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Hostinger Reviews

4.4 Rating 225 Reviews

87 %

of reviewers recommend Hostinger

Company Reviews

4.4

Based on 225 reviews


Shipping & Delivery
Delivery Methods	Postal Service
Customer Service
Communication Channels	Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5

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Location:

61?? Lordou Vironos Street, Lumiel Building, 4th floor
Larnaca
6023

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Hostinger is a scam service, they receive your money, cancel your hosting plan without any refund as they run ads. They will tell you they already transfer fund to 3rd party and you must wait for them. So they have no responsibility to recover your hosting plan anymore, also your fund is not at their wallet anymore. There is no deadline to receive info from their 3rd party. So you will lose your money forever. This is actually a scam service.”

Posted 3 months ago

“Hostinger are the worst possible webhosts. Your site is down. You can't login using any of 3 browsers, or your Cpanel. You can't get in through file manager to rename the plugins, and they refuse to answer emails or chat. When they finally do get back to you a week later their reply is 'clear your cache and please read our handy guide' Yeah, like we don't know how to clear a browser cache. The best part is their tricks. When you are looking at buying the host package they advertise 24/7 support and answer their chats. As soon as you have paid the money and login - the link to the chat disappears! There's no more tech support - at all. Your only contact is through their email address which is now hidden. You have to log out, clear your browser history of cookies, then go back to their site and the email address is visible again. You email them, but no answers come back. Just rubbish Do not use Hostinger for your website unless you want to spend more time offline than on. What they do borders on fraud. You do not get what you pay for and I have asked for a refund repeatedly.”

Posted 1 year ago

Hello, Bert, At Hostinger, we're constantly perfecting the services we offer, and our customer's feedback is our stepping stone. Thanks for sharing yours. We would love to understand better what happened, but unfortunately, we need help finding your account inside our system. Would you forward more details via quality@hostinger.com? We are eager to regain your trust! Best regards, Gabriela

Posted 11 months ago

“With a lack of tech support, my site is down until I can transfer my domain away from Hostinger. This is the most frustrating experience I've ever had with a web host and I regret moving my domain to Hostinger.”

Posted 1 year ago

Hello there, We're sincerely sorry to hear that, but rest assured your satisfaction is our priority. Would you tell us more about your domain via quality@hostinger.com? Our team is ready to listen. All the best, Gabriela

Posted 11 months ago

“Very very bad response time of support. Lot of downtimes and slow hosting. Already switched one of my website to better hosting. Will do it soon for another one. Cheap hosting resulting cheap services with wrong commitment while purchasing plans.”

Posted 2 years ago

Hello, Devender, Thank you so much for the time to share the feedback - we perceive it as an opportunity to improve! Your case does not reflect the experience we want to deliver, and we would like to take a closer look at it. Thus, our team has contacted you in private; let's talk - together, we will find a solution that fully fulfills your needs!

Posted 2 years ago

“Not able to use already invested money Unable to get responce on payment already done Unable to use the product newly purchased as it is not visible What's a point in asking a review??”

Posted 2 years ago

Hello, Amey, Thank you for the feedback! Upon your review, we immediately located your account to investigate the situation as we completely understand your frustration, and we are eager to make things right. Our Billing Team has already contacted our payment processor; as soon as they have updates, we will share them with you. We promise to put all efforts into ensuring your successful enrollment and further development of your online projects. We will contact you shortly with more details, so let's stay in touch!

Posted 2 years ago

“My FTP not working and technical support is very poor service, i never purchase any products from hostinger website and never recommend for anyone. My problem is still active and no any helpful support. I purchase this hosting before 7 months and currently i am very frustrated for this hosting. Always bad response from hostinger support team.”

Posted 2 years ago

Hello, Karun, Our team truly appreciates your insights! We aim to hear every single thought of our customers to explore innovations and improve our services. Therefore, our team has located your account with us and got a closer look at the situation. We have analyzed the case and provided you with solutions that shall be implemented in order to solve this matter as soon as possible. Some developments questions cannot be solved solely on our side, and we hope to find a solution together that would completely satisfy you! Please, feel free to contact us at any time of the day, and let's talk!

Posted 2 years ago

“bad service”

Posted 2 years ago

Hello, As we strive for your happiness, we are glad you brought this to our attention. Let's see how we can solve this! Our team has already contacted you in private to examine the situation carefully, and most importantly, upscale your experience with us. We will be kindly waiting for your response!

Posted 2 years ago

“Let me know best plan for me. I think current plan is expensive.”

Posted 2 years ago

Hello, Amit, We are grateful for your feedback! It is an opportunity to upscale your experience and ensure your complete satisfaction. Our team has contacted you via your Hostinger account to chat about your needs and the package that would meet your demands regarding the price and features. Let’s talk and find the best option personally for you!

Posted 2 years ago

“Hosting pricing at renewal are like scam, I wanted to degrade my hosting plan but after degrade it was even showing more price than previous upgraded one which made me forcefully pay around 150$ for upgrade”

Posted 2 years ago

Hello, Vedang, As we strive for your happiness, we are sad that you are not satisfied with us. Thus, we are glad you brought this to our attention as it is an opportunity to provide you with more details related to this situation! We want all our customers to feel safe and confident when using our services. When people come to Hostinger to host their first website, we do our best to provide the best prices as we know that the beginning of the online journey might be heavy from a financial perspective. Once our customers build up their online presence and their initial subscription needs renewal, we still offer a great price for the services our customers choose to be using. Rest assured that if you have any questions or run into some difficulties - our Customer Success team is right here to help you 24/7. Let's keep in touch!

