How would you rate
"Refund requested. Refund said its been issued, its hasn't and I'm currently £50 out of pocket.
They don't carry stock, they dropship, which means they wait until they receive a few orders and then order it in to fulfil back orders, assuming its from China, so orders take a few weeks.
They then contact you and say that it was clear on the website that there was nil stock due to popular demand. This wasn't the case. There was no such information. In fact, after checking, it says "in stock" yet an email from them says 7-14 days.
If there was the real info, then they would not offer a next day premium delivery service. I opted for free delivery, 2 to 3 days. Glad I didn't pay for next day.
Also it took 5 days to get a reply.
It's just easier not to do business with them.
They contatced me and were rude, no bother. But they copied in Trustpilot, talking nonsense about they work closely with them etc etc, however when I replied to all, the email address for Trustpilot wasn't even valid.
Proper proper cowboys.
Try reviewcentre and see the real reviews for this outfit, where they're all saying the exact same thing of ordering, not receiving and getting no replies to emails, apart from sales enquiries.
There's not a contact number either, you can WhatsApp them....
They also asked me to send back the interior leds for a refund as they had cancelled the warranty on them. Who even talks like that?
Paid £80 and all I've received so far is some Chinese LED interior lights that are the same as my mates from Ebay.
Order ID: 19251
Date Added: 07/04/2018
Order Status: Complete
Payment Method: Credit Card / Debit Card (SagePay)
Shipping Method: Super Saver Economy (2-3 Days)"
"Money taken, no goods, no refund! Falsified collection details and blamed carrier. No contact telephone number and do not reply toenails."
"the worst company i have ever delt with. dont even think about using them, had to take the company to small claims courts before getting my money back on a refund"