HydrateM8 Reviews

Name: HydrateM8
Rating: 4.84

4.8 Rating 1,925 Reviews

97 %

of reviewers recommend HydrateM8

4.8

Based on 1,925 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	Under An Hour

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Email:

enquiries@hydratem8.com

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HydrateM8 5 star review on 25th August 2022

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Never received my parcel It got lost and never found. It was clear that the people I was messaging about thought i was lying I had to ask them twice for my money back. Won’t be ordering again”

Helpful Report

Posted 1 year ago

Hi Holly, We refunded your order. We recently received your order back from Royal Mail so i believe there was a miscommunication from your local Royal Mail offices and the parcel was actually in their hub and not lost. Sorry for the inconvenience caused by Royal Mail.

Posted 1 year ago

“I had to replace my old hydrateM8 dog water bottle which I loved & found fantastic. Having had to replace it with the new smaller one I found totally useless it has leaked on every time I needed it over the weekend. Smaller water bowl space & totally fiddly to open & shut , in fact a total waste of time & I won’t be using it again.”

Helpful Report

Posted 2 years ago

“It never arrived, and no details or updates of the order were available”

Helpful Report

Posted 2 years ago

“The bottle is very noisy and sometimes water doesn’t even come out. I emailed the company shortly after receiving the product and have never received a reply. Very disappointed as was looking forward to owning one of these bottles”

Helpful Report

Posted 2 years ago

Hi Laura, I'm sorry to hear that you have experienced some issues with your bottle. Apologies that you have not received a reply regarding this. Please could I ask you to contact the customer service team via enquiries@hydratem8.com and they will be happy to assist you in looking into this further.

Posted 2 years ago

“I use the the bottle for 3days and the bottom of the bottle broke . The lid don’t work either . Waste of money . And the service was very bad .”

Helpful Report

Posted 2 years ago

I'm sorry to see this happened to your bottle after only a few days use, Nina. I believe our customer services team have now resolved this issue with you, however, if this is not the case, please do contact our team at enquiries@hydratem8.com and they will be happy to assist you.

Posted 2 years ago

“The bottle hasn't arrived yet”

Helpful Report

Posted 2 years ago

Hello Giulia, Sorry to hear that you have not yet received your order. I can see that a member of our team is looking into this for you and will get back to you very soon with an update on this. Apologies again for any inconvenience caused.

Posted 2 years ago

“You keep sending me feedback but haven't sent me my order yet?!”

Helpful Report

Posted 3 years ago

Sorry to hear you haven't received your order. We can see that you ordered on a pre-order service. This has now been dispatched and is on its way to you.

Posted 3 years ago

“Delighted to receive my HydrateM8 but very disappointed that my soup was only just warm at lunchtime.”

Helpful Report

Posted 3 years ago

Sorry to hear you're having problems with your food pot - this should not be happening. Please get in touch with our team who will be happy to resolve this for you.

Posted 3 years ago

“Did not receive purchase”

Helpful Report

Posted 3 years ago

Hello Lisa, Sorry to hear that you had problems with your order. I can see that the redelivery of this was arranged and delivered to yourself on 03/10/20 - we hope you're loving your new bottle!

Posted 3 years ago

“Bottle leaks, can’t take it with me anywhere in a bag!”

Helpful Report

Posted 3 years ago

Hello Matthew, Sorry to hear you're having problems with your bottle. All of our bottles are leak-proof so you should not have any issues with this and we believe you have received a faulty one. I can see that you have now contacted our team who have now resolved this issue for you. We're sorry again for any inconvenience caused.

Posted 3 years ago

“It’s just an expensive bottle, nothing special. Just brought it last week already opening button not working. So please don’t waste money. Shabnam”

Helpful Report

Posted 3 years ago

Hello Shabnam, Sorry to hear you're having problems with your bottle - this should not be happening and is not representative of the high quality products we sell. Please could you contact our team on enquiries@hydratem8.com and they will happily resolve this for you.

Posted 3 years ago

“Liked the style of the bottle but unable to use as smells of plastic and unable to get rid of smell”

Helpful Report

Posted 3 years ago

Hello Jamie, Sorry to hear this. Please could you contact our team on enquiries@hydratem8.com so they can get this sorted for you?

Posted 3 years ago

“The colour that arrived was nothing like the colour I ordered. It was supposed to be bright coral. A dusty rose pink is what came. As I had paid extra to personalize it customer services refused to refund or replace. Terrible customer service. Do not recommend.”

Helpful Report

Posted 4 years ago

We're sorry to hear you were unhappy with your purchase. We try to show the colour as best as possible on our website by using a mixture of lifestyle and product shots - we do not advise basing your decision solely on the name of the product as people may have different ideas on the colour. Some colours can appear differently depending on lighting and computer monitor settings. Unfortunately, we are unable to offer refunds on personalised items as stated in our terms and conditions. Apologies for any disappointment caused.

Posted 4 years ago

“First bottle was advertised on Black Friday incorrectly .... it had different wording on and different colour bottle. The replacement I ordered, was supposed to be blue, turns out it’s purple, and all this company have to say for themselves is it’s their signature colour like the boxes they send the bottles in..... I’m sure anyone that’s ordered one of these before will be able to tell you that the box is in fact purple and these guys are absolute idiots.”

Helpful Report

Posted 4 years ago

Hi there, We're sorry to hear that you were unhappy with your orders with HydrateM8. I believe my colleagues have now rectified this for you. Apologies again and we hope you're loving your bottles.

Posted 4 years ago

“Bottle was leaking and soaking everything in my bag after 2 weeks, sent video and complaint and did not receive a reply. Have now bought a Chillys bottle with zero leaks.”

Helpful Report

Posted 4 years ago

Sorry to hear you're having problems with your bottle. I have checked our emails under the email address used for your review and can see that we have not yet received the video. If you could forward this on to us again, as the file size may have been too large we can then get this sorted for you.

Posted 4 years ago

“Bought 3 bottles and 2 of them ended up tasting nasty so returned them. Only got money back for one of them as I had the other one just a week over the year and it's a year warranty you get.”

Helpful Report

Posted 4 years ago

Thank you for your review. Our warranty period is 1 year and unfortunately, if it's outside this we are unable to refund but will always try our best to resolve the issue. Unfortunately, as the other bottle returned was 3 months outside of the 1 year warranty meaning we do not have the facilities to be able to refund this.

Posted 3 years ago

“Customer service poor”

Helpful Report

Posted 4 years ago

We're sorry to hear you weren't happy with the customer service you received. We try to help and resolve all situations as best and quickly as we can. If you ever have a problem with a product, we would recommend contacting our team on enquiries@hydratem8.co.uk as soon as possible so we can look into your query.

Posted 4 years ago

HydrateM8 is rated 4.8 based on 1,925 reviews