“I initially had an excellent experience with Huckberry and became an enthusiastic customer, spending a substantial amount on Rhodes boots, jeans, and other clothing in a relatively short period.
I genuinely like their products, and an earlier customer-service issue was handled exceptionally well by a manager. Unfortunately, my subsequent experiences have been dramatically different.
Most recently, I received Rhodes Hickory 430 Mini Lug Chelsea boots with noticeably significant and inconsistent leather creasing and wrinkling between the two boots, visible immediately upon opening the package. I provided photographs and requested consideration of a partial refund or store credit because I otherwise liked the boots and wanted to keep them.
Despite multiple attempts to contact Huckberry through email and customer-service chat, I have received no response nor an actual response addressing this concern.
This follows previous frustrations involving confusing shipping information, automated customer-service interactions, and difficulty obtaining meaningful assistance.
I understand that natural leather varies. What I find unacceptable is the profound lack of communication and the inconsistency in how customer concerns are handled.
I have now filed a complaint with the Better Business Bureau seeking a resolution.
It’s particularly disappointing because I genuinely like Rhodes footwear and wanted to continue supporting Huckberry. Unfortunately, the customer-service experience has significantly and irreparably undermined my confidence in the company.
I hope management takes these concerns seriously and provides a meaningful response. I will update this review if the situation is resolved.”
“I recently visited the Huckberry store based on a recommendation from my girlfriend, who is a manager at a nearby store on Wisconsin Avenue in Georgetown. We walked over during her break, as she had mentioned the store was new and featured a bar. I was eager to experience it, especially given her positive remarks about the new store manager.
Upon entering the store, my girlfriend introduced herself to a sales associate at the main bar/cash wrap area, mentioning her role as a manager across the street. Unfortunately, the associate responded indifferently, quickly returning to her phone. As we continued further into the store, my girlfriend attempted to provide me with information about the layout; however, it was evident that none of the staff members were actively engaging with us.
We then observed an associate in the back who was focused on folding clothing for a customer. Although he briefly acknowledged us with a greeting, he did not engage further, choosing instead to assist his customer without inquiring if we needed assistance.
I found the store's aesthetic appealing, as it resonates with my interests, particularly in bourbon, and I appreciated the quality of the clothing. However, the lack of staff engagement significantly impacted my overall experience. Regrettably, I do not plan to return to the store, as the atmosphere did not foster a welcoming or responsive environment.
Sincerely,
Derrick L. Penny”
“I wrote this for trustpilot too but I am a real person and this really happened. My package was lost, and I reached out to say I still wanted to get the item, and could they reserve a second one to send to me should I not get my package. In some cases, this would be impossible. However, Caleb, a customer service rep, very kindly arranged to ship another jacket if my package was indeed lost. He was just so kind and helpful and it really was an example of a store going the extra mile for their customers. I'd hire Caleb myself! A++++”
“I’m so grateful for Kimberly's understanding and help. Because of your stellar customer service, I just ordered more Huckberry! Thank you for standing by your products. I'm a professional man living in Washington DC who has to look stiff everyday, I couldn't be happy throwing my Huckberry on adventuring on weekends and vacations. Every single product I've bought is curated and high quality. To know you stand by them too just is icing on the cake.”
“Top notch customer service. I placed an order that I needed rushed but found no option for shipping other than the free one that had an arrival date range that would not work for me. I contacted Huckberry and asked to have my order changed to expedited shipping and to bill me for it. Instead they upgraded it free of charge and I received my order in record time. Very happy with both the items I ordered and the amazing customer service I received. I'll definitely be a repeat customer.”
“Despite living half a world away and always being in the wrong season, Huckberry is my go to shop for clothing. Website is fantastic, easy to use and the size charts have meant I’ve never had to return an item. Items always arrive within 2 weeks. Highly recommend.”
“Customer service is excellent. I've been shopping at Huckberry for years and never had an issue. I recent had an issue with a defective pair of shoes, and the Huckberry customer service team was super helpful with the resolution.”
“Excellent customer service. The Post Office mis-delivered my shoes, I contacted customer service and they handled everything without a hassle or issue. Wonderful experience.”
“Long-time Huckberry customer here. They're pretty much my go-to supplier of pants, shorts, and sunglasses, along with some reliable last-minute gift ideas. Shipping is always fast, returns are easy, and in the rare event that I have a problem with an item, the customer service is on point. I recently opened a support ticket due to a pair of pants being a bit longer than normal, and about an hour later, I had an email letting me know that a replacement pair was on the way. These folks do it right.”
“Huckberry did a great job of helping me navigate a missing package that was lost in transit. When initially reaching out via email, I expected a protracted back and forth about the status of the package. However, I was pleasantly surprised that staff followed up with me in just a few hours and had already initiated a process to get my order replaced. It was very easy, and I appreciated how thoughtful Huckberry staff have been in communicating with me. It’s very much appreciated!”
“Had a small issue with some shorts I purchased. I contacted Huckberry, sent him a pic of the issue and within three days a new pair of shorts was on the way to me. I donated to other pair, didn’t even have to return them!
Stellar service.
Thanks, Huck. Keep up the good fight.”
“Excellent product (Flint and Tinder 365 Pant - HB Straight). Ordered two sizes to make sure I had the correct fit, return and exchange of the one pair was made painless due to quick response to my return inquiry and clear communication on return/exchange process by customer service. Just bought another pair for myself and another for my son, will shop with Huckberry.com again for sure.”
“As someone living with a chronic disability, I do about 90% of my shopping online. Aside from that, I shop at Huckberry for its great selection. When stuff happens, which it always does, it’s so refreshing to have a responsive and empathic customer service team on the other end. Huckberry support has made my day several times with their customer service. They have made returns and refunds so stress free and that’s a huge part of the reason I keep coming back.”
“Gotta give credit where it’s due—I’ve been shopping with Huckberry for years, and they consistently put the customer first. That kind of service is rare these days, and it’s why I’ll keep coming back.”
“Huckberry is my go to. A lot of American made products. Cool niche products and toys are available. The customer service is the best and they always make things right. I have been a customer for years and will continue to always go to Huckberry…”
