“Horrible customer service! Let me start by stating I literally only wear Hugo Boss clothing. I usually buy from the stores but have on numerous occasions gone online. This time it was an awful online order experience. I ordered 2 pair of pants and paid for next business day delivery. The order was accepted and confirmed. The package was due to ship 8/1/22. I then got a UPS notification stating there was as delay. So I waited until 8/3 and nothing changed on the UPS website or Hugo Boss site. It simply said request for pick up issued and good waiting to be picked up. I then sent 2 emails one on 8/3 and another on 8/4 to the Hugo Boss "customer service". Neither email received a response so I called and was simply told what I already knew that the goods were waiting to be picked up. No offer to call the warehouse or UPS to find out what the issue was. So I asked for a supervisor who finally said she would call the warehouse and email me with an answer. Terrible service. Hugo Boss is a high end brand and the customer service should be high end also. They should take a lesson from Bvlgari who have the best service. I am still waiting to hear what is going on.”
“I just left Hugo Boss retail from Dadeland Mall in Miami, we weren’t let to exchange a T-shirt, because it was stained with deodorant from trying out - no manager in the store and the staff just did not care - did not treated us with respect. I was in shock - will have to come back for a manager some other day !!! No body could help. The clothing is new with the tags and receipt - just want to exchange - very bad service”
