“The process of ordering was very easy and delivery was excellent. We'll packed items, each item came packed in individual boxes (Glassware, Smoking items), then all items were repacked in a heavier box with add packing.
Where the company failed in my opinion was with the advertised product discription, where it stated engraved glasses. This leads one to believe you are receiving a great price until you complete the questions on how you would like your engraving, I E. your Initials, Laptop name, etc. It is then you realize the overall price increases $19.00 for the engraving. I believe it would have been more useful to be upfront in the description and include the word "optional".
The second improvement that I would recommend would be to improve the communication between the company and the customer pertaing to purchased goods.
In my case I received a email / txt from Homewetbar telling me they received my order and the are working on it, the next time I received any communication was from the delivery company that the package was being delivered.
Homewetbar should have provide me a notice of the package being shipped and the tracking number.
Improve on the 2-items I have listed and they could be a 5-star rated company.
QUALITY CONTROL, is easy to do!
John Creaven”
“The wooden box is a nice touch, but I was surprised that there are no partitions for the glasses inside the box. The glasses are also smaller than I expected, but I guess I didn’t notice the 9 oz notation in the glasses description”
“Once the order is received, we’ll be happy to give a review. The order was placed on Thursday, August 20th and anticipate shipment shortly. The number of stars given is strictly based on the website.”
“The purchase process was very easy. I am withholding my ultimate comments until I receive the product that I ordered.
Other sites offered the ability to buy a multi year service contract. I was disappointed that this option was not available on your site.”
“Delivery was a little longer than expected, I forgot that I did personal engraving, my bad ! But packaging was perfect, all items arrived safe and sound ! Items were well received by birthday boy and everyone at the gift opening was impressed, and asked where I found those gifts. I have already circulated your website and one guest is putting in her order for personalised gifts for her family.. great job ! Thanks !”
“I ordered an engagement gift for a friend and it was sent directly to them as they live in another state. I am very excited for them to receive the gift. I chose a personalized charcuterie board and I think they will love it. My only complaint with your site is there was nowhere to indicate it's a gift or enclose a gift message. With the type of products you create I would assume I am not the only person to encounter this issue. Thank you.”
“The PERSONALIZED STAINLESS STEEL DRINK TUMBLER 30OZ was a very nice gift for Father’s Day. I use it all the time to keep my drinks nice and ice cold.”
“The product I purchased was of good quality. The decanter was beautifully designed with a nice matching set of glassware. I was very pleased with the engraving on the wooden box and the glass. It was also delivered as expected and in time.”
“Everything went well but you can't leave a note on a product from the checkout screen, which is where you should be able to leave it. You have to do it before you even add it to the cart. That is just silly.”
“The product received was very nice and the value for the money was good. There was a small chip in the wooden box, but customer service handled it right away.”
“Thank you and on time delivery. Wrapped perfectly. They look great. They only thing that I was disappointed with was they seem to small. I really wish that they were bigger. Donna”
“Very easily customizable and available options. I dislike how you cannot see your custom order artwork on your order confirmation in the follow up email.”
