“IIKEA delivery and customer service in the UK are a disgrace. They arranged an exchange for a new sofa (delivery and collection) on 9th September. Never happened. Then on 20th September, and again never happened despite your customer service agents promised it will. Even we got a call from Milton Keynes telling us it will happen. It didn't. We got tired, we have cancelled the exchange and asked for a reimbursement.Worst company in the UK in Customer Service in the UK!!”
“Brought back MALM bed stor box si, straight away bleeding me she no refund no repair no swap, keep telling me you drilled big hole where the leg goes I disagree I'm kitchen fitter my self and spent £1000 & £1000 in ikea milton keynes stone! Not any more very bad experience spatially with lady called her self NAOMI”
“What is the point of having a customer service team that are unable to help with your query. Paid a lot of money to buy a kitchen and have it fitted only to come up against unhelpful customer service and still waiting for an email to be answered after over a week, absolutely disgusting and you can only send an email not able to speak to the person who is dealing with it, but cannot guarantee an answer, but you made us pay up front and did not hesitate to take the money, seems you really do not care about your customers. And we still have an unfinished kitchen.”
“The story itself is beautiful but the customer service crew is horrible.
All other branches IKEA in UK they take vouches, Milton Keynes IKEA is not taking. Then we go back with your stuff beside that you bought it the other day, they don’t take it back as return and give your money, beside that Ihad the invoice and the credit card with me , then it happent again to me that I was bringing back as a return a table IKEA and by my sulfide the “lovely customer service stuff” was telling me that the item is not IKEA beside that I showed them on there website that the table is IKEA.
To be fair, the customer service stuff in Milton Keynes needs to be reviewed and trained ASAP cause they bring down the IKEA branch, they were almost telling me that I’m stupid. I’m very disappointed as a customer, I’m leaving my money there and they even treat me like stupid”
“Very poor customer service. Refused to refund me with the combination of credit and cash I had paid for an item with. They said I had to take it all as store credit or just the cash amount. Team leader Zoe particularly unhelpful. I called IKEA as soon as I left the store and they have immediately arranged the credit to be sent to me as they could see the store was clearly in the wrong.”
“Ikea Bistro selling old food
Fries so dry that empty inside, cinnamon rolls very dry too and taste terrible. Staff very slow, disappearing every now and then. Most of the time only one member selling food. Before pandemic everything was fine, now just don’t waste your time and money.”
“No social distancing, people pushing past you not waiting, lots of children running around picking things up - wanted to look at kitchens but several families letting children play with cupboards and drawers. restaurant closed even tho said would be open on website. didn't feel safe at all. Won't be going back for a long time.”
