hydrocentre.com.au Reviews

Name: hydrocentre.com.au
Rating: 4.94

4.9 Rating 821 Reviews

99 %

of reviewers recommend hydrocentre.com.au

4.9

Based on 821 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	97%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	5 out of 5

About hydrocentre.com.au:

We like two things, People and Hydroponics. We all genuinely enjoy our jobs and really appreciate your feedback. Our goal is to not disappoint you so once you have paid for something, we realise it belongs to you... Why not get it to you ASAP! Not everything can be packed or made to ship in 4 hours but over 90% do (often 100%). We are people, and we shop online. Its terrible when people take a week to dispatch something. OMG! We do have supplier issues sometimes, so if it says backorder we are expecting it and will get it to you as soon as we can.
Also we like to create new products so keep checking us out.

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hydrocentre.com.au 5 star review on 22nd June 2024

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“My $300 trimmer came in with a giant crack in the top.”

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Posted 7 months ago

“Was not happy with service. Purchased tent then got message saying tent not in stock... then went through the process of getting a refund only to be told the did have one. Same day shipping is advertised took 5 days for my tent to arrive. I was promised a $50 discount which was never applied or giving to me... first and last time I use the hydrocentre”

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Posted 3 years ago

Dear Ben, We absolutely should have given better information to you. I am sorry you had that experience Ben, and we freely gave a $50 discount to show you we mean it when we are sorry. I am also sorry that we won't get the opportunity to help you in the future. I hope you find the right supplier to help you. Scott Public review response Yes, we failed. This is how we failed on this order. 1. We had misplaced the tent and found it again. By which time he had been told we didn't have one in stock. (this is after it correctly said on the website we had it in stock) How frustrating for Ben. We got it VERY wrong and spoke to him about it and gave him a $50 discount. I still feel we let him down. 2. We still sent out the tent on the same day that it was ordered, and although shipping which is usually 1-2 days to his area, it took longer to arrive. I am sorry for that. Freight companies let us down there and they blame it all on covid these days. Unfortunately, it's hit or miss and all couriers still have a few late deliveries. Changing to Australia Post and other couriers haven't helped. They are all hit or miss at the moment. 3. The $50 discount was given the same way Ben paid - by Afterpay. So I think he didn't see the discount we gave. I am still sorry that we let Ben down, and we hope he finds someone to supply him. Although we made a mistake, we feel we did all we could to make it up to him. For those who want to know if it is safe to buy from us; we don't claim to be perfect. We try to keep up our 4.9+ star rating. Our staff chase the policy of a 4-hour dispatch Please feel free to call us on 07 5527 4155 if you want to talk to a family run business that cares about doing the right thing.

Posted 3 years ago

“Made 2 purchases in the last year .Firstly, the 2 part Fert I bought had broken seals…they replaced it but had to wait cos No Stock( is this why you sent it, knowing it was faulty, but taking a punt that I'd shrug my shoulders and leave it?) Second purchase I ordered 5kg Hy-Gen Coco, but instead received a terrible Coco House Australia product, which says has a 70/30 blend of something but god knows what. Never seen soo many pieces of wood, some Thumb-sized. Very poor quality by comparison to HyGen. 30 % bark maybe?? Had I known you were happy to swap what I paid for for something else, and I didn’t live 700 k’s away, I’d been in there today, asking what exactly is going on with yr business, but instead I will write my first ever negative review. I dont believe you should be able to send me an inferior product without having the decency to discuss this with me.If its not in stock, contact me, speak to me about it...afterall, I am the paying customer here....but instead you sent me some other shit. I tried to salvage it, washing the "blend" and trying to take out the literal chunks of timber, but in the end I gave up out of frustration, binned it and have just purchased from somewhere else... 1 Star, but would have scored a ZERO if I could. Sorry, your service is atrocious. Buyers beware. Both my experiences with hydrocentre left a lot to be desired.... EDIT I added photos to show the poor quality of the coco, as well as the brand label, but neither have shown up in the completed post....”

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Posted 3 years ago

I agree Chris - absolutely crap service. no doubt in my mind. I will obviously send you a full refund for both purchases. This is not how we do business and in my opnion we have totally failed you. 1. If a seal is broken - absolutely need to send you a new one. All our stock is on our shelves. What can happen is a customer in the store cracks open the bottles to look inside. That is why the manufacturer put seals on the bottles. Since we failed to see the bottles were tampered with this is our failure. I'm very sorry. It's unlikely that anything is done to the bottles, but we still think they should be disposed of just in case. 2. That Coco looks like Coco chip and coco coir 70:30 - we never sold this kind of coco brick and must have received it in error from the supplier. I note it doesn't say coco chip, as my staff know we don't sell it, but 70:30 should have been a red flag. Since India went into COVID meltdown all coco brands have been going in and out of stock. I think the supplier has got whatever it could get and sent it to us. It's our failure to check that the product was the same. The fact that the brand had changed should have triggered my team, and I'll be working out training on this. As I said before, our failure. We are happy to refund and replace with the correct product, but since you have already purchased elsewhere we will refund you shortly. Finally, Chris, I am sorry. Not because you gave us this review, but because we won't be able to fix our relationship with you. If you don't come back, I wish you all the best with future suppliers. If you do, then let me know so you get VIP upon VIP treatment. - Scott Public comment: For those who read this I would like to point out that, yes, we are not perfect. However to balance that statement; we are sending hundreds of parcels every week with a 4.9-star rating - See https://www.reviews.io/company-reviews/store/hydrocentre.com.au We fix any problems quickly and with no fuss. We value and put effort into every customer online as well as face to face. I know this doesn't help Chris and we will make sure these problems don't happen again. We aim to get goods out quickly and provide excellent service. While I am proud of our team, some things can occasionally go wrong. I sincerely hope Chris can get excellent service with someone he can trust.

Posted 3 years ago

“Delivery still not received. No communication from the company. No tracking provided.”

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Posted 3 years ago

During Lockdowns, our communication level has to be high. Sorry for the delay Lisa. I am also sorry that you didn't get our tracking (SMS) and didn't get our email. Thank you for speaking so nicely to Ony today. You are a nice person. Ony checked that you received your parcel and I am happy about that. There seems to be a lot of initial delayed courier items as we go into new 2021 lockdowns. Some areas are really quick and then some are slower than normal. We are watching for poor areas to see what we can do. We are now doing a trial to follow up tracking email/SMS and see what we can do to make sure no one misses their tracking. Speaking to couriers, they are trying to be more effective. What the couriers need is to build much more high tech depots with less social distancing needed. Australia Post has created a few new ones and items going through the new Brisbane Post sorting centre seems to be flowing well. When the crisis is over it is likely that we will have much better courier systems. For now, we can only dispatch as quickly as possible and in many cases, the goods will arrive quickly. For other orders, I appreciate your patience and ask if you can be proactive and order before you run low to avoid disappointment.

Posted 3 years ago

“Told will be delivered on Tuesday no sign of it why don’t you use Australian Post”

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Posted 4 years ago

“I ordered a large heatmat and was waiting for it to arrive. After waiting for more than a week, I checked the tracking and it said it was cancelled. I emailed them and was told it was cancelled as it was out of stock and they failed to refund and let me know. Totally disappointed as I needed the heatmat right away.”

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Posted 4 years ago

hydrocentre.com.au is rated 4.9 based on 821 reviews