“The equipment that arrived was good and staff all very friendly. However, the kit arrived at 2pm leaving me very little hire time. On hiring a floor sander I ordered a full safety kit that did not arrive. I called and was on hold for 60 minutes followed by being passed around different departments and asked to call back twice. I was promised the safety kit would be delivered the following day, it never arrived with no follow up call. I had to do the job with no safety equipment as a result. The collection driver said I would get a refund on the safety kit, no refund received which I am still chasing. Gave up on customer service phone after a 20 minute wait, I'm chasing over email.”
