Deliveroo Reviews

1.2 Rating 1,095 Reviews

4 %

of reviewers recommend Deliveroo

Company Reviews

Questions

Metrics

1.2

Based on 1,095 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Over A Month
On-time Delivery	Greater than 17%
Accurate And Undamaged Orders	Greater than 66%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Under An Hour
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Popular Questions:

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Customer Service

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How does Deliveroo deliver?

Helpful Report

(1 week ago)

Deliveroo delivers items by Courier and Own Driver.

Helpful Report

(1 week ago)

67.31%

Industry Average

“ Great delivery and great service! I used Deliveroo for the first time and orderer from YO! (Aberdeen). The food arrived earlier than expected and still, the delivery guy apologized for the non-existent delay. Would recommend! ”

- Anonymous

“ Ordered from chicken mews delivery service was early and driver was very friendly and food was excellent. ”

- Anonymous

“ In Dubai Deliveroo is what is needed! They all come in the time zone stated on the app and are a reasonable delivery price ”

- Rach

Deliveroo Reviews

Delivery - Average