“Don’t buy or purchase anything from this company I ordered a bottle from this company a month ago and still haven’t received it five emails have beet sent but with no reply. Ordered through klarna I have advised klarna I no longer want this item as I have moved on to a more reliable company which provide a decent service avoid at all costs.”
“Do not bother buying from this company,my bottle started to have the rubber peeling off the lid after a couple of months.I sent emails and pictures and never had a reply,clearly don't care about their customers”
“Want to return product as it details but then when you read the return policy they don’t accept them! Their emails do not work and they Do not respond to messenger!
A company that once you’ve ordered customer service does not matter they have your money”
“I got a hydrate spark steel 14 months ago. After a few months of having I noticed rust spots at the bottom of the bottle which I found surprising as I thought the bottles was made completely of stainless steel. I contact Hydrate’s support team which replace the bottle which was great.
After a few week of have the new bottle the same issue appears with the rust spots. Once again I contact the support team, but this time I was told to just clean it. I did this a the rust came back. To be honest when you pay €80 for a water bottle you don’t expect to drink rusty water from the bottle.
Now the lates issue is the puck has stoped working. it lights up to charge but won’t connect to the app. The whole idea of this bottle is to help reduce usage of cheap plastic bottles and this I why I bought it, but I not reasonable to expect people to pay a premium for a product that can’t perform. The product is a great idea but petty it hasn’t lived up to its promise.”
“I love running with my hydrate bottle, it doesn't even feel like I am carrying a bottle as it rests nicely in the palm of my hand. It is easy to drink from and because the casing compresses as you drink, the water doesn't swish around.”
“I have 2 Hydrate bottles. I find them great - I love how cold they keep my water. I often add ice cubes to my water if I’m going to be outside for a while and it always amazing me how long the ice cubes last (sometimes even overnight!)”