“Huckberry did a great job of helping me navigate a missing package that was lost in transit. When initially reaching out via email, I expected a protracted back and forth about the status of the package. However, I was pleasantly surprised that staff followed up with me in just a few hours and had already initiated a process to get my order replaced. It was very easy, and I appreciated how thoughtful Huckberry staff have been in communicating with me. It’s very much appreciated!”
“Had a small issue with some shorts I purchased. I contacted Huckberry, sent him a pic of the issue and within three days a new pair of shorts was on the way to me. I donated to other pair, didn’t even have to return them!
Stellar service.
Thanks, Huck. Keep up the good fight.”
“Excellent product (Flint and Tinder 365 Pant - HB Straight). Ordered two sizes to make sure I had the correct fit, return and exchange of the one pair was made painless due to quick response to my return inquiry and clear communication on return/exchange process by customer service. Just bought another pair for myself and another for my son, will shop with Huckberry.com again for sure.”
“As someone living with a chronic disability, I do about 90% of my shopping online. Aside from that, I shop at Huckberry for its great selection. When stuff happens, which it always does, it’s so refreshing to have a responsive and empathic customer service team on the other end. Huckberry support has made my day several times with their customer service. They have made returns and refunds so stress free and that’s a huge part of the reason I keep coming back.”
“Gotta give credit where it’s due—I’ve been shopping with Huckberry for years, and they consistently put the customer first. That kind of service is rare these days, and it’s why I’ll keep coming back.”
“Huckberry is my go to. A lot of American made products. Cool niche products and toys are available. The customer service is the best and they always make things right. I have been a customer for years and will continue to always go to Huckberry…”
“Huckberry support is always super quick to respond and is more than fair about the solutions they are able to find, especially when there is an issue with an order.”
“I love this company! I ordered three items and they shipped separately and one of the items showed it was already delivered but I didn't have it. So, I sent an email just to check the status. They immediately had the item shipped to me and even gave a discount code for my next purchase. The customer service reps are helpful and friendly. I also recently discovered the Huckberry videos on Youtube. So much great content! From home tours to camping trips - just cool videos that reflect an amazing Huckberry lifestyle. They make me want to be cooler.”
“High quality gear, wide range to choose from at a reasonable price.
The sweater was just what I was looking for and look forward to wearing it in winter.
I had a query with its delivery for which I received an immediate response.”
“One-stop shopping for a great variety of high quality and unique gear. Fast shipping and EXEMPLARY customer support and service ensure that you will be a happy customer.”
“In my humble opinion, Huckberry has been the center of quality goods and all things cool for years now. I have discovered my favorite brands here, and shopped from long time trusted ones too. As much as I love what they do and how they do it, they also back it up with solid customer service to boot. I just had a recent quality exchange with a real human when I needed help. Simple? Yes, but just like all of my favorite things purchased from Huckberry, the people behind the brands are just as sturdy.”
“I ordered a pair of loafers and absolutely love them. The style, the materials, the comfort - all of it. I had a small issue with one of my shoes having a defect and the Huckberry staff was so kind, helpful, and on top of it. They sent me a new pair right away and cared for me all throughout the process. Can't praise them enough.
I look forward to being a longtime customer.”
“You get a response from a team member very quickly. They worked with me to fix my issue right away. I like buying from companies like this as if there is an issue, I know it’ll get sorted out. Not to mention their products are very nice as well!”
“Great products and excellent customer service! Because of their products and services I've been a customer of Huckberry already for many years.
Greetings,
Arno I.
The Netherlands”
“Incredible products - but just as important - incredible world class service. They answered a question and replaced a product before I could finish a work email - extreme urgency to the customer, which is hard to find today. Cheers to the entire Huckberry team!”
“Love everything I have ordered off Huckberry and shipping is fast. I had an issue with one of the items on my last order, so I reached out to Customer service and they immediately replaced the item. It is such a rarity to get great customer service these days but Huckberry does it right! Thanks Huckberry!”
“I had a sizing issue with a pair of pants and wrote a negative review. A member of Huckberry's customer experience team promptly reached out and went above and beyond in remedying the problem.”
