Holiday Gems Reviews

Name: Holiday Gems
Address: Unit 14, Telford Court,, Chestergates Business Park, Dunkirk, Chester, Cheshire West and Chester
Rating: 4.61

4.6 Rating 2,790 Reviews

91 %

of reviewers recommend Holiday Gems

Company Reviews

Questions

Metrics

4.6

Based on 2,790 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
On-time Delivery	97%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5

Visit Website

Location:

Unit 14, Telford Court,,
Chestergates Business Park, Dunkirk,
Chester
Cheshire West and Chester
CH1 6LT

Write Your review

Tell us how Holiday Gems made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Holiday Gems 5 star review on 6th November 2024

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Steven was amazing great service”

Helpful Report

Posted 4 years ago

Thank you for your positive feedback. We shall be sure to let Stephen know

Posted 4 years ago

“I found booking very easy. Everything was clear and simple and I received booking confirmation within 24 hours with all the relative documents required. Will be using again in the future”

Helpful Report

Posted 4 years ago

We are delighted that you found the systems so easy to use and thank you for taking the time to post such a positive review.

Posted 4 years ago

“Web site very easy to follow, customer service one of the best, helpful, friendly. Will definitely use again.”

Helpful Report

Posted 4 years ago

We would be delighted to help in planning many more holidays. Thank you for such positive feedback which is always appreciated.

Posted 4 years ago

“Been brilliant so far paul is a lovely helpful man”

Helpful Report

Posted 4 years ago

Paul is a great asset to our team and we thank you for posting your appreciation of his service.

Posted 4 years ago

“Constantly in touch trying to rebook our holiday for 2022. Great personal service from Geraldine who went above and beyond to accommodate my family check list.”

Helpful Report

Posted 4 years ago

Geraldine does go the extra mile to ensure a great outcome. Thank you for taking the time to post your recommendations

Posted 4 years ago

“So far so good great prices and great communication”

Helpful Report

Posted 4 years ago

Thank you for taking the time to post your positive feedback. It is always appreciated.

Posted 4 years ago

“Always the same nothing too much trouble never had any problems emma was lovely”

Helpful Report

Posted 4 years ago

It would seem that you are a repeat client and we thank you for your loyalty and for sharing your positive feedback. We shall be sure to let Emma know.

Posted 4 years ago

“Paul was amazing very professional & helpful he sorted my accommodation as my flight was cancelled so he swapped the credit to another booking Paul has dealt with me a few times and always really helpful will continue to use holiday gems”

Helpful Report

Posted 4 years ago

It is always important when a repeat clients gives such positive feedback. Paul is always professional and will use his vast experience to your best advantage. Thank you for taking the time to post your comments - it is always appreciated

Posted 4 years ago

“I was initially disappointment for not being able to get through on the phone despite trying many times. However the Company got in touch with me later, as my number flashed up on their system to apologise for their failure to answer my call. The Rep.( Lily Sakar) was not just apologetic but very courteous, patient and well mannered. She understood my requirement and tailored the package to my satisfaction. "Fantastic Service keep up the good work"”

Helpful Report

Posted 4 years ago

With the opening of the borders, the industry has experienced a very welcome surge in bookings. We sincerely apologise that this has impacted on the calls being answered every time and we thank you for your patience. Our systems will 'flag' any unanswered calls and with a first class team with excellent members like Lily, we will endeavour to call back and book the perfect holiday for your needs. Thank you for taking the time to post your positive feedback.

Posted 4 years ago

“Excellent friendly and helpful staff. Particular mention to Geraldine, who provided lots of Covid travel advice Kind regards Philip Whitaker”

Helpful Report

Posted 4 years ago

Thank you, Philip. The rules and regulations are a minefield to negotiate and it is always helpful to have a great member of our team to offer guidance. We would also recommend that you regularly check the website www.gov.uk/foreign-travel-advice for the most up to date information as this can change rapidly.

Posted 4 years ago

“A very easy booking experience and Stuart went above and beyond to make sure the process ran smoothly.. definitely recommend”

Helpful Report

Posted 4 years ago

Stuart is definitely an asset to the team. Thank you so much for sharing your appreciation of his excellent service.

Posted 4 years ago

“Holiday Gems are fab, we were able to postpone our holiday to a later date with no hassle, even managed to get better flights and a better deal with a different hotel that would suit our needs whilst abroad. Could not be happier with my experience with them. They have put me at ease, so thank you so much.”

Helpful Report

Posted 4 years ago

Thank you for taking the time to post such a positive review. We are delighted that we could find an excellent deal for you. Your feedback is always appreciated

Posted 4 years ago

“Very helpful”

Helpful Report

Posted 4 years ago

“Excellent knowledgeable agent ( Emma ) helpful and polite”

Helpful Report

Posted 4 years ago

“I was served by Emma (212) . She provided all information in detail and confirmed my booking very short time. Great service, pleasure to use.”

Helpful Report

Posted 4 years ago

We are indeed to have Emma on our team. Thank you for taking the time to post such positive feedback. It really is appreciated

Posted 4 years ago

“This is the second time I have used holiday gems, Lily209 was so friendly and helpful and got me a great deal !”

Helpful Report

Posted 4 years ago

Thank you for taking the time to post such positive comments. Lily is a great member of a great team and your feedback will be appreciated

Posted 4 years ago

“she was absolutely amazing . lilly found the right budget that suited me warm and friendly and amazing”

Helpful Report

Posted 4 years ago

We are fortunate to have Lily on the team and we know that she will always go that extra mile. Thank you for taking the time to post these positive comments.

Posted 4 years ago

“LILY 209 Absolutely fantastic service from Lily, can’t praise her enough. She went above and beyond to help us change our holiday. She was extremely friendly and polite and made something which’s is quite stressful, an easy experience. Thank you Lily for your time and effort, it is appreciated.”

Helpful Report

Posted 4 years ago

Thank you for the really positive comments about Lily's service. We do know that are fortunate to have her on our team and are sure that she will appreciate the feedback.

Posted 4 years ago

“very good service from the staff, easy to book with and cheap affordable holidays”

Helpful Report

Posted 4 years ago

We are delighted that you found the service exceeded your expectations. Thank you for the positive feedback, which is appreciated.

Posted 4 years ago

“I was extremely pleased with the way Stephen dealt with our holiday amendment. I would definitely have lots of faith booking my holidays with holiday gems again.”

Helpful Report

Posted 4 years ago

Stephen's service is always first class and we thank you for taking the time to post your experience.

Posted 4 years ago

Holiday Gems is rated 4.6 based on 2,790 reviews