“Having difficulties to return the item which is still in its original packaging. The only way to contact aftersales is by email. I am waiting whether the item will be collected and have been warned there is a charge for it”
“Do NOT buy from Home Done Limited. I have bought the trio white high gloss from them and was surprised that this product is made of pressed cardboard and a very thin one. The bedroom furniture is for daily use and I doubt that this trio will not be broken in 2 weeks after daily use. I want to return it, but the return postage to Scotland exceeds the cost of trio and Home Done Limited does not offer a collection service. I have logged a legal dispute with Home Done Limited.”
“Do not believe on advertised product pictures on their website .You will order something and will get something completely different from website .Once you will try to make them aware of their mistake .They will respond to you saying pictures on website are for reference purpose only .Avoid them.Will be taking this matter further with fraud handling agencies”
“I’m having a very stressful experience. I brought a wardrobe online, it arrived without any parts labelled and no instructions. Video instructions were sent but the parts aren’t labelled so it’s not possible to follow. Waiting for quote to assemble, still waiting , 2 weeks later. Very upset.”
“I was told delivery would be Monday and I had to stay in all day as it was an all-day delivery.
I took time off work and sat in and wasted a whole day waiting on a delivery that never came.
It came the next day when I was at work, really annoying.
The online advert also states FREE UK Mainland delivery which is 100% wrong. I live in the UK Mainland (Scotland) and you charged me for delivery. Due to all of the above, I feel you should offer compensation which you have not done, leaving me completely unsatisfied with your service. I will not be shopping with you again unless you compensate me and will also tell family and friends not to shop with you.”
“Disappointed especially with the Customer Service who were unable to answer relevant questions. Delivery changed from 7-11am to 6:30am but did’nt turn up until 6:57 😩 Too early to comment on furniture.”
“The packaging was damaged on arrival with a large tear in the box and product showing through it. When the chairs were put together you could see that pretty much all the chairs had faults in them. To avoid returning we offered to keep them at a discount but they refused and refused a refund as well. Would not recommend this company at all and would give them a wide berth”
“Absolutely terrible ! very disappointed with the service I have received here. Will not be recommending your services to anyone. Absolutely appalled. The customer is always right and you should change the terms and conditions you have. And it should also be attached to every purchase receipt as a customer does not buy an item looking at the terms and conditions. I bought an item refused delivery and still haven’t had a refund. I should not have to pay £129 for an item I don’t have in my possession or for an item I haven’t used. I refuse to do so.”
“Made an order recently by mistake and requested to cancel right away within 24 hours before the item was even dispatched and they refused to do full refund and request £49.00 deduction just for making an order. Very disappointed as we are an Estate Agency that do multiple orders for our Landlords and they don't really care about customer satisfaction and we won't use them again.”
“Absolutely awful!!
What I ordered compared to what I received, not only that I requested I collection and was advise if I want to return it then I have to pay courier charges!!!
Trading illegally!!!!”
“I thought from the picture of the grass trimmer with metal head was a complete item but I only received a replacement metal head. Which of course is no good without the rest please send me details and numbers to return the useless item. Yours Colin Fuller.”
“I ordered online from Home as they were offering delivery in 7-10 days from ordering. However they failed to meet the delivery dates saying they are 'estimated not actual'. I finally received conformation that the sofas would be delivered on 16th Sept. I emailed Home on the morning of due delivery asking of they could ring on route to delivery or on arrival as I'm awaiting the sofas before I can move in. They arrived and said they tried to ring me but I had no missed call. On returning to the house on missed delivery slip was put through the door and my mobile number had been incorrectly wrote on the slip, despite my correct number being placed at the time of order. I finally managed to speak with a member of staff who then informed me because I missed the delivery it would them cost me between £70-80 for them to redeliver. I asked about cancelling the order to be informed it would cost me £150 and I still have no sofas and back to square one. The issue is they have no communication with whatever delivery firm they use and trying to contact by phone is essentially impossible. So I'm still without sofas or a delivery date nearly three weeks later.”
“I have been waiting for delivery for more than two weeks, no one informs me, to my email with a question about what it is about, I am again waiting for a few days for an answer, horrible”
“Ref. To your email of today 27 Aug.2021,l would like to inform you that I am extremely disappointed as we have sent you an email on the same day we received our order telling you that the tempered glass of the table is broken and it should be replaced and we have provided you with photos of the broken glass ,but unfortunately till now you didn’t reply to our request for exchange or at least to tell us what you want to do regarding this issue . I hope you will sort this issue out as soon as possible”
