Deliveroo Reviews

"Very poor, food consistently late and cold.\r\nMacdonalds is down the road from me, timeline image for your pleasure!"

"They charge you for your order and don\u2019t send what you paid for then refuse to refund it. Happened more than once. Customer service are no help they just tell you they can\u2019t refund it"

"I have been with deliveroo a few years and only had a few problems like missing items or food . However things took a very worrying turn on my last order which forced me to cancel my membership for good left me ill shaking and disturbed ,andi cancelled the silver status . I ordered a pizza and other food from pizza hut. Never urderd before Food arrived stone cold with missing item . The pizza smelt very bad . Like a mixture of petrol and poo. One bite and I was ill, stomach ache although mild but needed to keep gagging . I know it sounds incredulous. I called pizza hut they were not interested. Contacted deliveroo. Now heres the kicker . Was told would not be receiveing any refund for missing item ! And then goodbye closed chat . And would not receive a refund for questionable food delivery I had to bin . Took photos of all food uneaten in bin mixed with waste as proof but they refused evidence . They said goodbye on chat and cut me off ! This is how they are now treating us ! I paid \u00a323 and I have a treat maybe once a month and I have little money. Deliveroo were nasty and wanted me off chat so closed it down. I then rang as I intend to have pizza hut investigated by the council for dubious good hygiene and also deliveroo drivers who I suspect have stolen food items or it may be pizza hut or they forgot but the fact I think the food was tampered with because it smelt that bad and the only thing worse is raw sewage unless the food is that bad it taste like human excrement . Not that I've tasted it but you get my meaning. Hence I closed my account and will be ensuring deliveroo are reported for supporting dubious good hygiene standards that made me ill plus potential dodgy drivers who may be tampering with our food . I was disgusted the pizza was so disgusting I cannot put into words and it's out me off every having a take away ever again it just made me gag to vomit and that's really worrying . WAS REFUSED A REFUND BY DELIVEOO BUT NO REASON AS TO WHY WAS PROVIDED . EVIDENCE IN CHAT REFUSED TOO."

"I made an order from Co-Op for food, due to be delivered around 21:00. After around ten minutes I had still not received my food, had not been called by the driver, and so I went to the Deliveroo homepage to check what was happening. I went to the page and saw that there had been a message in the chat. Now, if a driver sends a message on the Deliveroo webpage, a customer's phone does not receive a notification, as it of course does not go directly through to the customer's phone. The driver made no attempt to call or contact my phone, even though my phone number is provided on my account. So, I check the driver's message, and they had said that they could not find the address. I called Deliveroo to enquire. I spoke to a woman who told me that there was nothing Deliveroo could do - seemingly, although I paid for my food and did not receive it, it was deemed unsuitable grounds for a refund. I then asked to speak to a manager. I was then passed to Marvinette, who told me (and as the calls are all recorded, this will of course be available for Deliveroo to listen back to) that the driver HAD in fact arrived at my address. After saying this, I then explained to her the messages left by the driver saying he could not find the address, so that he quite clearly hadn't arrived. She then continued to claim that he had in fact arrived. And so, I then asked her the following: do you mean to suggest that the driver arrived at my address, and chose not to deliver my item? To which, after several delays, she ultimately conceded that yes, the driver had arrived and then after waiting and not seeing a safe place to leave my food, left. I took a screenshot of the order page that stated that the driver could not deliver the order, made at 21:28. Just after the call, I checked the order status page again - it had been changed to show that the order had been delivered (however, I was still without my food). I have a screenshot of the updated page at 21:35. It seems that at some point during or after the call, somebody at Deliveroo had actually changed the order status from \"not delivered\" to \"delivered\" in order to fit with what Deliveroo were now claiming. This is disgusting. How can any supposedly \"reputable\" company act in such a dishonest way? That in addition to somebody not being due a refund for an order that they paid for but did not receive. Everybody makes mistakes, but the service that has followed on from this has been abysmal."

"I made an order from Co-Op for food, due to be delivered around 21:00. After around ten minutes I had still not received my food, had not been called by the driver, and so I went to the Deliveroo homepage to check what was happening. I went to the page and saw that there had been a message in the chat. Now, if a driver sends a message on the Deliveroo webpage, a customer's phone does not receive a notification, as it of course does not go directly through to the customer's phone. The driver made no attempt to call or contact my phone, even though my phone number is provided on my account. So, I check the driver's message, and they had said that they could not find the address. I called Deliveroo to enquire. I spoke to a woman who told me that there was nothing Deliveroo could do - seemingly, although I paid for my food and did not receive it, it was deemed unsuitable grounds for a refund. I then asked to speak to a manager. I was then passed to Marvinette, who told me (and as the calls are all recorded, this will of course be available for Deliveroo to listen back to) that the driver HAD in fact arrived at my address. After saying this, I then explained to her the messages left by the driver saying he could not find the address, so that he quite clearly hadn't arrived. She then continued to claim that he had in fact arrived. And so, I then asked her the following: do you mean to suggest that the driver arrived at my address, and chose not to deliver my item? To which, after several delays, she ultimately conceded that yes, the driver had arrived and then after waiting and not seeing a safe place to leave my food, left. I took a screenshot of the order page that stated that the driver could not deliver the order, made at 21:28. Just after the call, I checked the order status page again - it had been changed to show that the order had been delivered (however, I was still without my food). I have a screenshot of the updated page at 21:35. It seems that at some point during or after the call, somebody at Deliveroo had actually changed the order status from \"not delivered\" to \"delivered\" in order to fit with what Deliveroo were now claiming. This is disgusting. How can any supposedly \"reputable\" company act in such a dishonest way? That in addition to somebody not being due a refund for an order that they paid for but did not receive. Everybody makes mistakes, but the service that has followed on from this has been abysmal."

"Everything! From their customer service till the fact that they were not able to get in touch with the businesses they work with themselves. The entire experience has been a disgrace."

"Everything! From their customer service till the fact that they were not able to get in touch with the businesses they work with themselves. The entire experience has been a disgrace."