HydrateM8 Reviews

Name: HydrateM8
Rating: 4.84

4.8 Rating 1,925 Reviews

97 %

of reviewers recommend HydrateM8

4.8

Based on 1,925 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	Under An Hour

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Email:

enquiries@hydratem8.com

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HydrateM8 5 star review on 25th August 2022

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Small water bottle for our dog. Unfortunately not as good as we were hoping. Can’t seem to stop the little leak every time we use it.”

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Posted 1 year ago

“Good product, just rather expensive.”

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Posted 1 year ago

“Ordered early Oct, no receipt of goods by early Nov - appreciate postal error, however need to ensure your suppliers deliver!!!”

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Posted 2 years ago

Hi Victoria, I'm sorry to hear that you had a delay in receiving your order from us. Rest assured this was a Royal Mail error and we work hard to ensure that all of our parcels are delivered within the estimated time of 3-5 working days. Although the majority of our parcels are delivered within this time frame, unfortunately, some parcels do slip through and become a missing parcel enquiry and we apologise this was the case with your original order. We hope that you love the products you received and we apologise again for the delay and inconvenience you experienced.

Posted 2 years ago

“Not as easy to stuck drink out of compared to the last silicone ended straw I had.”

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Posted 2 years ago

Thank you for your review and we're sorry to hear you're having problems with your bottle - this should not be happening. Please could you email the team on enquiries@hydratem8.com and they can get this sorted for you?

Posted 2 years ago

“I have not yet received my order that I did on the 9th October 2021 and have not received an email on when it will arrive.”

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Posted 2 years ago

Sorry to hear that you have not yet received your order, Ruth. Please could I ask you to contact the team at enquiries@hydratem8.com and a member of the team will be happy to assist you and look into this further for you. Apologies for the delay and any inconvenience caused.

Posted 2 years ago

“I really like my 900ml tracker bottle as it helps me drink so much more water. Only issue is that I cannot take it anywhere because it leaks which is a real shame because these aren’t cheap.”

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Posted 2 years ago

Hi Rachel, Sorry to hear you're having problems with your bottle - this should not be happening. Please email our team on enquiries@hydratem8.com and they can resolve this for you.

Posted 2 years ago

“I love the brand. Unfortunately the release button on the sports cap of my drinking bottle doesn't seem to work as well as it could and I have trouble opening it. This happened on day 2 of use. Its a shame but I still love the products and will buy a coffee cup in the future.”

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Posted 3 years ago

Hi Jaimie, Sorry to hear you're having problems with your bottle lid. If you email our team on enquiries@hydratem8.com they will be happy to resolve this for you.

Posted 3 years ago

“Not alot of choice for us guys, seems mostly aimed at females. Which is a shame.”

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Posted 3 years ago

Hi Calum, We're sorry you feel this way. We have a variety of options of bottles available on our website to suit everyone but will certainly pass your feedback to our design team. We hope you're loving the bottles you did order and have noticed a difference in your fluid intake since using these.

Posted 3 years ago

“The quality is great but I put on the order sheet a red one and it changed to another colour and it took of my personal name off it as well which luckily the payment came off as well”

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Posted 3 years ago

Hi, Sorry to hear that you have received the incorrect item. Please contact our team on enquiries@hydratem8.com and they will be happy to look into this for you.

Posted 3 years ago

“Great product, shame about the damaged packaging on arrival as it was a gift.”

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Posted 3 years ago

Good morning, Thank you for your review. We're sorry to hear that your product arrived with damaged packaging. All of our products are sent out in pristine condition and, whilst we do not usually have issues with our couriers, there may be occasions where a parcel is damaged during transit. I can see from our emails that this has been resolved with yourself and we hope that the recipient loved their new bottle.

Posted 3 years ago

“Had two previous bottles from HydrateM8 - first being one of their first models and the next being a plastic spout with straw. I was in need of a new bottle and thought I would go back to the ever trusting company. I decided to purchase the metal bottle (no faults whatsoever) and the new model with no straw (sports bottle)...however I’m a little disappointed that the lid doesn’t open well with the press of the button - sometimes not at all - not sure if it’s a faulty bottle, but has become really frustrating and not user friendly. Being a big fan of HydrateM8 for many years, this has been a big let down.”

