HSS hire Reviews

"I've taken a deposit from the customer to pay for the hire of floor sanding kit and materials, I then placed everything into basket and paid then I was greeted with \"sorry order failed it's our fault and we might have taken your money but don't worry it will correct itself after a week\" \r\n\r\nWTF? I cannot wait a week for the money to return and I cannot ask the customer to pay twice!\r\nthis is absolutely ridiculous and your have caused me so much stress now and I'm panicking about how am I gonna tell the customer. I have contacted you by phone and was told someone would get back to me, but when? \r\n\r\nI don't think I'd ever recommend you guys as a go to hire company if this is how you treat your customers."