“The product I purchased was of good quality. The decanter was beautifully designed with a nice matching set of glassware. I was very pleased with the engraving on the wooden box and the glass. It was also delivered as expected and in time.”
“Everything went well but you can't leave a note on a product from the checkout screen, which is where you should be able to leave it. You have to do it before you even add it to the cart. That is just silly.”
“The product received was very nice and the value for the money was good. There was a small chip in the wooden box, but customer service handled it right away.”
“Very easily customizable and available options. I dislike how you cannot see your custom order artwork on your order confirmation in the follow up email.”
“4.5 is my score. The products are high quality, the site is easy to navigate and the prices were great with the sale!
One tweak would be to create an open template for the engraving for the classes etc. It would be good to have fewer limits on the letter count and and open it up for 4 lines of text or symbols.”
“I ordered the personalized cherry flag case for army soldier. The product arrived quickly, which was impressive. I am a little disappointed in the color. It's too red, not as shown in the pictures. But it looks nice and I will be keeping it.”
“The ordering process was great including customization. Shipped quickly and arrived as advertised looking great. My only complaint is that the space to hold the books is a bit small and barely fits open cookbooks that are about average sized cookbooks. Definitely will not fit any larger books like Food Lab, America's Test Kitchen or similar. I new the depth and so cannot complain too much. I would say it may be worth considering altering the design to accomodate larger books in the future.”
“I older a set 2 whiskey glasses engraved and the gift for my love! He was very impressed and happy with how it looked as well as the personalized box!
Thank you”
“Loved the entire package, but the torch lighter was a bit tricky to figure out. Would have been nice to have some basic instructions for the lighter and for getting started on smoking whiskey.”
“I ordered a personalized set for my son for Christmas. It came very quickly and was absolutely perfect. My son was thrilled he could smoke his own bourbon. I will be a repeat customer for him.”
“I liked the item but I got it personalized and I did not like the white lettering on the white marble wine chiller. Other than that everything was great.”
“Customer service did an excellent job with their quick response to my delivery issue. 2 of the 4 monogrammed glasses were damaged during delivery process. I contacted customer service immediately and they responded to me within a few hours. New glasses were delivered today.”
“The cognac glasses are beautiful and the engraving on them was a hit fro the recipient.
The glasses were wrapped horribly and 3 out of the 4 were smashed to smitherines. After sending photos of the box of broken glass, Home Wet Bar was FAST to send replacement out.”
