Holiday Gems Reviews

Name: Holiday Gems
Address: Unit 14, Telford Court,, Chestergates Business Park, Dunkirk, Chester, Cheshire West and Chester
Rating: 4.60

4.6 Rating 2,793 Reviews

91 %

of reviewers recommend Holiday Gems

Company Reviews

Questions

Metrics

4.6

Based on 2,793 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
On-time Delivery	97%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5

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Location:

Unit 14, Telford Court,,
Chestergates Business Park, Dunkirk,
Chester
Cheshire West and Chester
CH1 6LT

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Holiday Gems 5 star review on 6th November 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very good service form a man called Martin. Sorted my holiday out very quickly and got a good deal so thank you Martin and I can’t wait for my holiday 🙂”

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Posted 1 year ago

“Excellent service. Stuart was very knowledgeable, helpful and friendly. Great price, flexible and easy.”

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Posted 1 year ago

“Mark was very helpful in reorganisation of our holiday. Friendly and professional. He had it all sorted out in a couple of minutes. Many Thanks.”

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Posted 1 year ago

“An advisor contacted me by telephone to inform me that my desired hotel was unavailable. He then assisted me with choosing an alternative hotel and completed the holiday booking in ten minutes.”

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Posted 1 year ago

“Stuart was so friendly and helpful. Customer service level 10 out of 10”

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Posted 1 year ago

“Fantastic service . An extremely easy process . AAAA class”

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Posted 1 year ago

“Excellent customer service from Stuart. Thank you.”

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Posted 1 year ago

“Stuart was very friendly and efficient definitely glad that I called and got through to him, made all the difference!”

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Posted 1 year ago

“Stuart called me as my booking hadn’t gone through. I was incorrectly under the assumption that I had completed my booking. Stuart confirmed all the details with my, waited on the phone while I completed my booking with the reference number provided - then ensured I received the confirmation documents. Massively appreciate the service provided - thanks Stuart!”

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Posted 1 year ago

“Stuart was fantastic! Very clear instructions and lovely chap.”

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Posted 1 year ago

“Easy site to book on. Booked in the morning and got A call from Martin in the afternoon to confirm all documentation had been received by myself.”

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Posted 1 year ago

“I dealt with Sam, she was very patient as i did ask a lot of questions but she was happy to help. The booking process itself , she made so simple and it literally took minutes. Would not hesitate to recommend Sam at HolidayGems when you looking for a holiday.”

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Posted 1 year ago

“Very good quick and knowledgeable”

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Posted 1 year ago

“Great easy service, made the booking and within an hour Stuart called and had everything sent across. Lovely guy.”

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Posted 1 year ago

“Excellent Service everytime we have used them.”

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Posted 1 year ago

“Samantha was so helpful, with our holiday changed of hotel 1st class service”

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Posted 1 year ago

“Spoke to Sam, very helpful and explained my options. Booked exactly what I wanted. Have used holiday gems before, so always my first port of call”

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Posted 1 year ago

“Another great holiday booked through Holiday Gems. They never let me down. Great price excellent customer service. Have been using holiday gems for years. My go to one and only holiday company.”

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Posted 1 year ago

“Had a issue with Ryanair return flight being cancelled. Contacted Mark and he couldn't do enough to help with another Airline And at the best price. He is a great asset to your company Many thanks Graham Holmes”

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Posted 1 year ago

“Sam was excellent very professional”

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Posted 1 year ago

Holiday Gems is rated 4.6 based on 2,793 reviews