offer the supplier conditions and the general conditions during various moments of the reservation process. To complete the reservation, these must be confirmed for acceptance. On top of your rental voucher, we inform you what to bring with you to collect the rental car and we also inform you that a debit card will not be accepted. Will you get a refund for this unused reservation? We find it very unfortunate that you have not been able to read these conditions before the start of the rental. We must inform you that we are not able to cancel the reservation or provide a refund for the unused reservation. This is also explained within our General Conditions you can read and review these here. We are very sorry that we can't provide you with a more positive outcome. Don't hesitate to contact us should you have any further questions. Kind regards, HolidayCars.com Donna So I have been accused of not understanding the conditions when in fact thats not the issue at all. Both companies are a scam. AVOID AVOID AVOID!!!”

Helpful Report

Posted 10 months ago

“Has anyone actually got a contact number for Holidaycars.com? It doesn't exist. Try it before you buy. It's a totally Scam. I will kindly remove this review if Holidaycars.com contact me which they won't. Resivation number 7609752336 who hired a car from you and has being trying to claim my €1100 for nearly 2 months. Please contact me.”

Helpful Report

Posted 11 months ago

“I had an accident, and I thought that it would be easy to get the expenses covered, since I had taken out NoRisk Warranty Plus+. But it was incredibly difficult. They demanded the most detailed information about me and my bank that I have never been exposed to. And every time I sent something forward or had questions, I got an auto-reply that they had 14 days to respond. I had to call several times - on a number I happened to find on the Internet. I got the money almost 2 months after the accident, and there was 288.76 DDK = 38.72 Euro missing, and I can't get it. Never use HolidayCars!”

Helpful Report

Posted 11 months ago

“The car rental with HolidayCar was a good price, I paid an additional cost for FULL coverage, my reservation was transferred to KlassWagen, when I arrived at the office KlasdWagen charged me an additional €250, and tell me that the HolidayCar insurance is not valid and that Klass can't do anything. The class officer was overbearing and rude, I paid the extra and requested a refund from HolidayCar, they NEVER replied.”

Helpful Report

Posted 11 months ago

“The worse I’ve ever worked with. Absolutely no reliability”

Helpful Report

Posted 1 year ago

“I was unfortunate to rent from this company. They were advertising a new Suzuki Jimmy but instead I received an unsafe old car. The car was dirty, dangerous, with no tyres and the wheel was shaking. Never trust these scammers!!”

Helpful Report

Posted 1 year ago

“I had rented a car in Bucharest from 7:30 PM through Holidaycars, paying almost 900 euros upfront (don't do it!). The AeroItalia flight from Rome was two hours late, and I called Pricecarz (the rental company, who turned out to be real scammers) at 5:53 PM to inform them of the delay. However, upon arrival, they said they no longer had my car and could only give me another one if I paid an additional 500 euros. Of course, I refused—this is a scam, as I had already paid everything in advance—so I decided not to pick up the car. My rental was supposed to start at 7:30 PM, and my call to inform them of the delay was made well before that. The Holidaycars invoice clearly stated that I didn't have to pay anything more. I spoke to a very rude Holidaycars representative in Amsterdam, who told me that they couldn’t intervene in the relationship between the customer and the rental company. So, what's the point of their support? Just to take the money? I sent all the documentation requested by the Holidaycars representative to get a refund: proof of the delay and my call to the scammers at Pricecarz, receipts, and boarding pass. I paid almost 900 euros for a rental car that I never picked up. I requested an immediate refund, but I haven’t heard anything back. I had to block my credit card, and now I need to file a fraud report. I hope you can avoid all of this by staying far away from Holidaycars: my lawyer says this is called fraud, so be careful! An update from July 24: Today, I received a hilarious email in English from someone named Jazz at Holidaycars (when they wanted my money, they knew Italian) telling me they couldn't refund me because I hadn’t called the rental company! And I had even sent them a screenshot of the call, as requested. There are no words. Holidaycars is a gang of scammers—I will never see my money again, but at least you can stay away from them! Update on August 20: Thanks to Trustpilot, I’m now receiving several emails from both Holidaycars and the rental company (Pricecarz). The latter claims they no longer had my car due to the flight delay and that in such cases, the cancellation is free. In fact, Holidaycars didn’t pay them because their car wasn’t picked up. They say it’s Holidaycars who should refund me the money (nearly 900 euros) that I had prepaid. Honestly, I don’t understand why Holidaycars wants to keep the money for a service they didn’t provide, risking losing so many Italian customers—is it worth it to steal just 900 euros? Then they write that they want to find a fair solution for all parties involved—what parties? It’s just me and Holidaycars; they stole my money, and they have to give it back. BEWARE OF THIS PROVIDER; YOU'LL END UP IN A DEAD END IF YOU RELY ON THEM, RISKING LOSING A LOT OF MONEY. DON’T DO WHAT I DID, STAY AWAY.”

Helpful Report

Posted 1 year ago

Holidaycars is rated 1.1 based on 65 reviews