“I recently visited the Huckberry store based on a recommendation from my girlfriend, who is a manager at a nearby store on Wisconsin Avenue in Georgetown. We walked over during her break, as she had mentioned the store was new and featured a bar. I was eager to experience it, especially given her positive remarks about the new store manager.
Upon entering the store, my girlfriend introduced herself to a sales associate at the main bar/cash wrap area, mentioning her role as a manager across the street. Unfortunately, the associate responded indifferently, quickly returning to her phone. As we continued further into the store, my girlfriend attempted to provide me with information about the layout; however, it was evident that none of the staff members were actively engaging with us.
We then observed an associate in the back who was focused on folding clothing for a customer. Although he briefly acknowledged us with a greeting, he did not engage further, choosing instead to assist his customer without inquiring if we needed assistance.
I found the store's aesthetic appealing, as it resonates with my interests, particularly in bourbon, and I appreciated the quality of the clothing. However, the lack of staff engagement significantly impacted my overall experience. Regrettably, I do not plan to return to the store, as the atmosphere did not foster a welcoming or responsive environment.
Sincerely,
Derrick L. Penny”
“Poor experience. They took so long to process my returned gift for credit that the item I wanted to replace it with sold out. Their inventory was also off, so they sold it to me but then had to cancel my order as they didn’t have the item to ship. Really disappointing.”
“Ordered a waxed jacket on sale 50% off for Christmas. Of course I get an email that there was a stock issue and they refunded. Offered me a 10% off voucher which was a joke this late in the game for Christmas. Don't order from this company.”
“Ordered a gift for Christmas. Huckberry sends and order CONFIRMATION. 2 weeks later, still no gift. Customer service says I have to talk to "management" by email. 5 days later "management" emails me and says, "order was cancelled because they couldn't process payment". Why am I being told the 19 days after I received an order CONFIRMATION?! Terrible customer service.”
“They screwed up my order (sent me wrong item) and then went completely dark when I tried to have them fix it. Multiple emails to support / customer service / multiple forms filled out on website and ZERO response. Finally tracked down their phone number and kept calling until someone answered and they seemed annoyed that I even called. I asked them to send me the right item (the one that I actually ordered) and I guess they wont? Total bummer because I love this company but so utterly disappointed to find out how little they care about their customers. I’m done shopping at Huckberry for good.”
“I've sold over $100k through Huckberry as a vendor and from experience do NOT work with this company. If you need any support they will NOT help you. It doesn't seem like they care about their customers neither. STAY AWAY!”