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Posted 3 years ago

Hi Katherine, Thank you for your review. We're really sorry to hear you're having problems with your Active bottle lid. If you contact our team on enquiries@hydratem8.com they'll be able to get this sorted for you. :-)

Posted 3 years ago

“The bottle is good however quite pricey for what you get and the quality. Both of the bottles I bought, the lid is already damaged and doesn’t flip up with the button. I have to lift the lid manually. But other than that, it does the job.”

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Posted 3 years ago

Hi, Thank you for your review, sorry to hear your lid is not working correctly. If you message the team at enquiries@hydratem8.com they will be happy to resolve this for you.

Posted 3 years ago

“I liked the style of the bottle but the opening is too big and it is not easy to drink out of”

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Posted 3 years ago

Hi Helen, Sorry to hear that the Active mouthpiece isn't quite right or you. We do also have our Hydration Tracker range available which has a spout and straw for easy sipping as opposed to an open-flow mouthpiece. We hope that this hasn't affected your use of the bottle and that you're noticing a difference in your fluid intake since using this!

Posted 3 years ago

“Okay. Leaks from under lid when tipped up so end up pouring my drink down my front.”

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Posted 3 years ago

Hello Jon, Sorry to hear you're having problems with your purchase. Please could you email the team on enquiries@hydratem8.com so they can sort this for you?

Posted 3 years ago

“I ordered a bottle at the beginning of July and didn’t receive it weeks later so contacted HydrateM8 through the email address on their website twice but never got a reply. I eventually contacted them on Facebook to which they did reply and raised the issue with Royal Mail. It took another few days for anyone to get back to me but after a while was sent a new bottle which arrived quickly. Although it was a lengthy process, when I did get through to customer services my order was dealt with quickly, however would recommend messaging them on social media rather than emailing as I sent 2 emails which they supposedly never received even though I got a confirmation email that my email had been received.”

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Posted 3 years ago

Hello Courtney, We're sorry to hear you had problems with your delivery and contacting us. I'm unsure why your email was not delivered to us and we're really sorry about this. We aim to answer all of our emails by the end of the next working day at the very latest so this should have been resolved quicker. We're glad that this has now been resolved and you have now received your bottle. I hope you're loving using this!

Posted 3 years ago

“I’ve had my bottle for a week, it is a great size and encourages me to drink more. However, it already leaks and the top doesn’t open as it should”

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Posted 3 years ago

Thank you for your review. We're really sorry to hear that you're having problems with your bottle. Please could you email our team on enquiries@hydratem8.com and they will arrange to get this sorted for you.

Posted 3 years ago

“Great company. Love my bottle however ordered the frosted one and I didn't notice that it hasn't got a straw and is just a plain swig bottle.”

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Posted 3 years ago

Hi Susan, We're glad you're loving your bottle. Our Active bottles do not have a straw but an open, quick flow lid. The photos of this can be seen on our website. We hope you love your bottle all the same :-)

Posted 3 years ago

“I was so happy to receive my HydrateM8 bottle love it. Just not happy they say they don’t leak when mine does 😟.”

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Posted 3 years ago

Sorry to hear you're having problems with your bottle, Lisa. Please could you email the team on enquiries@hydratem8.com and they will get this sorted for you?

Posted 3 years ago

“Have received goods my issue is with the automatic requests for rating service when goods have not been delivered. This is something that needs to be looked at by your IT department.”

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Posted 3 years ago

Sorry to hear that you have not yet received your order Penny. Royal Mail are experiencing some delays at present due to the volumes of parcels being sent. If you email the team on enquiries@hydratem8.com they will be able to advise on this for you.

Posted 3 years ago

“The quality on these wasn’t the best I could have picked up cheaper at Poundland. I ordered 5 as the last ones were brilliant.”

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Posted 3 years ago

Sorry to hear you weren't impressed with the quality Rehana. We use premium quality materials to ensure the best possible products. If you're having problems with a product, please get in touch with our team on enquiries@hydratem8.com so they can sort this. Our products do come with a 1 year warranty period :-)

Posted 3 years ago

HydrateM8 is rated 4.8 based on 1,925 reviews