A&O Reviews

Name: A&O
Address: 1A, 7-15 Gundah Road, Mt Kuring-gai, New South Wales
Rating: 4.92

4.9 Rating 156 Reviews

99 %

of reviewers recommend A&O

Company Reviews

Metrics

Info

4.9

Based on 156 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
On-time Delivery	96%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	5 out of 5

Visit Website

Phone:

0414470777

Email:

gareth@aomail.com.au

Location:

1A, 7-15 Gundah Road,
Mt Kuring-gai
New South Wales
2080

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“A&O Team is beyond excellent. Throughout 5 years I've been having awful experiences with fulfillment centers across different countries that promise you the world and when your inventory arrives at their facilities everything changes. I certainly can guarantee that is not going to happen with A&O Team. These guys are really serious and professional in what they offer. My experience with them is 10/10 and hope to keep working with them for a very long time. 100% RECOMMENDED!”

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Posted 1 year ago

Hi Eduarda What a great review, thank you so much! I will share with the team this morning. It has been a pleasure to be of service to you and we hope to continue our relationship ongoing. Thanks again Gareth

Posted 1 year ago

“Lina and the A&O team are so reliable! We did a big mail merge, print and lodgement project with them. They were always super responsive with quoting, projects and questions. We'll definitely be using them again :)”

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Posted 1 year ago

“Efficient, felxible and proactive. A&O were great to work with on this project.”

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Posted 1 year ago

“Lina and the team are always efficient to deal with and print quality has been great!”

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Posted 1 year ago

“Exceptional service and execution from the team at A&O thank you Lina for everything, we look forward to working with A&O into the future.”

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Posted 1 year ago

“Lina is pro active and helpful and getting anything distributed is a breeze with A&O.”

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Posted 1 year ago

“Good clear communications.”

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Posted 1 year ago

“Lina is wonderful to work with and always looking for solutions to any issues or changes as they happen.”

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Posted 1 year ago

“Fast replies, good quality, affordable rates, and most importantly account reps caring about their customers and paying attention to tiny details. Lookign forward to workign with A&O further down the road.”

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Posted 1 year ago

“We have been working with A & O over the last 5 months; they take to the time to understand our processes and requirements. Lina ensures that all deadlines and timelines have been met.”

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Posted 2 years ago

Thank you Belinda, much appreciated.

Posted 2 years ago

“Great service and easy to work with”

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Posted 2 years ago

Thank you, Benjamin, it was our pleasure to complete another project for you.

Posted 2 years ago

“Thanks Lina for the work on 'Olivia's Tree' which is now the fourth book that you have printed and had bound. I have just come back from QLD delivering it to my daughter's family and as expected it went off very well. A&O remain my 'go to' printers and the next effort is in the mill now. Cheers and a great job. NP”

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Posted 2 years ago

“Great service”

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Posted 2 years ago

“I found Lina to be knowledgeable and responsive so I had an enduring sense that A&O would deliver . I will use them again next time.”

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Posted 2 years ago

Many thanks Stephen

Posted 2 years ago

“Good professional service - delivered on time”

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Posted 2 years ago

Thanks, Andus. See you next time.

Posted 2 years ago

“Bruno, Lina and the team are so friendly and helpful, and the work they do is outstanding, you couldn't ask for a better service!”

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Posted 2 years ago

We greatly appreciate your positive review of our team at A&O! It's wonderful to hear that we've been attentive to your needs and gone the extra mile for you. Thank you for choosing us, and we look forward to continuing to provide you with excellent service in the future.

Posted 2 years ago

“Trustworthy”

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Posted 2 years ago

We are excited that they found us trustworthy and appreciate the 5 star rating!"

Posted 2 years ago

“Always a pleasure dealing with the team at A&O. Attentive to our needs and always willing to go the extra mile.”

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Posted 2 years ago

Thank you for your wonderful review! It's always a pleasure to hear that our team at A&O is attentive to our customers' needs and willing to go the extra mile. We appreciate your support, and we look forward to continuing to provide you with the best possible service.

Posted 2 years ago

“At the beginning, I was looking for 3PL to enter AU market so after some research, calls with A&O and some reassurances that they can 100% help, I signed up. I was shocked when I realized that the system they are using is NEW to them and was not helpful at all, so they moved to another software called Mintsoft (MS)which I was familiar with, and I was patient and happy to wait. I spend so many calls showing them how to use, and introducing them to our 3PL partners in different countries (who use MS) to teach them too. Once everything was 100% settled (surely I didn’t have to do all of that so who does! But I wanted to get this up and running for my sake Too), their managing director, OUT OF THE BLUE, reached out and asked me to leave and find another 3PL :D during heart of Q4 which was unbelievable and kind of rude behavior. Although they didn’t give us hard Time during transition period, it was still the worst expense and news ever to receive. Therefore, overall, if these guys are still using Mintsoft, I assure you should be fine but be prepared to be contacted by anyone and ask you to leave :D. On that basis, I absolutely do NOT recommend them”

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Posted 2 years ago

Dear Mohamed Firstly, I would like to apologise as we should have handled this situation better than we did. Our company is built on looking after the people we work with, customers, suppliers and colleagues. To have anyone feel worse off for dealing with us is a clear sign we have failed somewhere which is completely unacceptable to us. We have reviewed the series of events and have implemented clear guidelines on how we handle such situations in future. It would be unprofessional of me to talk about our reasons for us asking to end our relationship here, but hopefully, you can spare some time to meet with me, and I can share the details with you. Any further feedback on how you feel we failed would be greatly appreciated, and we can cover this in our meeting or via email if you prefer. As you are in the U.K., I am happy to meet either very early or late our time to accommodate you. We all wish you the very best with your new 3PL supplier, we know them well, and they are an excellent company. Yours sincerely Gareth Thomas

Posted 2 years ago

“Always helpful. Always reliable. Always excellent finished products.”

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Posted 2 years ago

Thank you so much for your 5 star rating, Shay! We really appreciate your wonderful feedback. We strive to always be helpful, reliable, and provide an excellent finished product, and it means a lot to us when we learn that our loyal customers appreciate that.

Posted 2 years ago

A&O is rated 4.9 based on 156 reviews