Deliveroo Reviews

1.2 Rating 1,103 Reviews

4 %

of reviewers recommend Deliveroo

Company Reviews

Questions

Metrics

1.2

Based on 1,103 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 17%
Accurate And Undamaged Orders	Greater than 66%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Under An Hour
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Popular Questions:

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Customer Service

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How do I contact Deliveroo?

Helpful Report

(4 weeks ago)

You can contact Deliveroo by Live Chat, Telephone and Email.

Helpful Report

(4 weeks ago)

66.25%

Industry Average

“ Always a joy to use the service. Plenty of food and drink options available, with prompt driver deliveries ”

- Anonymous

“ Great delivery and great service! I used Deliveroo for the first time and orderer from YO! (Aberdeen). The food arrived earlier than expected and still, the delivery guy apologized for the non-existent delay. Would recommend! ”

- Anonymous

“ Ordered from chicken mews delivery service was early and driver was very friendly and food was excellent. ”

- Anonymous

Deliveroo Reviews

Customer Service - Average