Holiday Gems Reviews

Name: Holiday Gems
Address: Unit 14, Telford Court,, Chestergates Business Park, Dunkirk, Chester, Cheshire West and Chester
Rating: 4.61

4.6 Rating 2,790 Reviews

91 %

of reviewers recommend Holiday Gems

Company Reviews

Questions

Metrics

4.6

Based on 2,790 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
On-time Delivery	97%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5

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Location:

Unit 14, Telford Court,,
Chestergates Business Park, Dunkirk,
Chester
Cheshire West and Chester
CH1 6LT

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Holiday Gems 5 star review on 6th November 2024

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“After being let down by Jet2 I rebooked the same holiday with '221 Geraldine' who dealt with my booking so smoothly and professionally. Even got the added bonus as the holiday was slightly cheaper. Thanks for your help Geraldine”

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Posted 4 years ago

Thank you for your positive feedback. We shall be sure to let Geraldine know.

Posted 4 years ago

“Very professional”

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Posted 4 years ago

Thank you for the really positive comments, it is appreciated

Posted 4 years ago

Thank you for these positive comments. Our agents will always endeavour to give their best possible advice and service.

Posted 4 years ago

“Booked a holiday with the most amazing rep ever. Her name was Geraldine,so professional and patient.My new holiday company.”

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Posted 4 years ago

We are indeed to have Geraldine on our team and we thank you for taking the time to post these positive comments.

Posted 4 years ago

“Very helpful and informative”

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Posted 4 years ago

Thanks for taking the time to leave a review, we really appreciate it.

Posted 4 years ago

“Excellent service from a lovely lady called Lilly. Woll certainly use your company in future”

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Posted 4 years ago

Lily is certainly an asset on our team. Thank you, Jackie, for taking the time to show your appreciation of her excellent service

Posted 4 years ago

“Emma who I dealt with for booking my holiday was excellent very efficient and made it so easy to book our holiday great service!!”

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Posted 4 years ago

Thank you for taking the time to show your appreciation of Emma's service, which we know is always top notch. We are lucky to have her on the team

Posted 4 years ago

“LILY 209 we couldn’t thank you enough for all your help a true professional and dedicated to all her customers”

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Posted 4 years ago

We know that Lily is absolutely professional with her service and wide breadth of experience. Thank you for such positive feedback which is always apppreciated

Posted 4 years ago

“Geraldine was very helpful and friendly”

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Posted 4 years ago

Thank you for the positive feedback. We will be sure to let Geraldine know.

Posted 4 years ago

“Great service! Simple website to navigate and loved that there were no hidden extras and the price quoted was what was due! Really efficient customer service from Paul Warrington who responded really quickly to my questions and called to check that all answers were sufficient and to talk me through Covid travel needs, and requirements, with helpful advice and comments. It was a refreshing change to deal with a Company that clearly take pride in their customer service and this is clearly reflected in the attention and personality from Paul. I will definititely recommend Holiday Gems and will use them again for any future bookings-thanks!”

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Posted 4 years ago

Thank you for taking the time to post such a great review. Paul is a real asset to our team and we know that he will be delighted with the positive feedback. It is always appreciated.

Posted 4 years ago

“Excellent service and amazing value....can't wait for our holiday! Thank you Holidaygem Thank you to Lily209 who was very helpful on the phone!!”

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Posted 4 years ago

Thank you Martyn. Your positive feedback is really appreciated

Posted 4 years ago

“I got my holiday booked so easily and the staff i was very friendly thank u lil”

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Posted 4 years ago

We are delighted that our service exceeded expectations. We know that Lily will appreciate the feedback

Posted 4 years ago

“Very happy with our booking Geraldine was most helpful and polite to book our Holiday”

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Posted 4 years ago

We are sure that with Geraldine's expert advice you will have a perfect holiday. Thank you for taking the time to post this positive review

Posted 4 years ago

“Booked my holiday this morning, very easy and it only took 20 minutes lily209 was very friendly and very helpful. Thank you so much LS”

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Posted 4 years ago

We are not surprised that with Lily's expertise she was able to find your perfect holiday so quickly. Thank you for the positive comments which are always appreciated.

Posted 4 years ago

“Geraldine was so helpful sorting amending my holiday details and I feel she went above and beyond to get me sorted lovely personality the company should have more geraldines working for them so so pleasant and efficient”

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Posted 4 years ago

We know that we are fortunate to have Geraldine's expertise on our team. Thank you for taking the time to post your appreciation.

Posted 4 years ago

“lovely smooth booking transaction. could not have been better. geraldine was super helpful and really pleasant to talk with. she adds a great personal touch. holiday gems is one of the first travel sites we go to and we will have no hesitation with booking again in the future . mark. happy customer .”

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Posted 4 years ago

There is no better recommendation than a repeat client. Thank you so much for posting these positive comments

Posted 4 years ago

“Excellent service from member of staff who rebooked within minutes,reassured me cost me nothing and allowed me to breathe again.”

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Posted 4 years ago

Covid has caused confusion and stress ! We know how difficult this time has been and we are delighted that our agent was able to put your mind at ease and let you look forward to your holiday.

Posted 4 years ago

“Was look after by Geraldine today. She was an absolute delight and a fountain of knowledge.”

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Posted 4 years ago

We are very lucky to have Geraldine on our team. Thank you for taking the time to post this positive feedback

Posted 4 years ago

“Due to the Covid 19 virus, i had to change my holiday to Malta this year to a holiday in Majorca next year. Holiday Gems agent Steven Jones couldn't do enough to help, he was BRILLIANT”

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Posted 4 years ago

Stephen will always go that extra mile to make the whole process as seamless as possible. We are sure that with his guidance you will have a great holiday.

Posted 4 years ago

“Geraldine was so helpful she desurves a rise”

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Posted 4 years ago

Thank you for taking the time to post these positive comments. We shall certainly pass your recommendations on to management!

Posted 4 years ago

“Steven went above and beyond of what is expected to ensure the booking was secured at the best available rate. A very good experience so far and would definitely recommend him to anyone, who wishes to make a reservation with HolidayGems.”

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Posted 4 years ago

We are delighted, but not surprised, that Stephen gave such great service. Thank you for taking the time to post this positive feedback - we shall be sure to let Stephen know.

Posted 4 years ago

Holiday Gems is rated 4.6 based on 2,790 reviews