Holiday Gems Reviews

Name: Holiday Gems
Address: Unit 14, Telford Court,, Chestergates Business Park, Dunkirk, Chester, Cheshire West and Chester
Rating: 4.61

4.6 Rating 2,790 Reviews

91 %

of reviewers recommend Holiday Gems

Company Reviews

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Metrics

4.6

Based on 2,790 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
On-time Delivery	97%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5

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Location:

Unit 14, Telford Court,,
Chestergates Business Park, Dunkirk,
Chester
Cheshire West and Chester
CH1 6LT

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Holiday Gems 5 star review on 6th November 2024

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very good service”

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Posted 3 years ago

“What can I say! We had the most fantastic holiday booked through holiday gems. Service by martin K was personalised so he checked our room would be available and flights etc. Wont be going with any other agent in the future!!!”

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Posted 3 years ago

“The lady I dealt with was Geraldine, she was very helpful and professional. She even went above and beyond to let me know all about the hotel facilities and covid restrictions because I haven’t been jabbed. I feel soo happy and very excited for my holiday with my boys and my Missis. I can’t wait to see there smiling faces. Thanks for everything you’ve done for my family Geraldine x”

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Posted 3 years ago

“A nice and easy transaction to book a cheap holiday.”

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Posted 3 years ago

“Easy and fast to book your perfect holiday 🥳”

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Posted 3 years ago

“Good service on the telephone. Easy to book online.”

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Posted 3 years ago

“Easy to book would defently recommend”

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Posted 3 years ago

“I was a bit worried about sending an online form to request to amend our holiday, but I needn’t have been. Finn, who then contacted us, couldn’t have been more helpful and accommodating. She went above and beyond to help. It is really refreshing to receive such amazing customer service and I’m really grateful for her help. Thank you!”

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Posted 3 years ago

“Good service thank you. Your representative Nathan was very helpful and understanding. I would recommend him for his help.”

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Posted 3 years ago

“No hassle good service very helpful”

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Posted 3 years ago

“FINN as handled my query very well and was most helpful , couldn’t have been better”

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Posted 3 years ago

“Really quick and easy process and got a great deal on my last minute trip Spoke with Nathan on the phone very helpful in getting me what I wanted very pleased with the customer service I received”

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Posted 3 years ago

“All very easy online quick conformation email & a phone call the next day. Great coms 👍”

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Posted 3 years ago

“Recently booked holiday to Cyprus, procedure was very easy! Liked the fact that all extras came up visible and booked Seats on Aircraft with ease. Would definitely use again”

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Posted 3 years ago

“Booked a holiday to benidorm. Was easy to use website, I had a bit of a problem which was my fault, emailed customer service who got back to me promptly and sorted the problem out”

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Posted 3 years ago

“Web site easy tou use.Good choice of holidays at competitive prices”

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Posted 3 years ago

“Booked a family holiday online to lanzarote for a week was phoned the next morning from nathan that the holiday had went up 29 pounds a person due to the flight seats going up when they went to book it I accepted that as nathan said they weren't a live site I duly paid the difference because of the quick phone call the next day nathan was very good at taking my booking and sending my confirmation email the only down side I emailed nathan at holiday gems on a other matter about the holiday but got no reply 😢 but on the whole so far do good”

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Posted 3 years ago

“Good selection of holidays to choose from at a great price.”

Holiday Gems 5 star review on 5th July 2022

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Posted 3 years ago

“Very easy using website, communication is very good email wise. Had to ring customer service who where very helpful and pleasant, will be using Holiday Gems again and again, thanks ChriS”

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Posted 3 years ago

“Very quick and efficient.”

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Posted 3 years ago

Holiday Gems is rated 4.6 based on 2,790 reviews