Hoselink Reviews

Name: Hoselink
Address: 1/108 Old Pittwater Road, Brookvale, New South Wales
Rating: 4.69

4.7 Rating 1,289 Reviews

92 %

of reviewers recommend Hoselink

4.7

Based on 1,289 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	98%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Easy

1854

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Product got shipped.. the new and ‘improved’ evolve series 30m hose.. I install it, put it on.. leaks.. via the housing unit. Write to ask for help via the website.. no return:( Disappointing.”

Helpful Report

Posted 6 months ago

Hi Mitchell, We’re sorry to hear that you’re experiencing leaks with the new Evolve series hose. It’s disappointing when products don’t perform as expected, and we want to help you resolve this issue. Please reach out to our customer service team on 1300 900 617 or hello@hoselink.com.au so that we can organise your return. Kind regards, The Hose-Pro Team

Posted 6 months ago

“I followed the instructions and attached the reel to a brick pillar The plastic insert on the drilled holes were inadequate and it fell off I was looking forward to converting everything to Hoselink but will go back to Bunnings”

Helpful Report

Posted 6 months ago

Hi Alan, I’m truly sorry to hear that the reel did not meet your expectations and that it fell off despite your careful installation. We understand how disappointed you must feel, especially when you were looking forward to converting everything to Hoselink. Your feedback is valuable to us, and I’ll be sure to share this with our team to improve our products. If you’d like to discuss this further, please feel free to reach out to our customer service at 1300 900 617. We’d love the opportunity to assist you. Kind Regards, The Hoselink Team

Posted 6 months ago

“I’m trying to find out why you have the wrong shipping address on my last order and why 2 pieces of my order are missing, even though they are listed on the shipping ticket! I just wish to talk with someone”

Helpful Report

Posted 6 months ago

I am sorry you had this issue Alison! If you could please contact us on 1300 900 617 and we can certainly look into this for you. Kind Regards, The Hoselink Team

Posted 6 months ago

“I purchased Hoselink for my elderly parent with great disappointment to find out only after the fact that it does not work with any existing connections. Cannot connect up sprinklers, weed n feed sprays, gurney etc I believe this fact should of been clearly advertised before purchase”

Helpful Report

Posted 6 months ago

Hi Lisa, I’m really sorry to hear about your disappointment with Hoselink's compatibility. I understand how frustrating it must be to realize that the product doesn’t connect to your existing equipment. However, we do sell an adapter just for this reason called the Click-on Adapter Set. https://www.hoselink.com.au/collections/adapters We strive to provide clear information about our products, and your feedback highlights an important area we can improve on. If you have any further questions or need assistance, please don’t hesitate to reach out to our customer service team. Kind Regards, The Hoselink Team

Posted 6 months ago

“I have been a happy and loyal customer, for years. I was always happy with the ordering and delivery process. Unfortunately at my last order I was short changed. I was notified all ordered items were shipped., which was not true. For some reason the ordered weed puller was left left behind, in their dispatch facility. They never attempted to resend it, just keeped it quiet. They willing full did ripped me off. Only after I called their customer service, they admitted to not sending the item. No apology, questioned their conduct. They offered to send it as a new order, with free postage. My order was with free postage in the first place, not realy a special service. I will l be now rethinking my loyalty to them.”

Helpful Report

Posted 6 months ago

Hi there, I’m truly sorry to hear about the frustration you faced with your recent order. It’s disappointing to learn that an item was missed, and I can understand how that impacts your loyalty. Your feedback regarding our communication and service is invaluable, and I assure you it will be taken seriously as we strive to improve. We appreciate your long-standing support, and I hope you'll give us another chance to regain your trust. Please feel free to reach out to our customer service team for any further assistance. Kind Regards, The Hoselink Team

Posted 6 months ago

“Reopen your store. People need to touch and feel before you buy.”

Helpful Report

Posted 6 months ago

Good afternoon, We are sorry to hear that you are disappointed that we have closed our store. We took the decision to close during the COVID-19 pandemic. We pride ourselves on the quality and extent of information and resources we have on our website to support customers. This includes full descriptions and specifications, photos and videos to help customer see exactly what the products look like and answers to Frequently Asked Questions. We would also say that our team are always here to help and answer any questions you have if you wanted to reach out to us on 1300 900 617 or at hello@hoselink.com.au. Kind regards The Hoselink Team

Posted 6 months ago

“Didnt make it to the product, cancelled the order because of the amount of time had passed before sending it then got messed around for a refund. Certainly cannot recommend this place”

Helpful Report

Posted 7 months ago

Hi Jeff, I’m genuinely sorry to hear about your experience with your order and the refund process. It’s frustrating when things don’t go smoothly, and we appreciate you bringing this to our attention. Your feedback is vital in helping us improve our service. If there’s anything we can do to assist you further, please reach out to our customer service team. Kind Regards, The Hoselink Team

Posted 6 months ago

“With the bowl on level ground and the float installed correctly the valve doesn’t shut off causing the bowl to overflow.”

Helpful Report

Posted 7 months ago

Hi Joe, I’m sorry to hear about the trouble you’re having with the pet bowl. It’s definitely disappointing when products don’t perform as expected. Your feedback is valuable to us, and I appreciate you bringing this to our attention. If you could please reach out to our customer service team at 1300 900 617 or via email at hello@hoselink.com.au, we'll be glad to help you troubleshoot the issue and find a suitable solution. Kind Regards, The Hoselink Team

Posted 6 months ago

“I'm very disapointed that I had to renew the nozzle after on 2 years.”

Helpful Report

Posted 7 months ago

Hi Wayne, I’m really sorry to learn that you’re disappointed with the nozzle after just two years. We strive for quality in our products, and it’s disheartening to hear we fell short in your case. Your feedback is vital, and I encourage you to reach out to our customer support team at 1300 900 617 or via email at hoselink@hoselink.com.au. They’d be more than happy to assist you further. Kind Regards, The Hoselink Team

Posted 6 months ago

“The new sprayer has a most difficult "trigger" to switch it on and off”

Helpful Report

Posted 7 months ago

Hoselink is rated 4.7 based on 1,289 reviews