ihateironing Reviews

"My wedding dress has been ruined, what was beautifully soft, floaty and gorgeous silk tulle is now rough, hardened and feels like it might disintegrate and has completely shrunk so it is now almost the total length of my whole hand shorter than the underskirt. I am devastated and can\u2019t undo what has been done. Absolutely heartbroken"

"Horrible experience. Never again. One item missing, one completely ruined. Images attached. The blouse used to be pure white and was returned looking like a dirty cloth. Other items cleaned ok but also largely sub standard. I had to purchase a new blouse at my own expense as IHR would not offer a compensation. Skirt still missing. Dodgy!! Avoid!"

"This company had lost 1 of my newly bought MaxMara coat (worths \u00a32000), one Joseph jacket (cost over \u00a3400) and one tailor made cashmere coat which was a gift from my late grandmother to my mother, which costs over \u00a31000. After back and forths, this company only willing to compensate \u00a3500.\r\n1. I placed order to clean 3 items in July, the driver failed to deliver,- he simply rang the door bell and walked off within a minute..I called the customer service multiple times straight away, and also emailed, but they weren't able to respond to me.\r\n2.For nearly 3 months, I tried to call the customer service almost three times every week, and I have never had anyone picking up the phone. I have record, happy to share upon request.\r\n3. I was able to get in touch with the customer service nearly two weeks. They advised the order will be delivered to me, and I had waited at home two times and the driver did not show up.\r\n4. I was able to reach Suleiman from the customer service, and he let me know they this company had lost my clothes.\r\nI provided my receipt and documentation of purchases as requested ( happy to publish email exchanges if anyone wants to see). After all these inconvenience, I was told that this company will only compensate \u00a3500, which is less than 20% of the value of all the clothes I have lost.\r\n\r\nMy family have been loyal customers since 2017, it is such a disgrace to see what a farce this company had turned into.\r\n\r\nPlease avoid, and stay away.\r\nI will be sharing my reviews on other platforms too. If you want to know more, do let me know."

"We ordered IHI services in London in September. Everything was dry cleaned as requested, and returned in the perfect condition.\r\n\r\nWe ordered IHI services again in Edinburgh in January. In the order, I have specifically requested to dry clean all the clothing and wash & press only bedding.\r\n\r\nOn the 4th of January, I received a note from IHI that there's a risk associated with white hoodies. Since I knew I requested dry cleaning, and hoodies were cleaned perfectly last time in London, I gave a green light.\r\n\r\nOn the 6th of January, despite my request to dry clean my clothing, I received an invoice which stated that my clothing was 'Washed & Pressed'. This is the service I eventually paid for, although I requested Dry Cleaning.\r\n\r\nI have immediately raised my concern with the team, and received a response that the invoice may be wrong, and items will be treated with all proper care and at the highest standard.\r\n\r\nOn the same day, I received an email that my items will be delayed, which listed items that were not mine (i.e. gown dress and bath mat).\r\n\r\nOn Monday, I received my items back, and it became obvious they were just put in a washing machine. They changed their shape, became longer.\r\n\r\nTwo hoodies were essentially destroyed - white soft hoodies became grey, worn out, with big black stains, stains of grey water, with dirt where there was no dirt before (i.e. on the hood). They changed their shape.\r\nIt is not clear to me how the team decided to return them at all in this condition with no apologies and no note.\r\n\r\nI sent a complaint in the morning to get a refund. It's 4:30 pm and no response.\r\n\r\nI called them, and the support manager told that I will need to send items I am not satisfied with back, so they try to 'fix' them, and if no luck, they see there's nothing they can do, they will consider making a reimbursement. According to IHI, the whole process will take 7 days or so.\r\n\r\nThis is a sad, sad experience."

"Absolutely disappointed with the service received from Ihateironing. First time using this service where they returned stained white jacket (on the pictures), 2 white shirt not properly ironed! This is shocking.\r\nThey have charged me \u00a332 for this service!\r\n\r\nI'm extremely dissatisfied and would not recommend this service again!"

"Absolutely disappointed with the service received from Ihateironing. First time using this service where they returned stained white jacket (on the pictures), 2 white shirt not properly ironed! This is shocking.\r\nThey have charged me \u00a332 for this service!\r\n\r\nI'm extremely dissatisfied and would not recommend this service again!"

"Absolutely disappointed with the service received from Ihateironing. First time using this service where they returned stained white jacket (on the pictures), 2 white shirt not properly ironed! This is shocking.\r\nThey have charged me \u00a332 for this service!\r\n\r\nI'm extremely dissatisfied and would not recommend this service again!"