Holiday Gems Reviews

Name: Holiday Gems
Address: Unit 14, Telford Court,, Chestergates Business Park, Dunkirk, Chester, Cheshire West and Chester
Rating: 4.60

4.6 Rating 2,797 Reviews

91 %

of reviewers recommend Holiday Gems

Company Reviews

Questions

Metrics

4.6

Based on 2,797 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
On-time Delivery	97%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5

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Location:

Unit 14, Telford Court,,
Chestergates Business Park, Dunkirk,
Chester
Cheshire West and Chester
CH1 6LT

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Holiday Gems 5 star review on 6th November 2024

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Good company and finn the lady that booked our holiday was a credit to your company”

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Posted 5 years ago

Thank you Linda. We are very fortunate to have Finn on our team and she will really appreciate your positive feedback.

Posted 5 years ago

“Great service, instead relays and booking confidence .”

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Posted 5 years ago

We are delighted that our service and processes exceeded your expectations. Thank you for taking the time to post such positive comments

Posted 5 years ago

“Quick, easy and very good value.”

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Posted 5 years ago

We are so pleased that you found our systems and processes simple to use as this is always our objective. Thank you for taking he time to post your positive feedback

Posted 5 years ago

“Brilliant service had trouble doin on line rang up and it was sorted in a flash.. thanks Jordan...”

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Posted 5 years ago

Thank you for your positive feedback which our agents always appreciate.

Posted 5 years ago

“The lady (Finn) who helped us when we had a massive problem (not caused by holiday gems at all). She was understanding and comforting. And she couldn’t have done any more to help us. Gold star customer service!!!”

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Posted 5 years ago

Finn is certainly an asset to our team. Thank you for taking the time to post your appreciation

Posted 5 years ago

“Finn was very well mannered and very helpful.”

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Posted 5 years ago

Thank you for your positive feedback. It is always appreciated

Posted 5 years ago

“Just booked a holiday for next summer. What a super friendly and helpful advisor I had in 221 Geraldine. A straightforward and painless process with lots of friendly chat as we waited for things to process through. Excellent service !”

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Posted 5 years ago

Geraldine's wealth of knowledge does always ensure a great booking experience. Thank you for taking the time to post your positive feedback

Posted 5 years ago

“Geraldine was so very understanding when not getting through to me straight away her patience was amazing and dealing with her was a pleasure. She made sure we were aware of no visas needed at the moment but advised us that may change. She noticed we had not booked transfers and because of this she checked we had not forgotten. Our holiday is now booked thanks to the awsome Geraldine. It was amazing to have her deal with our booking Many thanks Geraldine your a super star. ⭐⭐⭐⭐⭐”

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Posted 5 years ago

Thank you for your feedback Nicola, we really appreciate it and will pass it on to Geraldine.

Posted 5 years ago

“Very helpful answered all my questions on the covid and countries, got me the best price by changing a couple of days”

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Posted 5 years ago

We are very pleased to hear this, thank you for commenting Lorraine.

Posted 5 years ago

“Paul helped us out to bag our next holiday ... very helpful and I am very pleased with all the advice given”

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Posted 5 years ago

This is wonderful to hear, and we will let Paul know, thank you Tracey.

Posted 5 years ago

“Amazing service! Steven was so very helpful and it was so gratefully received. Will definitely use again!”

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Posted 5 years ago

Thank you for your feedback Caroline and we would be pleased to have another opportunity to help with your holiday arrangements in the future.

Posted 5 years ago

“Friendly staff value for money”

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Posted 5 years ago

We are delighted to hear this thank you Margaret.

Posted 5 years ago

“No problems with this site and we’re able to take me through the process hassle free would recommend anyone to use them for affordable holidays”

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Posted 5 years ago

We really appreciate your recommendation thank you Garry.

Posted 5 years ago

“Staff on phone are very helpful”

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Posted 5 years ago

Thank you Gillian, we are happy to hear this.

Posted 5 years ago

“Was very impressed with the service I received”

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Posted 5 years ago

Denise we are pleased to hear this thank you.

Posted 5 years ago

“From the start to finish Lilly our holiday advisor was brilliant ask all the right questions and answered all the questions she did all she could to make our holiday a success would not hesitate to recommend holiday gems”

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Posted 5 years ago

Thank you Mr Harvey we really appreciate your comments and your recommendation.

Posted 5 years ago

“Very helpful and friendly”

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Posted 5 years ago

Thank you for your comment Neil.

Posted 5 years ago

“Amazing and friendly service”

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Posted 5 years ago

Thank you for taking the time to post your review. We really appreciate the feedback.

Posted 5 years ago

“Happy to use HG as a repeat customer and Stephen J was so helpful Ty”

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Posted 5 years ago

A recommendation from a repeat client is really appreciated. Thank you for your positive feedback and we know that Stephen would be delighted to help in planning many more holidays.

Posted 5 years ago

“Great deals and very good customer service. Paul was super helpful, will defo use again.”

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Posted 5 years ago

Paul will always endeavour to use his experience to reach the best possible booking outcome for his clients. Thank you for posting your appreciation of the service.

Posted 5 years ago

Holiday Gems is rated 4.6 based on 2,797 reviews