“Ordered several items ten days ago and still have not received them. Have rang and emailed customer services several times and the only thing that they say ‘sorry for the inconvenience’.
Their customer service seems to be in shambles and UPS their delivery partner always says lies - that they came to deliver but no one was at home. Our ring camera does not show anyone from UPS coming to deliver. This has happened several times!! Will never order from them anyone.”
“Horrid recent experience with Hugo Boss. Ordered a couple of items about 10 days ago as a birthday present for my brother. These were due to be delivered last Tuesday - a week ago. Without going into too much detail as I'm so bored of this now BUT I had to share this negative experience, UPS messed up the delivery claiming they couldn't find the address which is nonsense, they didn't even go near the property which is a regular residential street where no one has issues delivering to, they send the items back to Hugo Boss on Thursday and HB have don't nothing about it even though when I spoke with them on Thursday they said the items were on the way back to them and I could order them again for express delivery (which they still couldn't guarantee would arrive for my brother's birthday) - I told them to just sort out the refund. Having called today as I hadn't received an email about the refund, I was advised the items were back with them last Thursday and they would now process the refund, when I stated that they'd had the items since Thursday and why did it take me phoning for them to say they'd start the refund process, the "customer service rep" (and I say that in speech marks as they don't have a clue about customer service) reminded me that yesterday was a bank holiday. I said that Friday wasn't a bank holiday, she then proceeded to tell me that they were short staffed!!!! Ok so if your employer's payroll team were short staffed and said they couldn't pay you on time would that be acceptable? No right? SO why is it acceptable to hold onto my monies until I ring up and CHASE the refund? NEVER using these clowns again! And as for any company using UPS for deliveries! Sheesh, I'm surprised they're sill in business either!”
“I was talking to Slaw from customer service, very arrogant, patronising, sarcastic with 'I do not care' attitudes which made me feel like crying.
I called to enquiry about my missing delivery - his reply was " you called yesterday and you were told that someone will call you today so just wait"
Then i said that i returned items in the other three orders and i asked if he could check status because i haven't heard anything and im worried that this was lost too.
He put me on hold and then he said "we have only one label scanned and its your problem not our problem if you put other orders in the same box". I didnt know what to say. Yes i did that but to hear him talking to me like that it made me feel like so helpless. I asked him how he knew i put all orders in one box. He replied "i guessed". I told him i do not like him talking to me with this tone and why is he doing this and thinks its ok. He said that "in the instructions there is written in large letters do not return different orders in one parcel and i should follow instructions". At this point i told him i will complain about his behaviour and i want his name for reference. He said his name is Slaw. And then he said he will send email with request to investigate. I was and still i am so shaken by this conversation. I said "so now when i said i will complain about you, you are telling me that you will send request to investigate". And then he said with rude tone "please go ahead and complain". At this point i just put the phone down.
Hugo Boss used to have great service but what is going on now is horrific. How someone in the customer service can treat any customers not to mention Hugo Boss who is writing all over the website about service excellence.
I have written 3 page complaining letters to Directors in the UK and Germany”
“Hugo Boss use UPS to deliver. The problem is UPS cant be bothered to deliver and leave your package at some shop for you to collect. When you contact Hugo Boss to request my order to be delivered as they said it would be they wont help and cant be bothered either”
“Placed an order from Hugo Boss online and the delivery is really confusing. First, I received an email from Hugo Boss stating my order was delivered on this day and this time but I never received the order. Then, I went online to chat with customer service and was told you have to check back in a few days because sometimes it takes a few days for the deliveries to sort out. What I don't understand is why sent an email stating my order is delivered to my doorstep when it was not.”
“Horrible customer service! Let me start by stating I literally only wear Hugo Boss clothing. I usually buy from the stores but have on numerous occasions gone online. This time it was an awful online order experience. I ordered 2 pair of pants and paid for next business day delivery. The order was accepted and confirmed. The package was due to ship 8/1/22. I then got a UPS notification stating there was as delay. So I waited until 8/3 and nothing changed on the UPS website or Hugo Boss site. It simply said request for pick up issued and good waiting to be picked up. I then sent 2 emails one on 8/3 and another on 8/4 to the Hugo Boss "customer service". Neither email received a response so I called and was simply told what I already knew that the goods were waiting to be picked up. No offer to call the warehouse or UPS to find out what the issue was. So I asked for a supervisor who finally said she would call the warehouse and email me with an answer. Terrible service. Hugo Boss is a high end brand and the customer service should be high end also. They should take a lesson from Bvlgari who have the best service. I am still waiting to hear what is going on.”
“I just left Hugo Boss retail from Dadeland Mall in Miami, we weren’t let to exchange a T-shirt, because it was stained with deodorant from trying out - no manager in the store and the staff just did not care - did not treated us with respect. I was in shock - will have to come back for a manager some other day !!! No body could help. The clothing is new with the tags and receipt - just want to exchange - very bad service”
