“Absolutely Awful.... Misleading descriptions online(that a member of staff admitted to) ment that I bought just dining chairs not a set as described, when I asked for them to be collected, I was told I would have to pay £29.
Sorry but I would not spend another penny with this company.
Just re sold the chairs.
Customer services like talking to a brick wall.”
“I'm extremely disappointed as there was missing parts which meant we could not assemble the wardrobe to fit into his bedroom fir his wedding night. This caused so much distress and inconvenience.”
“It took many weeks longer to receive my wardrobe as for some reason my details did not go through on the order form.
When the wardrobe arrived it was damaged and I am still waiting for a replacement door.
All in all, a very disappointing experience.”
“Very disappointed to open up our box with mirrored console table in to find 2 legs smashed . Assembled table anyway and 2 legs fell off in my hand. The quality is pure trash. I spent £350 on what should have been a stunning piece but it’s utter rubbish. Smashed & fell apart the minute it was assembled. I’d like someone to come collect this able and bring me a brand new one that hasn’t been damaged & doesn’t fall apart!!!!”
“Delivery was arranged well but a side of 1 chair was damaged. The customer experience deteriorated quickly at this stage. The Aftersales support was shocking and I wouldn't touch this company again. They denied the damage and after back and forth culminated in a measly £20 refund on a £750 product.
Be very cautious and explore other retailers as an alternative supplier.
Andy”
“Goods arrived very prompt (next day) but on opening the box to assemble the chairs I discovered one of the inner poles used to connect the back was damaged and stuck in the inner pole meaning that it was impossible to put together. On inspection of the 2nd chair I discovered numerous scuffs and scrapes. I repacked the chairs back in the box and found different parcel tape had been used over the original and a place where a different address label had been attached and pulled off. This was the reason for such prompt delivery, they had sent us chairs which had obviously been damaged and returned and then sent to us as new!! I contacted the suppler to complain, return and obtain a refund. I received an apology email and sent the requested photos of the damage but I am still waiting to hear almost a week later of further details of how to return and get my refund. Very disappointed and irrate at these shoddy goods and very poor customer service. Beware!”
“First sofa it's totally different from the picture. Seconde still haven't received all the parts,the corner sofa bed coming in a peaces about 2 weeks already .
Really disappointed and not recommended!”
“Service and delivery awful...don’t bother with this company.
Customer service doesn’t exist.
Paid £190 for assembly, took a day off of work and when the driver outside my building told me that I could park or pay for a parking ticket.
I offered my car park space in the garage but the van was too high. I told him to park at 5 min walk from the entrance of my building and he refused.
I offered him to pay for the car park ticket for 4 hours and agreed with someone on the phone he decided to drop the wardrobe and live because he was “too busy”.
The worst experience I ever had with companies.”
