Deliveroo Reviews

1.2 Rating 1,036 Reviews

5 %

of reviewers recommend Deliveroo

Company Reviews

Questions

Metrics

1.2

Based on 1,036 reviews


Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Over A Month
On-time Delivery	Greater than 17%
Accurate And Undamaged Orders	Greater than 68%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Under An Hour
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Popular Questions:

Delivery

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Returns

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Customer Service

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How do I contact Deliveroo?

Helpful Report

(3 days ago)

You can contact Deliveroo by Live Chat, Telephone and Email.

Helpful Report

(3 days ago)

64.63%

Industry Average

“ Great delivery and great service! I used Deliveroo for the first time and orderer from YO! (Aberdeen). The food arrived earlier than expected and still, the delivery guy apologized for the non-existent delay. Would recommend! ”

- Anonymous

“ Ordered from chicken mews delivery service was early and driver was very friendly and food was excellent. ”

- Anonymous

“ Love Deliveroo especially Out Fry Editions in Hove. Amazing food, arrives hot and fresh, a great service and very quick. I am unable to leave a review on the restaurant for some reason so thought would share here! ”

- Mes

Deliveroo Reviews

Customer Service - Average