“Avoid if you care about customer service. The shed is ok now I have it but they promise communication and fail. They promise assistance but fail, don’t answer the phones, nameless emails with no accountability and generic excuses as to why they’re appalling. READ TRUST PILATE reviews. I don’t expect much these days but this is the worst experience I’ve had for a very long time. An email or message will appear saying they’re sorry: they’re not and then they’ll make out it’s not their problem. IT IS!”
“Abysmal company- I saw on another review site that they pay minimum wage and run the business like a sweatshop and it shows!! Terrible quality shed, ridiculously long wait. No customer service to speak of. Avoid like the plague”
“This must be the worst company I have ever dealt with online. The initial advert stated that once ordered dispatch would contact within 10 days. That was the first of 20 promised contacts that never happened. It was always left to me to find out what else had gone wrong, and there was plenty but there was always a list of lies given out to cover and yes I mean lies.”
“We purchased the 10x8 garden shed. Delivered within time frame but the instructions that came with it did not correspond to the shed we had purchased.
Shed is of poor quality, panels bowed and nail gun was on too high a setting so the punched holes in the wood, some nails had gone all the way through leaving the panels lose.
It took us 2 days to build due to the problems we occurred and having to put things right.
Sent 2 emails of complaint - no response
I finally got hold of them in in-line chat, sent pictures of damage and problems, the response I got was
“The images shown look like the standard characteristics of our product, if you are having issues with gaps in the panels i suggest trying to drive the screws in further“
I find this unacceptable
Beware when using this company.”
“I ordered a bicycle shed on the 23rd April and it said it would arrive in 7 to 10 working days and after a month later I tried to contact them by email, phone and their Facebook page but got reply then after 5 weeks the shed was delivered but when I checked it there was only 3 parts out of 4 delivered with no floor or roof so I sent them another email explaining what has happened but as usual no reply I then phoned them and could only get them on the sales line and had to leave my name and number and they said they would get back to me but they haven’t so now I have an unfinished shed I have now lost patience with them and going to take it further my advise is to stay well away from this company who wants to take your money and then forget about you”
THIS COMPANY IS A COMPLETE JOKE.
BOUGHT 2NO 3MX6M SHEDS, ARRIVED WITH MISSING PARTS.
WAITED 2 WEEKS ONLY FOR THE WRONG PARTS TO ARRIVE.
ASKED FOR THE SHEDS TO BE COLLECTED AND 2NO NEW SHEDS DROPPED OFF. ARRIVED TODAY WITH ONE SHED BUT COULDN'T GIVE IT TO ME BECAUSE THE SHEDS THAT WERE TO BE COLLECTED WERE NOT BOXED.
THREE WEEKS LATER £2200 OUT OF POCKET, SHEDS THAT CAN'T BE BUILT OR COLLECTED.
A COMPLETE SHAMBLES OF A COMPANY WITH ABSOLUTELY NO ONE TO HELP AFTER COUNTLESS PHONE CALLS