“Ordered and paid £600 for delivery and installation of a wardrobe and a set of drawers in October .
Still not recieved this is now 10 weeks waiting !!!!!!”
“I placed an order online 5 days ago, I haven't had a confirmation email and when I phoned customer service there was some problem with the phones, I have emailed instead but still not heard anything. Don't know if my order has been accepted or if i need to shop elsewhere. Very disappointing, all I need is some communication.”
“No communication. Very poor!!!!
We were told we would receive the Wardrobe within 14 - 26 days, which lapsed. We were then told another 6-7 weeks. They are extremely hard to contact, & they do not respond to emails. We tried to cancel the order as it is taking too long, but no response. Awful experience!!”
“Not really sure where to start! Don’t believe everything you see on their website!! The website stated the item we wanted was in stock so we placed an order and paid in full, only to receive an email a couple of days later to say they didn’t have it and we’d have to change colour! Requested a refund that was never forthcoming. They miraculously found an item and arranged delivery - only to cancel the day before as it had been “damaged in transit”. I believe this was false information and just an excuse to keep our money for longer.
In the end, we did actually receive our item (hence the 1 star), but not before we’d escalated to our credit card company and exchanged almost 30 emails. If you’re looking for a reliable, honest and hassle free transaction, then I suggest you place your order elsewhere!”
“My flipping bed hasn’t come yet!! And no one is responding to me. I got no despatch email or anything, that’s what I think. Hurry up and reply to me !! Thank you”
“I have just received my order, I have received the wrong item, I ordered and paid for a Silentnight Hi-Therm 15 Tog Duvet at £35.99, I have actually received a Silentnight Warm & Cosy quilt which is on the Home Done Website for £29.99!”
“Hi I still have not received my product yet, and I’m being asked to review it? It has been over a month yet I still havent got any confirmation email or update about my order. Please can you sort this out ASAP as I am getting worried.”
“Worst service I have ever had, if you phoned up customer service it was about an hour before you got through to anyone couch was 3+ weeks late in arriving. Courier service was shocking got verbal abuse down the phone and they threatened to leave my £700 couch outside my house because I wasn’t in even though I had stayed in on three occasions with no delivery made they showed up on a day that suited them and didn’t give us any information that they were coming. All in all horrible service won’t be using them again”
“Despite saying free delivery contacted me to request a bank transfer of an additional £25 to deliver my item. Still waiting for delivery nearly 6 weeks on as Yodel are an incompetent courier and have stopped receiving communications about the status of my order. Appalling service.”
“Got a delivery message stating my order would be with me by 10 am last Sunday and it never got delivered, I never recieved no call and still have no idea what is going on with my order”
“Products was delayed but with no communication, still waiting for one of them now. Don't bother ringing, they never answer the phone and you'll just get a big hefty phone bill. They did reply when emailed pretty quick but the fact I had to email to find out anything about my product is very frustrating”
“Product was good considering the price, however there were a few minor scuffs.
The customer service was a joke. I had to constantly chase up the delivery. The wardrobe ended up being about 2 weeks late. The call centre staff had very poor english and struggled to understand what was being said. When I finally got a date for delivery, I couldn't get a time slot which meant I had to take the day off work. The delivery men apparently couldnt take it up the stairs as they werent insured (it was extremely heavy). After all that, I wasn't going to leave a review untill I saw about £20 extra on my phone bill for the call centre calls.”
“Wrong product sent, duplicate charges and cannot get an answer about when the right product will arrive. They promised to call me back several times but don't. In the meantime, I have wardrobe parts scattered through my house and a very disappointed son.”
“I have been sent two completely different garden chairs from the Adirondack chairs I ordered. There is no delivery or return information in the box so I am left having to spent time investigating where and how I can return the goods. And wondering whether I will be able to receive my original order or if I will have the same problems with this company again?!”
