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Hostinger Reviews

4.3 Rating 231 Reviews
85 %
of reviewers recommend Hostinger
Company Reviews Questions Metrics
4.3
Based on 231 reviews
Shipping & Delivery
Delivery Methods
Postal Service
Customer Service
Communication Channels
Live Chat, Email
Queries Resolved In
Under An Hour
Customer Service
4.6 out of 5
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Location:

61?? Lordou Vironos Street, Lumiel Building, 4th floor
Larnaca
6023

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Anonymous
Verified Buyer
“I run a news aggregator website. Hostinger keeps suspending my account because it occasionally picks up spam as news articles. There is nothing overtly offensive about the spam, and it is gone from the site within a few hours. They have pointed out that their terms of service give them the right to suspend my account at any time. This is true, but they also state that I will be notified when my account is suspended. They have not notified me any of the times they suspended it.”
Helpful Report
Posted 4 years ago
Hello, Our team regrets to hear about the inconveniences you have faced. Thus, we have identified your account with us to double-check the situation. We wish to emphasize that we take security very seriously, and for this reason, specific triggers against our ToS may lead to suspension. However, if you are certain that the content of your website does not violate our ToS, please feel free to drop us a message, and let's talk! We are sure that together we will find the best solution for you.
Posted 4 years ago
Nick
Unverified Reviewer
“So many things to compain about with this company, which in total have taken several hours of my time, but I will just describe the final encounter before I decided to leave them. Firstly, I could not select auto-renew, and they couldn't save my card details. This meant manually entering my card details for 15 domains. Eventually they managed to fix this, but after selecting auto-renew, none of them automatically renewed, despite receiving an email saying they would be renewed - I wasn't informed of this either! Fortunately I noticed three days before expiry after manually checking, and so went to pay for them. However, the fun doesn't stop. They couldn't accept payment from my bank. I was told it was because of my bank's "payment gateway" was not working. Reasonable enough, but amazingly, this didn't work for two other separate banks either (despite the "payment gateway" working for other purchases on a different website). Each time I was assured that it wasn't their fault, but all three banks' fault instead. They were also unable to transfer them to another provider until I paid - at this point, I'm losing my hair over this, and I'm bald! Fortunately, after setting up Paypal specifically to pay them, I managed to save my domains. It took three hours in total of my time, TO PAY THEM. If you enjoy your weekends and your sanity, avoid this incredibly poor company.”
Helpful Report
Posted 6 years ago
Hello Nick, Apologies for your experience with us. Customer is always #1 priority for us. Even though it may be too late to save our partnership, we have requested some additional info which will help us identify your case and ensure it will not happen in the future. We will do our best to improve and hope you will consider giving us a second chance sometime in the future. Kind regards, Team Hostinger
Posted 6 years ago
Hostinger is rated 4.3 based on 231 reviews
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