“Order never arrived within the estimated delivery dates (still haven’t received) No communication from the company about when it would arrive. They were impossible to get ahold of, no-one answers the phone. Sent me tracking information for someone else’s order including personal information. No compensation or good will offered. Will never use again and issues will likely never get resolved. Do not use.”
“Hard to get hold off on the phone, long delays in responding.
The sofa was to big looked totally different than the pictures, I am askin for a return and the smaller version, two days later I am still waiting for a response.
The website states easy return.”
“Been advised twice when delivery due still waiting 😡 not even notified that they would not be delivering 😡😡 waste of space please keep away😡😡😡 still waiting 😡😡😡😡”
“Item not arrived phoned said would email next day to let me know when my item will arrive ? Ment to have been between 14th-17th February . Very bad costumer service”
“The dimensions of the sofa described did not make clear that the corner sofa came in 2 pieces not 3, so was innitially sent back as could not fit, to cancel order read the small print £169 to cancel the order , or for slightly less i could pay to have it remade as 3 pieces, talk about stuck between a rock and a hard place,
Also a footstool was pictured with the order online, with the option to have a fixed stool, or one that opens for storage, nowhere online did it state that the open storage stool would be a completely useless different item than was photographed online, much smaller than pictured and with zero padding making it useless as a footstool.
Do NOT use this company, their customer service and returns policy are entirely unreasonable.”
“We had awful experience with this company. We had to wait for more than 2 months for our delivery. When we tried to contact Home done - we were very often were unable to get through on the phone. When we decided that enough is enough and wanted to cancel the order - we have been threatened then with extra charges despite that the company was at breach of contract. Avoid!”
“Do not order this item . It was complete rubbish . Definitely not worth the money. It came in a million bits which did not fit together and had bit broken . I am waiting to get my money back.”
“Absolutely disgusting company would never use these again and I’d advise anyone thinking of using the company to steer clear of this company. They send you the wrong item then except you to pay £39.99 to have it collected total rip off they should be shut down”
“Not happy. First time I have decided to shop away from Amazon. Ordered a wardrobe for my son's bedroom. Several panels turned up cracked. Tried to call to speak to someone and stayed on hold then gave up. Emailed, and applied for a refund. Waiting to hear back as to whether I throw the wardrobe panels on the skip or if it will get picked up. In the meantime, my son's bedroom which should have been finished for his birthday looks like a jumble sale with clothes waiting to be put away.”
“You’ve asked me to write a review and I’ve not even received the product yet! We received a phone call on 30/12/21 to say the wardrobe was to be delivered late afternoon/evening on 31/12/21. We were told that the driver would contact us before the delivery! You’ve guessed…no phone call and
No delivery!!! We waited in as well on such an important night!! Still don’t know when the wardrobe is due to be delivered as nobody has had the courtesy to say sorry or answer my email?”
“It’s very bad experience, until now I didn’t get my parcel.but from the courier delivery it’s show that they already delivered. I’m Very disappointed, I will not recommend to my friends at all.”
“I thought ikea is selling low quality products...yours are the worst I ever seen. I emailed you regarding this and still waiting for your response.
I bought 2 wardrobes , payed £820 for something which doesn't worth £100. Total rip off...I learned my lesson in a worst way possible. I'm expecting someone to get in touch with me as soon as possible and send someone to pick up your stuff.”
“Wasn't kept informed as to when sofas were being delivered. Had to ring up to enquire which wasn't easy.
When sofas arrived they were extremely uncomfortable despite the description saying extremely comfortable. 4 people have sat on them all shapes and sizes and all agree uncomfortable. Would never buy again from this company.”
