Holiday Gems Reviews

Name: Holiday Gems
Address: Unit 14, Telford Court,, Chestergates Business Park, Dunkirk, Chester, Cheshire West and Chester
Rating: 4.61

4.6 Rating 2,790 Reviews

91 %

of reviewers recommend Holiday Gems

Company Reviews

Questions

Metrics

4.6

Based on 2,790 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
On-time Delivery	97%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5

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Location:

Unit 14, Telford Court,,
Chestergates Business Park, Dunkirk,
Chester
Cheshire West and Chester
CH1 6LT

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Holiday Gems 5 star review on 6th November 2024

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“So easy to speak to and deal with. Changed this years holiday to next with such ease. Daniel was a diamond to deal with.”

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Posted 4 years ago

We are delighted, Dawn, that Dan gave his normal excellent service. Thank you for your comments, - it is always appreciated by the team.

Posted 4 years ago

“They were easy and fantastic to deal with. After my wife had booked our holiday and realised she had put the wrong dates in by mistake, we rang back and sorted it out in next to no time. The lad we dealt with was brilliant, nothing was too much trouble. Would book with these again.”

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Posted 4 years ago

Thank you, Allison, for taking the time to post such positive comments. We are really proud of our sales ream and we are delighted that they were able to help you and maintain their own high standards. We trust that you will have an amazing holiday.

Posted 4 years ago

“Very nice company no pressure every thing was explained properly and the staff are a credit to the company and Daniel was a great help”

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Posted 4 years ago

Thank you, Christopher, for your appreciation of the service given by Dan.

Posted 4 years ago

“Couldn’t fault the service and very helpful, wanted to change my holiday to a new date later in the year which I thought would be a long process but with the help of the gentleman on the phone it was no problem at all. Would definitely recommend to anyone wanting to book a holiday 👍”

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Posted 4 years ago

Thanks for taking the time to leave a review, we really appreciate it.

Posted 4 years ago

“So easy to book no stress as I thought I would have had, definitely will book through holiday gems again.”

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Posted 4 years ago

Thanks for taking the time to leave a review, we really appreciate it.

Posted 4 years ago

“Had fantastic service from your company from booking to completion. Agent 212 was especially helpful, just a little disappointed that holiday price increased from booking to completion”

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Posted 4 years ago

Thanks for taking the time to leave a review, we really appreciate it and your constructive comments have been noted

Posted 4 years ago

“Good service, quick response tobooking procedure,willuse again”

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Posted 4 years ago

Thanks for taking the time to leave a review, we really appreciate it.

Posted 4 years ago

“Extremely helpful, couldn’t do enough for us, very patient and explained everything well.”

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Posted 4 years ago

Thanks for taking the time to leave a review, we really appreciate it.

Posted 4 years ago

“Had to rebook due to covid, spoke to Daniel. I'm going to a wedding in Greece and he went above and beyond, even got me 14 nights for the price of the 10 I booked. Exceptional service from Daniel and a credit ro the company.”

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Posted 4 years ago

Thanks for taking the time to leave a review, we really appreciate it.

Posted 4 years ago

“Really good experience”

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Posted 4 years ago

We are delighted, Mr Bolger. Thank you for your positive comments

Posted 4 years ago

“I spoke to a member of staff(Finn) near the end of lockdown she was very helpful with my holiday booking and very friendly would definitely recommend holidaygems to friends /family”

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Posted 4 years ago

Thanks for taking the time to leave a review, we really appreciate it.

Posted 4 years ago

“Geraldine was fantastic so helpful”

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Posted 4 years ago

Thanks for taking the time to leave a review, we really appreciate it.

Posted 4 years ago

“Very helpful good customer service”

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Posted 4 years ago

Thanks for taking the time to leave a review, we really appreciate it.

Posted 4 years ago

“First time used holiday gems very efficient and easy to use”

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Posted 4 years ago

Thanks for taking the time to leave a review, we really appreciate it.

Posted 4 years ago

“2nd holiday booked with Holiday Gems and can’t fault them. Lily was absolutely brilliant at dealing with all my queries and doubts and put my mind at rest about everything covid related. Fingers crossed we will be able to travel but I’m reassured that any problems I will be helped by Holiday Gems to sort it out. Highly recommended!”

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Posted 4 years ago

Thanks for taking the time to leave a review, we really appreciate it.

Posted 4 years ago

“Good friendly and helpful service. Geraldine was exceptional 👌”

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Posted 4 years ago

Thanks for taking the time to leave a review, we really appreciate it.

Posted 4 years ago

“Fab from start to finish, very helpful, polite and listened”

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Posted 4 years ago

Thanks for taking the time to leave a review, we really appreciate it.

Posted 4 years ago

“Geraldine was a great help, got us the best deal, with the best room available. She was very helpful and reassuring. Highly recommend Geraldine.”

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Posted 4 years ago

Thanks for taking the time to leave a review, we really appreciate it.

Posted 4 years ago

“Paul couldn’t have done more for us, extremely helpful and friendly”

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Posted 4 years ago

Thanks for taking the time to leave a review, we really appreciate it.

Posted 4 years ago

“Holiday gems have great holidays at reasonable prices. We have always found their reps helpful and polite when booking a holiday and they always go the extra mile to find you what you want”

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Posted 4 years ago

Thanks for taking the time to leave a review, we really appreciate it.

Posted 4 years ago

Holiday Gems is rated 4.6 based on 2,790 reviews