Posted 2 years ago

“Services are poor.”

Posted 2 years ago

Hello, We are grateful for your feedback. Our team would love to use the opportunity and upscale your experience with us immediately. A member of our team has contacted you in private to explore the situation and provide solutions. We will be kindly waiting for your reply, Uselessallotrope! Thank you for your patience and understanding. We really hope that we can upscale your experience from now on and make everything work like a charm.

Posted 2 years ago

“website speed”

Posted 2 years ago

Hello, Ankit, Thank you for sharing your concerns. We strive to provide the best experience to all our customers; thus, we are eager to improve your website's speed as well. There could be many different reasons for the poor speed of your website, such as inconvenient server location or even too many low-quality plugins. However, we can see that you are already talking with our Success team in order to reach the excellent results of your website's performance. We assure you that our qualified team will do everything in their power to solve this matter. Please contact us as many times as you wish, and let's upscale the speed of your website together.

Posted 2 years ago

“Support is not good because if anything asked on chat then I do not get an instant reply and not within the stipulated time as stated there. Many times replies received after the mentioned time so not happy with it. Rest is Good.”

Posted 2 years ago

Hello, Upendra, As we strive for your happiness, we are really sorry that you aren't satisfied with the responsiveness time. Thus, we are glad you brought this to our attention. When it comes to answering queries, we always want to get back with the perfect solution for each particular case, and that is why some unique cases take a little longer to resolve. Please be assured that our team is constantly growing to make sure your queries are answered on time. We truly hope that your satisfaction with us will grow in the future as well! Please contact us at any time, and our team will do everything to regain your trust back 💜

Posted 2 years ago

“we have website Turebi.Ge we are travel portal in Georgia we have 2000-3000 costumers every day and content adding by users, someone add photos which of Violates the rights of the owner. you tour off my website. i ask you i need help, i give you access delete all content if it reported but dont torn off web site - i have no solution and i must move website other hosting its bad service for me”

Posted 2 years ago

Hello, Gogoladze, Thank you for your feedback. We completely understand your position and the situation you are in. At the same time, we are rooting for safe and friendly Internet for everyone. Thus, once we receive a report about the abusive content, we have to take appropriate actions such as a suspension of your website until the files are removed. Our team would love to ensure that the suspension does not happen again, yet situations like this can not be solved solely from our side, and we would need your cooperation. Hopefully, this explanation clarifies the situation, and we can sort it all out together!

Posted 2 years ago

“my review is very bad first the customer service is very slow i asked so many day befor for my website all files you guys didn't send me why and also replying after 30 min now i will say if you send me the alnajmat.com my website files in to my email it now”

Posted 2 years ago

Hello, Tomas, Thank you for sharing your concerns. We are here to assist you and ensure that you receive all the needed assistance in a timely manner! We have located your account with us to double-check if the files were provided; it seems that our agents have solved the matter. Regarding our Customer Success team's speed, we are aware that rarely it can take a bit longer than usual to receive the response. However, we are very grateful for your patience; we wish to assure you that we are working on many improvements day and night. A dedicated team of professionals optimizes specialists' workflow and are actively hiring and onboarding new people that will become the best Success specialists ready to assist you in no time. Our team will do everything to upscale your experience! Please contact us at any time if you have any other questions or you need further assistance. Thank you! Sincerely, Team Hostinger

Posted 2 years ago

“I run a news aggregator website. Hostinger keeps suspending my account because it occasionally picks up spam as news articles. There is nothing overtly offensive about the spam, and it is gone from the site within a few hours. They have pointed out that their terms of service give them the right to suspend my account at any time. This is true, but they also state that I will be notified when my account is suspended. They have not notified me any of the times they suspended it.”

Posted 2 years ago

Hello, Our team regrets to hear about the inconveniences you have faced. Thus, we have identified your account with us to double-check the situation. We wish to emphasize that we take security very seriously, and for this reason, specific triggers against our ToS may lead to suspension. However, if you are certain that the content of your website does not violate our ToS, please feel free to drop us a message, and let's talk! We are sure that together we will find the best solution for you.

Posted 2 years ago

“So many things to compain about with this company, which in total have taken several hours of my time, but I will just describe the final encounter before I decided to leave them. Firstly, I could not select auto-renew, and they couldn't save my card details. This meant manually entering my card details for 15 domains. Eventually they managed to fix this, but after selecting auto-renew, none of them automatically renewed, despite receiving an email saying they would be renewed - I wasn't informed of this either! Fortunately I noticed three days before expiry after manually checking, and so went to pay for them. However, the fun doesn't stop. They couldn't accept payment from my bank. I was told it was because of my bank's "payment gateway" was not working. Reasonable enough, but amazingly, this didn't work for two other separate banks either (despite the "payment gateway" working for other purchases on a different website). Each time I was assured that it wasn't their fault, but all three banks' fault instead. They were also unable to transfer them to another provider until I paid - at this point, I'm losing my hair over this, and I'm bald! Fortunately, after setting up Paypal specifically to pay them, I managed to save my domains. It took three hours in total of my time, TO PAY THEM. If you enjoy your weekends and your sanity, avoid this incredibly poor company.”

Posted 4 years ago

Hello Nick, Apologies for your experience with us. Customer is always #1 priority for us. Even though it may be too late to save our partnership, we have requested some additional info which will help us identify your case and ensure it will not happen in the future. We will do our best to improve and hope you will consider giving us a second chance sometime in the future. Kind regards, Team Hostinger

Posted 4 years ago

Hostinger is rated 4.4 based on 225 reviews