Holiday Gems Reviews

Name: Holiday Gems
Address: Unit 14, Telford Court,, Chestergates Business Park, Dunkirk, Chester, Cheshire West and Chester
Rating: 4.61

4.6 Rating 2,790 Reviews

91 %

of reviewers recommend Holiday Gems

Company Reviews

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Metrics

4.6

Based on 2,790 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
On-time Delivery	97%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5

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Location:

Unit 14, Telford Court,,
Chestergates Business Park, Dunkirk,
Chester
Cheshire West and Chester
CH1 6LT

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Holiday Gems 5 star review on 6th November 2024

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Easy, Helpful, Proffesional”

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Posted 4 years ago

Thank you for your review. It is always appreciated by the team

Posted 4 years ago

“Website easy and simple to use. The agent was a very bubbly character I felt I'd known for years. Explained everything I needed to know and even tried to get price down telling me every option available to me. So far so good.👍”

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Posted 4 years ago

Thank you for taking the time to post these positive comments. Our staff do endeavour to maintain their high standards of service and appreciate your acknowledgement.

Posted 4 years ago

“Great customer service level experience from. Your advisor Geraldine, she went above and beyond to ensure our re-booking was completed, once again thank you for assisting us. Kindest regards Jo & Lee”

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Posted 4 years ago

Thank you for taking the time to post your positive review. We shall be sure to let Geraldine know.

Posted 4 years ago

“First time used HolidayGems,had a great booking experience with Stephen,he was very polite& professional,would definitely recommend!”

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Posted 4 years ago

We are delighted that the process exceeded your expectations. Thank you for the positive comments regarding Stephen - he is a true asset to our team. Thank you for your appreciation, Andrea

Posted 4 years ago

“Very friendly and helpful staff.”

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Posted 4 years ago

We know that we have a great team and thank you for taking the time in posting your appreciation of their service.

Posted 4 years ago

“I spoke to Daniel who was very helpful he amended our holiday and was very patient with me thank you Daniel”

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Posted 4 years ago

Thank you for your positive review, Linda. We know that Daniel will appreciate the feedback

Posted 4 years ago

“Geraldine was very help full couldn’t do enough”

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Posted 4 years ago

Geraldine will always go that extra mile to ensure the best possible experience. Thank you for the positive comments, Rhys

Posted 4 years ago

“Gerelgine was amazing today”

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Posted 4 years ago

Thank you for taking the time to post this positive comment. We appreciate Geraldine's service ethic and we shall be sure to let her know

Posted 4 years ago

“Rep Emma Jackson , dealt with my booking and from the start to the end of the phone call,She was very well spoken ,very helpful ,and polite I will definitely be dealing with Holiday Gems in the future”

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Posted 4 years ago

We know that we are really lucky to have Emma on our team, Margaret. We shall be sure to let her know of your positive feedback.

Posted 4 years ago

“Simple and competent booking process with appropriate safeguards”

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Posted 4 years ago

We are delighted that our service exceeded your expectations. Thank you for taking the time to post this review.

Posted 4 years ago

“Very easy to sort and lily did a great job of explaining everything to us and making it easy book thankyou lily for everything ❤”

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Posted 4 years ago

Thank you, Kevin, for taking the time to post your appreciation of great service. Lily will be delighted.

Posted 4 years ago

“Always polite and helpful nothing too much trouble had to cancel last year same again this year moved now to September no ones fault (covid) so roll on September”

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Posted 4 years ago

Thank you for taking the time to post this really positive review, Gloria. Yes - roll on September so hopefully our holiday season can begin again.

Posted 4 years ago

“found staff Emma very helpful in sorting all issues that came up abd would like to say a big thank you to her. gary beal”

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Posted 4 years ago

Thank you, Mr Beal. Emma will always give the best possible advice and options based on a wealth of experience. Your feedback is appreciated.

Posted 4 years ago

“Dealt with a gentleman named Stuart , so helpful and would highly recommend”

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Posted 4 years ago

Thank you for taking the time to post these positive comments, Carol. Stuart is a great asset to our team

Posted 4 years ago

“Sam very was helpful and friendly. If she didn’t know the information she searched for it for me and was a great help. The booking process was quick and easy and all the documents came straight through.”

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Posted 4 years ago

Thanks for taking the time to leave a review, we really appreciate it.

Posted 4 years ago

“Faultless service through booking to receiving confirmation and travel documents, certainly recommend them to family members and will use them again.”

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Posted 4 years ago

Thanks for taking the time to leave a review, we really appreciate it.

Posted 4 years ago

“Ye very helpful all info sent very quickly hopefully I've got everything I need know an i can have a wonderful holiday thanks holidaygems.”

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Posted 4 years ago

Thanks for taking the time to leave a review, we really appreciate it.

Posted 4 years ago

“Very helpful”

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Posted 4 years ago

Thanks for taking the time to leave a review, we really appreciate it.

Posted 4 years ago

“Lovely lady went out of her way to help”

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Posted 4 years ago

We are delighted, Brett, that our service exceeded your expectations. Thank you for your positive comments

Posted 4 years ago

“Sam was brilliant with our booking , hassle free, easy, and friendly and only took 10mins, excellent service”

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Posted 4 years ago

We think that we have a great sales team, Corrine, and we know that Sam is part of that. They always appreciate the positive feedback so thank you for taking the time for posting the review.

Posted 4 years ago

Holiday Gems is rated 4.6 based on 2,790 reviews