“Hyperwolf has been there and more than likely will continue to be my go to for product needs. On time and can be early as well but know that the product is top notch!”
“No big complaints besides the tax, but thats expected with delivery. Darius and Cameron have been my driver for the last couple years on and off and are always super friendly. Thanks for the speedy and convenient service!”
“I started with Hyperwolf for the convenience of having delivery to my door and have been with them since because of the friendly service from the drivers and for the great variety of options. Thanks, Hyperwolf!!”
“The customer service system is barbaric, they are minimally connected to the delivery team which leads to issues with delivery and miscommunications. Drivers are often left in the dark and they look bad when it’s the companies fault. Also product quality. I’ve had countless all in one vapes that are broken or pods that ar low quality or cracked. Refunds are extremely hard to come by. They closed an account because they overcharged me for an item I didn’t receive. Then banned me when I charged back for ONLY that amount I didn’t pay for.”
Hi there, we're really sorry to hear about your experience. 😔 We take feedback like yours seriously and are committed to improving. We’re currently working on better connecting our customer service with our delivery team to prevent issues and miscommunications. We also want to address the quality concerns you mentioned and are reviewing our product checks and refund processes. Please reach out directly to support@hyperwolf.com so we can resolve any outstanding issues and make things right. We appreciate your patience and hope to have the chance to regain your trust. 🌟
