“High quality gear, wide range to choose from at a reasonable price.
The sweater was just what I was looking for and look forward to wearing it in winter.
I had a query with its delivery for which I received an immediate response.”
“One-stop shopping for a great variety of high quality and unique gear. Fast shipping and EXEMPLARY customer support and service ensure that you will be a happy customer.”
“In my humble opinion, Huckberry has been the center of quality goods and all things cool for years now. I have discovered my favorite brands here, and shopped from long time trusted ones too. As much as I love what they do and how they do it, they also back it up with solid customer service to boot. I just had a recent quality exchange with a real human when I needed help. Simple? Yes, but just like all of my favorite things purchased from Huckberry, the people behind the brands are just as sturdy.”
“I ordered a pair of loafers and absolutely love them. The style, the materials, the comfort - all of it. I had a small issue with one of my shoes having a defect and the Huckberry staff was so kind, helpful, and on top of it. They sent me a new pair right away and cared for me all throughout the process. Can't praise them enough.
I look forward to being a longtime customer.”
“You get a response from a team member very quickly. They worked with me to fix my issue right away. I like buying from companies like this as if there is an issue, I know it’ll get sorted out. Not to mention their products are very nice as well!”
“Great products and excellent customer service! Because of their products and services I've been a customer of Huckberry already for many years.
Greetings,
Arno I.
The Netherlands”
“Incredible products - but just as important - incredible world class service. They answered a question and replaced a product before I could finish a work email - extreme urgency to the customer, which is hard to find today. Cheers to the entire Huckberry team!”
“Love everything I have ordered off Huckberry and shipping is fast. I had an issue with one of the items on my last order, so I reached out to Customer service and they immediately replaced the item. It is such a rarity to get great customer service these days but Huckberry does it right! Thanks Huckberry!”
“I had a sizing issue with a pair of pants and wrote a negative review. A member of Huckberry's customer experience team promptly reached out and went above and beyond in remedying the problem.”
“I've had nothing short then one of the best experiences that I've had shopping online. I love Huckberry. I had an issue with a jacket I bought and they made it right. I am very satisfied with the stellar customer service I received.”
“Exceptional customer service.
I’ve been a customer for nearly ten years because of the high-quality merchandise and outstanding customer service. Thank you!”
“Excellent customer service! I received a pair of boots I had ordered in slightly used condition and they sent me a free replacement pair and a coupon code! I'll definitely be buying from them again!”
“Poor experience. They took so long to process my returned gift for credit that the item I wanted to replace it with sold out. Their inventory was also off, so they sold it to me but then had to cancel my order as they didn’t have the item to ship. Really disappointing.”
“Ordered a waxed jacket on sale 50% off for Christmas. Of course I get an email that there was a stock issue and they refunded. Offered me a 10% off voucher which was a joke this late in the game for Christmas. Don't order from this company.”
“Ordered a gift for Christmas. Huckberry sends and order CONFIRMATION. 2 weeks later, still no gift. Customer service says I have to talk to "management" by email. 5 days later "management" emails me and says, "order was cancelled because they couldn't process payment". Why am I being told the 19 days after I received an order CONFIRMATION?! Terrible customer service.”
“They screwed up my order (sent me wrong item) and then went completely dark when I tried to have them fix it. Multiple emails to support / customer service / multiple forms filled out on website and ZERO response. Finally tracked down their phone number and kept calling until someone answered and they seemed annoyed that I even called. I asked them to send me the right item (the one that I actually ordered) and I guess they wont? Total bummer because I love this company but so utterly disappointed to find out how little they care about their customers. I’m done shopping at Huckberry for good.”
“I love these slippers for the look and comfort but I have two complaints. For the money they consistently shed large chunks of material. I have tiny black wool balls all around the house. I received a pair of these for Christmas (6 months ago) from my wife and I’m already replacing them in early July due to wearing small holes near the baby toe side of both slippers. I do wear them all day while working from home but I would think that for over $100 these would last longer than 6 months. I’m sure that they would last longer if they weren’t worn all day but I’m just sitting at my desk for 9+ hours of the day and not being worn outside at all.
Huckleberry was willing to replace these but when I told them that I’d already ordered a replacement they let the issue drop.”
“I've sold over $100k through Huckberry as a vendor and from experience do NOT work with this company. If you need any support they will NOT help you. It doesn't seem like they care about their customers neither. STAY AWAY!”
