“If you have questions, don’t try calling. They don’t answer. For custom name, it says 16 characters but would only accept 14. Communication after ordering was non existent. Did finally get an email that order shipped. The expedited fee didn’t cover getting the product, was just getting it ready to ship. Took longer than expected to receive after paying extra to get it faster. Once received, it was a nice set and my friend is enjoying it. Happy to support an Oklahoma business!”
Hello Mark,
I am sorry to hear about your experience.
Our preview tool is what doesn't always show exactly what you enter. I have checked that design and it does allow the full 16 characters to be input and what is input into the tool is what will be engraved on the product.
I am however having trouble finding a voicemail from you or email message into our customer service portal?
If we missed your call, I am very sorry about that. We do strive to return calls very promptly.
I also am sorry that we did not meet your expectation of processing and shipping.
I'm showing your order was placed on Saturday the 6th.
We started your order on the 8th and had it shipped out on the 10th.
You purchased 3 day shipping and received your order on the 13th.
This all falls well within our processing and shipping parameters but do apologize if you feel we took too long.
Customer Service
“Heavy masculine decanter. Great shape, stopper. Engraving is weak. Not deeply etched. Barely visible. Assuming it will be more pronounced when filled but was hoping for much more. Too bad , great price but no time to replace it .
The photo is somewhat misleading.”
“Doing the customization and previewing the sample was a bit challenging.
The cost of shipping was a bit prohibitive.
Looking forward to seeing the finished product.”
“Did not realise that the final amount was in US dollars which went from $198 to nearly $300.Australian.
Still waiting for item to arrive.
Was very disappointed in price........”
