“Store manager yuliet Rodriguez went above and beyond to get me a shirt for my event. She worked on it Monday night didn't get the results she was looking for, came in on her day off and made it happen. Thank you so very much.Go yuliet and go BOSS! Great job. Your the reason why I shop Boss!!”
“Superb buying experience. I ordered my friend a wallet for his birthday but ordered a few for choice so had to send a few back (reluctantly). Outstanding quality was what I expected from Hugo Boss but the service was great too. Lightning fast delivery, good communication, easy returns and quick refund process. Very happy with the service.”
“I recently purchased a pair of sliders which were unfortunately smaller than expected, however what i enjoyed the most from their service was that i could return for a refund free of charge.”
“They did not have the items size in the shop. They immediately checked at other branches and confirmed date I could collect the items at the shop or delivered at my home address at no extra cost”
“Fantastic and professional service, where the staff make you feel like you’re special. They provide great advice and choose the right item. One of my favourite stores.”
“Easy to order online and the process was straightforward. Item arrived very quickly so overall would recommend this website and would use them again in the future.”
“I have attempted to contact Hugo Boss regarding two products purchased from one of their factory outlet stores that had a no refund policy, which didn’t appear anywhere except on the sales slip. The first product’s size was miss marked and the second product, which I only purchased because I couldn’t get a refund for the first product, shrank in the waist after the first washing beyond any pair of jeans I’ve ever owned. I contacted the customer service phone number and was informed my concerns would have to be addressed by corporate. I then filed my complaint online with corporate and received an automatic response stating that I would be contacted momentarily and for immediate help it referred me back to the same phone number that referred me to corporate. After hearing nothing for seven business days I sent another, as well as calling. I was told their corporate customer concerns person should return my call within 24 hours. That didn’t happen either. I then sent another complaint online and the same process began again. I’ve yet to hear from anyone as to whether I can or cannot expect any resolution whatsoever. Basically, their customer service seems to be nonexistent.”
